Category: advertising

12 Lessons I have learned from 8 years as an entrepreneur.

When I set out on my entrepreneurial adventure 8 years ago I had a lot to learn. So I became a student of entrepreneurship in the same way that I became a student of Journalism, Psychology and Bratwurst at The University of Wisconsin. I read books, magazines, and blogs. I talked to friends who were entrepreneurs and business leaders. The non-standardized tests started in April of 2016 when I launched the advertising and ideas agency, The Weaponry. And I am still tested every day.

8 years later, I can’t imagine my career without this chapter. I have learned a lot about what it takes to launch and run a business. It turns out there is a lot more to it than printing up a batch of business cards and cool company t-shirts. (Although you should do those things too.)

I wanted to share 8 lessons I have learned along the way. Because 8 ideas from the past 8 years seemed well-balanced. But I had too many lessons to stop at The Ocho. So here are 12-ish lessons I have learned that you should know if you are thinking about starting your own business, or if you already have a business and you now need to get your fecal matter straight.

12 Lessons I have learned from 8 years as an entrepreneur.

  1. Don’t quit your day job*. This is the most important lesson. Start working on your new business as a side hustle. Use your nights and weekends to study, plan and create your business. Use the income from your day job to fund your embryonic startup. Start generating revenue from the new entity. Then, as your startup indicates that it will be able to replace your required income, you can transition out of your full-time employment. But allowing your startup to grow as a side hustle will take a lot of pressure and stress off the early stages of entrepreneurship. From my first paid project to leaving my day job was 5 months. But a year or two of side hustling is not crazy. It is time well spent. *Note: This lesson is only for people who currently have day jobs. If you don’t have a day job the next 11 lessons are for you.

2. Good people are gold, Pony Boy. Business is the ultimate team sport. A great business is simply a great team of people running great plays. Find the right people. Treat them well. They will make the company and the culture amazing. As an entrepreneur, you get to pick your entire team. It’s one of the best parts of entrepreneurship. That and picking the dress code.

3. Good processes make it happen. Your systems and processes enable success, reduce friction, and organize the organization. Determine your organization’s way of doing everything. Write it down. Share it broadly. It ensures that everyone in your organization knows that you always pass the Dutchie on the left-hand side. Don’t worry if the process isn’t perfect. You can always improve it when you discover a better way. Read The E-Myth by Michael Gerber and Traction by Gino Wickman to help you dial this in.

4. Great creative thinking is key. As an advertising and ideas agency, creativity is what our clients come to us for. This has to be great or nothing else matters, like Metallica said. However, all entrepreneurial organizations should focus on creative thinking. It is how you get things done when you don’t have all the resources you wish you had. And it is how you beat competitors who always do things the same old way. Because creativity creates competitive advantages.

5. Great customer service is a must. This is why your clients stay. Always think about your service, and how you can make it better. We want to treat our clients so well that they never want to leave. And we want to make sure they hire us again when they leave their current job for a new opportunity. This has happened more times than I can count. And I am relatively good at counting.

6. Business development is critical. You have to put focused effort into expanding your business. There is natural attrition that happens in business, even if your product and your service are great. The economy plays games you can’t control. So do a dozen other influences. Businesses that forget to find new customers eventually die. Sometimes they die slowly. Sometimes they die all at once. But the net result is the same.

7. Trust is everything. At the beginning of your entrepreneurial adventure, people will take a chance on buying from your new entity solely because of you. The company will have no real track record or history of doing what it says it will do. But you do. Be a trustworthy human. That personal trust will be the bridge that gets early customers to try your offering before you have real proof that your business is as good as advertised. (Also remember to advertise that you are good.)

8. Build in a fair profit. It’s not enough to have paying customers. You have to understand the cost of your goods or services. Then you have to build in a fair profit. Which means if your offering costs you $100 to deliver, you must charge $5, $10, $20, or $100 on top of that to make sure the business makes a fair profit. That profit is what keeps the business sustainable. Some customers and most procurement departments will try to beat the profit out of your business. Don’t let them. Know what you need to make, know your value, and stick to it. Like a cocklebur on corduroy.

9. Share the success with your team. Business success is team success. You have to recognize and celebrate the contributions of everyone involved. When you do, a good team is eager to create even more success. That stuff is addicting. Like Dot’s Pretzels.

