It’s 2020, and we are all taking a crash course on crisis management, whether we want to or not. This is a crazy time. But life is full of crazy times. And when the crazy times come they create opportunities for leaders to step up and lead their people through the experience. So as Prince once said, let’s go crazy.
The Crisis Question
The great question that we all have to ask ourselves when we face a crisis is: What role will I play?
There are always many roles available to us. We can be The Complainer, The Blamer, The Eye-Roller. The Conspiracy Theorist, Negative Nancy, Debbie Downer, or RBF. These are easy roles to take on. But they add no value to others.
However, there are also these roles:
- The Optimist
- The Cheerleader
- The Rock (the Dwayne Johnson role)
- The Person of Few Words.
- The Sage
- The Jester
- The Father Figure (George Michael called dibs on this)
- The Mother Figure.
- The Big Brother or Sister (Not the CBS version)
- The Listener
- The Stabilizer
- The Rebel (Billy Idol and James Dean role)
These can all be valuable leadership roles that help your organization, team or family through challenging times.
When to Choose Your Role
The best time is to decide which role you will take on is before a crisis occurs. It’s good to think about which of these roles work with your natural tendencies and personality. It’s also good to understand which roles your team, group or organization already have covered, and what is available to you. Just like in Dungeons & Dragons.
Once you pick your role, never waiver. I have spent my career building brands for some of the world’s best companies. And the most important factor in developing a strong brand is consistency.
So as you develop your strong crisis leadership brand always be who your team needs you to be. Don’t be the optimist some days and the complainer other days. That spoils everything.
In a crisis, emotions naturally escalate. Which simply exacerbates the problem. That’s why there is tremendous value in those who can help decrease the pressure in a situation. Always focus on making things better. Not worse. Others will recognize that, and seek you out in challenging times.
*This is not the down escalator.
My wife and I recently celebrated our 18-year wedding anniversary. I attribute much of our successful marriage to the fact that we resolve our conflicts quickly. We recently both agreed that in the 20 years we have been together as a couple, including 2 years pre-ring-wearing) the longest we have been in conflict with each other is 24 hours. We swear by the following conflict resolution formula to help get through our sticking points. (I also swear when I am not by the following conflict resolution formula.)
The Sure-Fire Formula
- The first person speaks without interruption.
- The second person plays back what they heard.
- The second person speaks without interruption
- The first person plays back what they heard.
Why this works:
- You both get to say everything you want to say.
- You both feel heard.
Try this the next time you have a conflict with another person. If it doesn’t work I’ll refund the money you spent on this blog post.
Leadership Is Lonely.
As a leader and an entrepreneur, I can’t show indecision or weakness to my team. They have put their trust in me, and I can’t waiver in front of them. Instead, organizational leaders need to find their own support group. This consists of a person or people outside your organization, team or family who you can share your challenges with.
I am part of a CEO roundtable that meets once a month to discuss the challenges we are facing, support each other and offer advice and guidance. It has proven to be a highly effective way of supporting leaders who don’t have a natural support structure within their own organization. And research on roundtables groups has indicated that any shaped table will do.
I have also created a meetup group of men who live in my community. All of them are either successful entrepreneurs or top leadership within their businesses. They are all husbands and fathers. We talk about issues that dudes don’t typically talk about. In this environment we can discuss the real challenges we face, the uncertainty we feel and share thoughts on how to be better businessmen, family men and members of our community.
Taking Care Of Yourself In Crisis.
There are stresses, frustrations and losses that accumulate every day. We are drained by daily setbacks. And 2020 has taken things to 11. So we have to prevent the stress gunk from building up and fouling our systems. The key is to figure out how to reboot, regenerate, and respond positively.
The following 3 activities provide a proven formula for positively dealing with stress.
- Sleep helps your body and mind refresh and recover.
- Exercise helps you burn the stress off.
- Worship helps you rebalance and offers big-picture perspective.
You need to get rid of the stress gunk that builds up like WD-40. These back-to-basics keys help you find your balance again when you start to weeble or wobble. Try them for yourself. They will make you feel like a better human.
- Crisis is unavoidable.
- Crisis creates opportunity (Remember, chaos is a ladder).
- Find your most valuable role and play it consistently.
- Learn to de-escalate.
- Use the 4-Step approach to conflict resolution.
- Leaders need to find their own support system.
- Decrease your stress through, exercise, sleep and your own spirituality.
*If you know someone who could benefit from this message, please share it with them.