Tag: names

Why our football team rebranded the water boy this season.

There is a boy on the 7th-grade football team I coach named Josh. He’s a good athlete. He can run the ball well, he’s a strong receiver, and he’s a great defender. He plays both running back and linebacker. And he is one of the most energetic and enthusiastic kids on the team. And I have a special affinity for energetic and enthusiastic types.

While Josh has a broad range of valuable football-related skills, one thing he doesn’t do very well is ride a bike. And unfortunately at the beginning of the season, Josh fell off his bike and broke his arm. Boo. He has been in a light blue cast, that extends to his upper arm since the second week of the season. I expect he inherited this biking inability from his father, Mike, whom I have known since we were athletes at the University of Wisconsin.

Despite the broken wing, Josh and his positive attitude come to practice every day. He helps the coaches run drills. He plays practice quarterback and hands off the ball for running back drills with his good arm. He cheers. He encourages. He laughs at my jokes. He has all the valuable intangibles.

On Saturdays during our games, Josh is in charge of the water. On most teams, this role is called the waterboy. But I never liked that term. It has always felt diminutive, even before Adam Sandler and Fonzy’s hilarious hit movie Waterboy. (You can do it!)

The role of keeping our players hydrated during games is extremely important. And Josh approaches the role with such enthusiasm that I felt we needed to rename the position.

So on game days, we don’t call Josh the waterboy. We call him Aquaman.

The name is fun. It feels as important as the job really is. Just like the superhero Aquaman, Josh and his bottles of magic liquid have special powers that are used for good. Those bottles of water that Josh brings to his teammates on the field and on the sideline help the players in their moments of greatest need. In fact, there are many times during a game when the players need Aquaman more than they need the coaches. (Don’t tell Josh I said that, or he may get a big head and his bike helmet will no longer fit. And he needs that helmet.)

Key Takeaway

Names matter. They affect the way you think. They affect the way you feel. If you want more out of a role, consider the title you use for it. If you want people to love your product, service, process or place, carefully consider the name you give it. Perception is reality. And a more attractive name creates a more attractive brand. And better brands get better results.

*If you know someone who could benefit from this message, please share it with them.

+For more of the best life lessons I have learned check out my book, What Does Your Fortune Cookie Say? from Ripples Media.

The simple way to make anyone feel like an insider.

I want you to try an experiment. Over the next 24 hours note how many people you encounter that you don’t know. I warn you, it may freak you out. Most of us live anonymously in a sea of strangers. They are everywhere. Like minivans. Yet we have become immune to these strangers that surround us. It’s as if they disappear when we ignore them. Like reality TV stars.

I was reminded of my own anonimity recently at my gym. After I scanned my membership card, the guy who routinely works at the reception desk said, “Have a good day, man”. A normal person would have just done what they were told, and had a nice day. But instead, I had a flashback to college…

It was my freshman year at the University of Wisconsin. I was on the track team, and was lifting weights in the weight room (research indicates that’s the best place for such activities). One of the football players who I saw regularly walked through the room. When he passed by he said, “Hey! What’s up man?”  I replied with something like, “Hey, Man. What’s up?’ I thought nothing of it.

But then he stopped and asked, ‘What your name?’

I said, ‘Adam’ (that’s my go-to answer).

We shook hands.

He said “My name’s Aaron. Enough of this bullshit, saying, “Hey man.” or “What’s up bro?” F-that! I see you in here every day.  We should know each other’s names!’

Aaron ‘Scrappy’ Norvell was right. It was bullshit that we would repeatedly see each other, even greet each other, and not know each other’s names. After this introduction he was no longer a guy I saw. He was a guy I knew. The difference is profound.

I expect I wasn’t the only person Scrappy made an effort to get to know by name (he currently has 4,912 friends on Facebook).  He is  funny, outgoing and entertaining. We would see a lot of each other over the next few years in Madison. Today, he is an actor in Hollywood.  If you ever need to cast a police officer, Obama look-a-like, former college linebacker, or someone who can deliver the line, ‘Hey, what’s your name?’ he is your guy.

Now, back to the story…

With this random flashback playing in my head, I asked the guy working the counter at Elite Sports Club, “What’s your name?’  He replied, ‘Andrew’. I said, ‘My name is Adam’ (that’s my go to).  We shook hands. Now, every time I walk into the gym we greet each other by name. We have real conversations. Instead of an awkward, “Hey-Man” relationship.

Insiders vs Outsiders

Everyone we encounter in business, at social gatherings and at the grocery store are either Insiders or Outsiders.  The difference is whether or not we know each other by name.  That sense of familiarity and friendship that can only develop once you know a person’s name makes an enormous difference on this planet, where we are so often surrounded by John and Jane Does (that was supposed to be Doe-plural. But it looks like does, doesn’t it?).

I think about names at work. At the advertising agency, The Weaponry, we encounter people when we visit our clients that we don’t have to know by name. The receptionists. The people who sit next to the conference rooms where we make too much noise.  The IT person who inevitably saves every presentation. But I want to meet them too. So I make a habit of introducing myself, by name. Suddenly we are not just people who see each other regularly. We become people who know each other, by name.

I encourage you to convert more of those people you see or say hello to regularly into people you really know by name. It’s easy. Introduce yourself, by name and ask for their name in return. Write the names down. Start a list with a description of who they are on your phone or in a notebook. Refer back to the list as neccesary. The rewards are profound.  Just ask Andrew from Elite. Or Norm from Cheers.