10. Relationships are extremely important. The personal relationships you create help create your success. Those include your relationships with your team, clients, partners, vendors, bankers, brokers, accountants, lawyers and the media. But all your relationships matter to business. Because you never know where your next referral will come from. And you never know who you may need as a character witness. Or who may be carrying an extra kidney that you may need one day. And don’t neglect your relationships with your family to make the business work. My relationship with my wife Dawn has been the most valuable relationship on my entrepreneurial adventure. And I get to spend more time with my kids now as an entrepreneur than I did as an employee. Which is perhaps the biggest win of all.

11. You have to keep experimenting. Business success is an interesting combination of running tried and true plays and trying new things that create new advantages. It’s kinda like the way you have to keep things spicy in your romantic relationship. Businesses that keep experimenting with new technology, new offerings, and new models survive changes. So stay on your toes. (If you have toes.) Watch the horizon for change, both in your industry and the broader economy. Expect that the future will be different than the past and you will be prepared for the strange changes. Like David Bowie said.

12. Create a newsletter. This is a great way to stay in contact with your community, which includes team members, customers, partners, supporters, potential customers, potential employees, the media, fans, and your parents. Add value through each issue. Share your news and successes. Social media channels are beyond your control, and it can be challenging to get your message in front of your audience there. But a newsletter is your own media outlet. It is like an express train to your audience’s inbox. Choo Choo! We use Mailchimp for our newsletter. There are many good options you can find using the Googler. You can sign up for The Weaponry newsletter here to see how we do it.

Bonus

13. Learn to spell entrepreneur. When you become one you end up writing the word a lot. At least you do if you have a blog sharing your experience as an entrepreneur. To spell entrepreneur, remember that all of the vowel holes start with ‘e’ and you come last. Which is how I remember that there is a ‘u’ after the last ‘e.’

Key Takeaway

Starting your own business is an exciting and rewarding adventure. It enables you to design your own life. It combines the thrill of competitive sports with the satisfaction of having a positive impact on your team members and your community. To start your journey, do some prep work. But then get going. You will learn what you need to know along the way. Remember to always bet on yourself. It is the safest bet you will ever make.

*If you know someone who could benefit from this message, please share it with them.

+For more of the best life lessons I have learned check out my book, What Does Your Fortune Cookie Say? from Ripples Media.

The Weaponry turns 8 years old!

When I first started my career in advertising I dreamed of starting my own agency one day. And one day I did. That one day was eight years ago. Today, I can say that there is almost nothing better than to say that your one day happened in the past. That your one day has an actual date. That your one day is not a hope, dream, or wish. It is part of your permanent record. Like that suspension from high school.

How It Happened

I didn’t just dream about starting my own business. I envisioned it. I planned it. I took action. And I made it happen. I did what I told myself I would do. And because I did, I started believing that I could take on other big challenges. Like starting a blog, writing a book, or swallowing a spoonful of cinnamon without crying for my mommy.

You may have noticed there were a lot of ‘I’s in the last paragraph, eleven to big exact. That is because it takes a lot of personal action, initiative and determination to start a business. But once you’ve started, it takes a lot of weness to keep it going. I am extremely thankful to our talented team of Weapons for building The Weaponry into the organization it is today.

The Weaponry was born on April of 2016. (I know that because I checked its born-on date, like a can of Budweiser from 1996.) In the beginning, it was a huge accomplishment to get to our first birthday. In fact, it was a huge accomplishment to make it to each of our first 5 birthdays, because such a high percentage of businesses don’t last 5 years. Kinda like a Kim Kardashian marriage.

But the thing that I love most about The Weaponry turning 8 years old is that there is no real significance to it. 8 years is not a memorable milestone. The business is simply taking care of business. Like Bachman-Turner Overdrive. If we put out a press release saying The Weaponry Celebrates 8 Years of Business no media would reshare our news. Except maybe The Adam Albrecht Blog. Because I know a guy there.

No Surprise Party

The other thing I love about turning 8 years old is that it is not a surprise. No one worried when we hit 7 years that we wouldn’t be here for the 8th. We didn’t eke out another year by the skin of our teeth. (Although I have never understood that saying. And I’ve never met a dental dermatologist.) Quite to the contrary, The Weaponry has had our two best years in 2022 and 2023, growing steadily each year.

Key Takeaway

When you start a new business there is a lot of instability. Which is part of the fun. And most of the challenge. But there is a great reward in reaching stable ground. It’s important to appreciate the steadying effect of hard work, smart systems, tested processes, a strong team, and accumulated experience. They make your business more predictable. Undoubtedly, there will always be more challenges ahead. And you will be ready for them when they come.

*If you know someone who could benefit from this message, please share it with them.

+For more of the best life lessons I have learned check out my book, What Does Your Fortune Cookie Say? from Ripples Media.

6 Key lessons from the biggest days of my career.

I have been thinking a lot about my Pivotal Days lately. Last week I shared a post about the importance of knowing your Pivotal Days. These are the days that have the biggest impact on your career and your life. They are the days that alter your path and your trajectory. And perhaps your tax bracket, zip code and Wikipedia page. 

The reason it is so important to know your Pivotal Days is that they help you develop wisdom. Wisdom does not come from experience. It comes from reflecting on your experience. When you analyze your past you learn and grow. By reflecting on your most positively impactful days you learn how to create more of them. Because success leaves clues. Just like bad criminals. #BlackLeatherGlove

Reflecting on my Pivotal Days has taught me the following:

  1. Take action. My advertising career started when I literally got off the couch and made a phone call. I stopped overthinking and procrastinating. I dialed 10 numbers. And my life changed. Boom.
  2. Ask For What You Want. It’s a very simple premise. But it opens more doors than you can imagine. (Unless you have a really good imagination, in which case it opens all those doors that you can accurately imagine.)
  3. Prepare for your opportunities. Not all of the magic happens on the Pivotal Days. Preparation fuels dreams. In many cases, you have to do the hard work ahead of time. So when the opportunity arises on those big days, you are ready to shine bright like a diamond.
  4. Take Risks. Sometimes the gold is on the other side of the gap, and you have to risk the leap to get it. This happens when you take a new job, become an entrepreneur, make an investment, write a book or ask that special someone for a date. Especially when that special someone is a co-worker and it would be super awkward if it didn’t work out. (But it did work out.)
  5. Bet On Yourself. You have to believe that you are the pivot point. You are the secret ingredient. That you have the superpower. That you have the invisible key to unlock success. When you believe that you are the difference maker you should go all in on your abilities. There is no safer bet in the world than to bet on yourself. Because you can stack the deck in your favor through your hard work, determination and resiliency.
  6. Enthusiasm Matters. There have been several pivotal moments in my life and my career when my enthusiasm got others excited. They bought into a vision because I was so bought in. They believed that I had both the right vision and the energy to make the vision come true. Be that person. Energy is contagious. Like yawns. And giggles in church.

Key Takeaway

Know your pivotal days. Reflect on them. Understand what contributed to them. Because when you understand the causes of your pivotal days you can create more of them.

*If you know someone who could benefit from this message, please share it with them.

+For more of the best life lessons I have learned check out my book, What Does Your Fortune Cookie Say? from Ripples Media.

The 10 Super Bowl commercials I loved!

Super Bowl LVIII is in the books. The game was good. Especially if you like overtime. And long field goals. Usher got a passing grade. But more importantly, there were plenty of good commercials for the Chiefs and 49ers to play football around.

Today there will be a lot of talk about what commercial was the best. Which is a silly debate. Because if you like a commercial you saw yesterday, remember it today, and are now considering purchasing something from that advertiser, they won. Although, it’s hard to purchase a Jesus.

So rather than pick one winner. Here is a set of 10 winning Super Bowl advertisers and their commercials that made me like their product, service or brand more today than I did before the game.

10 Commercials That Won Me OverDuring the Super Bowl

Reese’s: Yes! (Caramel)

This spot announcing that Reese’s now has peanut butter cups topped with caramel was amazing. The message was simple and compelling to people who like such things. (And I like such things.) The extreme reactions to the announcement was hilarious. At my house, we rewound the commercial to watch all of the reactions several times. We paused the spot to take in all that was happening within the featured living room. If you haven’t done the same, do it now. Great job offering a cool new SKU Reece’s. And thanks for the head through the wall, the hula-hooping dog, and the duct tape on the coffee table. I saw it all.

Google Pixel 8: Javier In Frame

This was a cool and compelling technology introduction. But it quickly became a great story about how technology can impact your life. It was a sweet love story that couldn’t have been captured on camera, until now. It’s always risky running a touching Super Bowl spot, rather than a can’t-miss football-to-the-groin commercial. But you pulled it off nicely Googs. And now I think that you are really trying to make the world a better place, not just selling me search terms.

Poppi Soda. The Future of Soda is Now

Soda pop has not been a growing market for years. Teas, waters and flavored seltzers have become more sensible replacements. But Poppi Soda has a new and refreshing take on the category. And they used the Super Bowl as a stage to say that soda pop doesn’t have to be what it once was, Pony Boy. I tried my first Poppi Soda yesterday, and I loved it. It was exactly what I wish soda pop was. Low sugar. But not no sugar. (Honey-honey.) We may look back at this Super Bowl as the catapult that launched a significant soda pop shift. If so, I hope this blog post makes it into the National Soda Pop History Museum, which I assume is in Minnesoda.

Etsy: Gift Mode

This spot looked the part of an epic period piece spoof. The commercial captured the moment when France sent The United States The Statue of Liberty. It was hilarious. The spot reveals that the recipients, Americans, now felt put out that they had to send a thank-you gift to France. But they found the perfect gift, a handmade cheeseboard, on Etsy, thanks to the new Gift Mode.They don’t fully explain how gift mode works. But I feel like I should check it out because France was sure happy with their gift.

Pluto TV: Couch Potato Farms

This commercial for Pluto TV was funny and attention-getting. It utilized the perfect Super Bowl commercial formula: simple premise + epic execution + humor = memoralikability. In this case, Pluto TV shared that they have so much great content, that they create perfect conditions for couch potatoes. Plus they dropped the line, ‘I like romantic murder.’ The writing, direction, acting and potato costumes were excellent. Pluto TV is now on my radar. 24 hours ago it wasn’t.

Verizon: Can’t B Broken with Beyoncé

This is a great message that while it is possible to break the internet, you can’t break the Verizon network. Even with Beyoncé. Or Bar Bey. And if she can’t break it, it can’t be broken. Now that’s reliabilité.

Uber Eats: Don’t Forget.

Uber Eats presents a fun and funny concept that if you want to remember that Uber Eats delivers practically anything, you need to forget something else. And when you do, hilarity ensues. But be warned, you just might forget your friends and your pants. This spot definitely helped me remember that Uber Eats can help me deliver a lotta stuff. Mission accomplished. However, now I have forgotten what punctuation I am supposed to use to end a sentence

Tacoma. Dareful Handle

The all-new 2024 Toyota Tacoma is more powerful and therefore more adventurous than ever. The Tacoma has done a good job of positioning itself as a badass truck, so that as an import, it can compete with our homegrown Chevys, Fords, GMCs and Rams. This spot does a nice job of conveying Tacoma’s performance by highlighting what I have always known as the ‘Oh Shit Handle’. The message came across loud, clear and funny: the Tacoma will really go. And you can scare the poo out of passengers with its performance. Yee Haw!

Disney Plus: Well Said.

This beautifully simple commercial didn’t cost much to make. In fact, your local insurance agent probably could have afforded to produce it. (The media buy is a whole different issue.) The spot shared the classic lines from content you will find on Disney+. It was a reminder that many of the best movies and the best lines that have become ingrained in our culture are found on Disney+. It’s also ironic that Disney, the greatest creator of epic entertainment in history, would create a Super Bowl commercial that could have been produced on a typewriter. Ding.

This clip wasn’t from the Super Bowl. But you get the idea.

Roller Skates. Usher.

While roller skates didn’t have an actual commercial during the Super Bowl, Usher rocking the rollers during the halftime show was a great ad for these icons of the 1970s and 80s. I bet Moon Boots are totally jelly right now. I’m going to look into skating next weekend. Maybe enter the limbo contest. And I’m going to couple skate with my wife Dawn under that disco ball while Madonna’s Crazy For You plays. (If you want to listen to my favorite roller skating songs of all time check out my Roller Skating Playlist on Spotify.) Thanks Usher. You remind me…

Key Takeaway

There wasn’t an individual commercial that won the Super Bowl. The win is having your commercial in front of 100 million people and having a huge part of the audience like your spot, understand what you are advertising, believe that it is relevant to them, and remember the brand the next day. That’s how advertising helps businesses grow every day. Even when your ads are not on the Super Bowl. Marketers should settle for nothing less.

*If you know someone who could benefit from this message, please share it with them.

+For more of the best life lessons I have learned check out my book, What Does Your Fortune Cookie Say? from Ripples Media.

The Top 10 Super Bowl Commercials of All Time.

In the United States, there is no TV event bigger than the Super Bowl. With over 100 million viewers it has 5 times as many viewers as the Oscars, 6 times as many as the Grammys, and 25 times more than the Emmys. And with Taylor Swift playing cheerleader for the Kansas City Chiefs, this year’s game could draw even more viewers, as you know all too well.

No other American sporting event compares. While the NBA, NHL and MLB take up to 7 games to decide a winner, the Super Bowl is a one-punch champ. If you are going to have a purposeful wardrobe malfunction (and we all know it was purposeful, Janet) do it during the Super Bowl.

The Pricetag

This year a Super Bowl spot costs $7 million for 30 seconds. At first glance that seems like a lot of Cheddar Doritos. But as a must-see TV event, advertisers line up to get in front of this massive audience. With today’s extremely fragmented media landscape, the Super Bowl represents the best, if not only way to reach a huge audience without a Jenner or a Kardashian.

Pay For Attention

Even better than the size of the Super Bowl audience is their attentiveness. The big game is the one time when viewers make a point of actively watching the commercials. In fact, there are many viewers who don’t care about football or Taylor Swift. They tune in for the commercials and because of water cooler FOMO. (Or its modern cousin, Zoom banter FOMO.) This focused attention on the ads is worth a premium.

I Like Big Budgets And I Can Not Lie

Remember, These brands have huge budgets. Most of the brands advertising in the Super Bowl have massive marketing dollars to spend. I was once in a meeting with one of my clients, a very large brand, that everyone knows, when my client’s boss walked in and announced that he had just secured her a third of a billion-dollar marketing budget. In that context, $7 million is less cost-prohibitive.

The Big Reveal

15 years ago advertisers used to save the big reveal of their spots for the Super Bowl. No sneak peeks or leaks to the media. No shares to YouTube or Facebook. (You should also know that there was a time when the Super Bowl existed but YouTube and Facebook did not.)

Today, as prices have risen, more and more advertisers are sharing their commercials ahead of time.  This is a little like wearing your wedding dress before your wedding. It improves the return on your investment. But it ruins the surprise.

The Best Of The Big Game

I’m not here to spoil any surprises from the upcoming Super Bowl. I want to share 10 of my top Super Bowl commercials of all time. So let’s kick this thing off.

The Top 10 Super Bowl Commercials of All Time.

10. Coke: Mean Joe Greene 

This commercial proves that a Coke tastes so good it can even make Mean Joe Green smile. I was a little boy when this commercial first appeared. I was totally jelly of the young boy in the spot. I credit this commercial with me becoming a lifelong Coke drinker.

9. EDS: Cat Herders

This hilarious spot makes a very simple point about a complex tech company. If you haven’t seen it, watch it now.

8. Monster.com : When I grow Up… 

This commercial was packed with universal truths about bad jobs, and career aspirations gone sideways. Plus it was packed with classic lines like, I want to work my way up to middle management. I want to be a yes man. And I want to get paid less to do the same job.

7. Ram Trucks: God Created A Farmer

This shockingly simple spot didn’t use humor. It features a collection of simple images and still photographs and a sparse Paul Harvey narration. It was powerful. I come from a long line of farmers. So this really spoke to me.


6. McDonald’s: Showdown

You can’t help but love this spot featuring basketball’s biggest stars in the early 90s, Michael Jordan and Larry Bird, playing an extreme game of horse for a burger, and bragging rights.

5. Wendy’s: Where’s The Beef 

This was an amazing spot, with a killer catchphrase that caught America by storm. Wendy’s sales surged 31 percent that year.

4. Old Spice: The Man You Could Smell Like.

This was hilarious, surprisingly random, and fascinating. It made Old Spice relevant again. And we all started repeating the lines ‘I’m on a horse.’ And ‘Look at your man.’

3. Snicker’s: Betty White.  (You’re not you when you’re hungry.)

I get hangry. This spot really spoke to my hunger-induced split personality. We all started referencing lines from this spot and the ensuing campaign in everyday conversation.

2. Apple: 1984

This was epic. A pivotal moment. A rebellious moment in history that set the stage for all that Apple changed. Plus it featured a hammer thrower.

Wassup? Chillin, Watching the game. Having a Bud. This spot was fun, relatable, and funny. It offered multiple catchphrases that infiltrated everyday conversation and changed the way we greeted each other for the next year.

Key Takeaway

The greatest entertainment on Super Bowl Sunday doesn’t come from the game. Or the halftime show. Or even the Puppy Bowl. It’s the commercials that provide the big bang that make the Super Bowl a Must-See cultural event.

*If you know someone who could benefit from this message, please share it with them.

+For more of the best life lessons I have learned check out my book, What Does Your Fortune Cookie Say? from Ripples Media.

Do you know the pivotal days of your career?

In the story of your life, some days matter more than others. A lot more. In fact, in most careers, there are ten days that make all the difference. The actions you take on those 10 pivotal days not only have an outsized impact on your career, but they also have a transformational impact on your life. These are the days that songs, books and movies are written about. These are the days that will help the actor playing you in the movie about your life win the big awards. So make sure to take good notes for them.

If you take a little time to reflect on your career it is not hard to find your 10 pivotal days. The days that changed the trajectory or accelerated the velocity of your career. The days that earned you new respect, new responsibility and made you more money. The days that you didn’t have vomit on your sweater. (Mom’s spaghetti.)

Here are my 10 Pivotal Days.

  1. The day I got off the couch and called Paul Counsell, The CEO of Cramer Krasselt, and asked for an informational interview. This was the first domino to fall in my career. I got an interview. It lasted 5 hours. I made people laugh. I got a job. Everything else happened because of this call.
  2. The first new business pitch I was in. The client started the meeting by telling our agency we had no chance of winning the account. But I had seen the movie The Secret of My Success. I knew I was the Michael J Fox character. And I had prepared as if this was the biggest moment of my career. Which it was. We won the account. Boom goes the dynamite.
  3. The day I met my wife Dawn. We met at work. The impact she has had on my career growth and entrepreneurial journey can’t be overstated. She is my greatest cheerleader. Like the Toni Basil to my Mickey.
  4. The day I accepted the job as the Creative Director at Engauge. Taking on a new job with new responsibilities in a new jack city with all new coworkers and clients turbocharged my growth and development. It changed my family’s lives too.
  5. The day of my first Nationwide TV commercial shoot. We filmed a Corvette doing donuts in a cul-de-sac in Charlotte, North Carolina, in 100-degree heat. The new clients that I met that day, the challenges of the shoot that we overcame together and the strong friendships I developed with them had a huge influence on me both professionally and personally. But this day was as important for what I didn’t do as it was for what I did do. (Which I know sounds like a lot of do-do.) I wrote a story about that day here.
  6. The day I became Chief Creative Officer of Engauge. The new level of responsibility and opportunity to impact an organization was monumental. My learning, exposure and influence increased tremendously. I was ready to leave Engauge for this kind of opportunity. So when it came to me, it felt like the end of the book The Alchemist. (Which you should read if you haven’t.)
  7. The day I was picked to be part of the pitch team when Engauge was being sold. Being part of the 4-person leadership team that met with all of our potential buyers offered me an advanced degree in business. That process taught me critical lessons that prepared me for my entrepreneurial journey. Like Jamal Malik in Slumdog Millionaire.
  8. The day I was encouraged to start my own agency. I got 2 calls the same day in August of 2015 from former clients. In both conversations, the callers talked about wanting to work with me, but not wanting to work with my current agency. Which led to a discussion of starting my own agency. All the other dominoes had led to this. (Except for the Domino’s that delivers pizza.)
  9. The day I left my job at Moxie to start The Weaponry. It is one thing to think about or talk about starting your own agency. It’s another thing to do it. I had been ramping up The Weaponry by doing night and weekend side work for 5 months. But jumping made everything different. Like Camp Randall Stadium before the 4th Quarter.
  10. The day that The Weaponry signed its first retainer client. The Weaponry had generated significant cash flow over its first year and a half. But it wasn’t predictable. Once we landed our first retainer client we had the stability to hire staff and lease an office. It was when we Pinocchioed from a startup to a real business. 

Key Takeaway

Know your pivotal days. They are valuable to identify. Because they provide clues to your success. They show you what mattered most along your career journey and your story. By knowing your pivotal days, you are also able to recognize when the next pivotal days come along. When you understand how situations and opportunities lead to transformation you better prepare to make sure those opportunities go your way.

*If you know someone who could benefit from this message, please share it with them.

+For more of the best life lessons I have learned check out my book, What Does Your Fortune Cookie Say? from Ripples Media.

Why you should be an Imperfectionist, like me.

A great business is simply a collection of great people running a great process. But what makes people great, and thus collectible, is certainly a topic of debate. I am sure you have your own trait that you think makes you a valuable addition to a team. You advertise this special trait in job interviews. You are organized. Or ENERGETIC! Or cReAtIve. Or not easily bored…

Throughout my career, I have spent a lot of time interviewing job candidates. And there’s one trait I have heard people brag about more than all others. I couldn’t possibly count how many times I’ve heard people proudly state, ‘I am a perfectionist.’ This proclamation makes me want to throw up. Because if you are looking for creative thinkers and problem solvers, perfection works against you.

That’s why I proudly consider myself an Imperfectionist. So what does that mean? It means I value progress in any form. I am quite comfortable dreaming up and then sharing half-baked ideas. Or writing a first draft and passing it around for a reaction. Why? Because unbaked and half-baked ideas are available faster than fully-baked ideas. And typically, a team simply needs a ‘for-instance’ to get moving in the right direction.

I enjoy sharing ideas that are still in a moldable state. (But not a moldy state.) Sharing wet-clay ideas enables others to help form, modify and improve them before they’re finished. As an Imperfectionist, I embrace the process of creating, testing, learning and improving.

Today, speed is king. In the advertising agency business, we need to act quickly to help our clients take advantage of short-lived opportunities and thwart threats. This puts a premium on quick thinking. It’s why I like swift action as much as Travis Kelce does.

We no longer live in an era that rewards you for sitting alone in your office, with your Swingline, making sure your ideas are bulletproof before you share them.

Now don’t get me wrong. Once our team has determined a direction and we move into the execution phase, every detail matters. (Because you hate to get an execution wrong…) I will question the kerning, analyze the delivery of a line, and poke at a transition in an edit until I’m convinced we have it right. There is a time and place for this type of scrutiny. And it’s at the end of the process.

Being an Imperfectionist is what enabled me to launch The Weaponry. It is what allowed me to start this blog. It was the key to writing my first book What Does Your Fortune Cookie Say? And it is the great enabler behind all of my creative and business projects yet to come.

Key Takeaway

Be an Imperfectionist. Explore more. Fail fast. And improve faster. Share what you think are good ideas earlier in the process so that others can contribute their good ideas too. Imperfectionism is the difference between doing and dreaming. Action and inaction. It is the key to entrepreneurial thinking. And it has the power to change the world.

*If you know someone who could benefit from this message, please share it with them.

+For more of the best life lessons I have learned check out my book, What Does Your Fortune Cookie Say? from Ripples Media.

What kind of reputation are you building?

Earlier this month I was in Orlando for a speaking engagement. I was invited to talk to an organization about branding and customer experience. The two are inextricably linked. Like flotsam and jetsam, dilly and dally, or Tony Orlando and Dawn.

Because we were in Orlando, and nearly everyone flew in for the meeting, I used airlines to illustrate an important point about customer experience. I said that every employee who works for an airline has the ability to impact the customer experience. And like blood types, the impact could be either positive or negative.

Then I asked the audience if they could name an airline that offers a bad customer experience. Immediately, a chorus of brand names was shouted out from across the large hotel conference room. Clearly, there were a lot of people in the room who had negative customer experiences while flying.

However, this wasn’t a condemnation of the airline industry. Because everyone in the room who spoke up shouted the same name. This specific airline was called out as the airline with the bad customer experience. Like The Ohio State University.

In the minds of these customers, this airline brand was synonymous with bad customer experience. And by the number of witnesses who testified against them, the airline in question had clearly earned that brand reputation over and over and over again.

The important reminder.

Every interaction you have contributes to the brand reputation of the organization you represent. This is true whether you are the CEO, a front-line worker, the newest employee, or a volunteer. You are creating the brand and the customer experience through the experience you offer to those with whom you interact.

You also have a personal brand. Your brand is one of your greatest assets or your greatest liabilities. And while Joan Jett doesn’t give a damn ’bout her reputation, you should. And you should remember that it is created by each interaction you have with other people.

Key Takeaway

You earn your brand reputation every day. Consider the experience you are offering those you interact with. A positive experience enhances both your personal brand and the brand of the company or organization you represent. It is true when you are reliable, helpful, funny and kind. And it is true when you are unreliable, unresponsive, and rude. So choose to be great to others. You’ll earn the best reputation you could ever want.

*If you know someone who could benefit from this message, please share it with them.

+For more of the best life lessons I have learned check out my book, What Does Your Fortune Cookie Say? from Ripples Media.

Why our football team rebranded the water boy this season.

There is a boy on the 7th-grade football team I coach named Josh. He’s a good athlete. He can run the ball well, he’s a strong receiver, and he’s a great defender. He plays both running back and linebacker. And he is one of the most energetic and enthusiastic kids on the team. And I have a special affinity for energetic and enthusiastic types.

While Josh has a broad range of valuable football-related skills, one thing he doesn’t do very well is ride a bike. And unfortunately at the beginning of the season, Josh fell off his bike and broke his arm. Boo. He has been in a light blue cast, that extends to his upper arm since the second week of the season. I expect he inherited this biking inability from his father, Mike, whom I have known since we were athletes at the University of Wisconsin.

Despite the broken wing, Josh and his positive attitude come to practice every day. He helps the coaches run drills. He plays practice quarterback and hands off the ball for running back drills with his good arm. He cheers. He encourages. He laughs at my jokes. He has all the valuable intangibles.

On Saturdays during our games, Josh is in charge of the water. On most teams, this role is called the waterboy. But I never liked that term. It has always felt diminutive, even before Adam Sandler and Fonzy’s hilarious hit movie Waterboy. (You can do it!)

The role of keeping our players hydrated during games is extremely important. And Josh approaches the role with such enthusiasm that I felt we needed to rename the position.

So on game days, we don’t call Josh the waterboy. We call him Aquaman.

The name is fun. It feels as important as the job really is. Just like the superhero Aquaman, Josh and his bottles of magic liquid have special powers that are used for good. Those bottles of water that Josh brings to his teammates on the field and on the sideline help the players in their moments of greatest need. In fact, there are many times during a game when the players need Aquaman more than they need the coaches. (Don’t tell Josh I said that, or he may get a big head and his bike helmet will no longer fit. And he needs that helmet.)

Key Takeaway

Names matter. They affect the way you think. They affect the way you feel. If you want more out of a role, consider the title you use for it. If you want people to love your product, service, process or place, carefully consider the name you give it. Perception is reality. And a more attractive name creates a more attractive brand. And better brands get better results.

*If you know someone who could benefit from this message, please share it with them.

+For more of the best life lessons I have learned check out my book, What Does Your Fortune Cookie Say? from Ripples Media.

The greatest power a team offers is making you feel like an insider.

The great thing about being on a team is that you are different than everyone else. It’s not about the number of eyes, arms, or heads you have. Although that would be pretty cool. The differences are on the inside.

There are different rules that apply to team members than the general population. Your values are different. Your commitments are different. Your language is different. Your culture is different.

When you are on a team your standards and expectations are higher than those of the rest of the population. You expect more of each other. You accept less or no deviation from the standards set. And hopefully none of the other types of deviants either.

The best way to become great at anything is to join a great team. Because a great team demands a level of commitment, hard work, dedication, and technique that are greater than those outside the team. Plus there are secret handshakes. And who doesn’t like a good secret handshake? (Probably handshake deviants.)

A great team has a distinct insider vs. outside dynamic. The insiders really feel different than the rest of the world. And if you don’t live up to their behaviors and expectations, you are an outsider. It is the contrast between what ‘we do’ and what ‘they do’ that makes being part of a team special.

One of the best things you can do to create a great team is to create a clear set of expectations and behaviors. Declare Our team does this. Our team does not do that. The Does/Does Not List marks the fence that surrounds your team and defines who is let in and who needs to get out.

Key Takeaway

A team offers a great sense of belonging, unity, and purpose. Because the expectations of team members are higher than those not on the team. Circle up your team. Choose members carefully. Create a culture that encourages all to strive for higher standards. Weed out members who don’t fit or won’t commit to your behavioral standards. That’s how you create a great team.

*If you know someone who could benefit from this message, please share it with them.

+For more on building a great team culture check out my book The Culture Turnaround I wrote with Jeff Hilimire. For more of the best life lessons I have learned check out my book, What Does Your Fortune Cookie Say? from Ripples Media.