Business can be a frustrating game. In this game, a conveyor belt drops challenges at your feet, over and over again. Your job is to solve those challenges before they bury you alive. Like soccer Quidditch and Jarts, some people love this game, and other people hate it.
When a company wins everyone goes home with money. Which makes business the ultimate team sport. It requires great communication to be successful. Since I launched my advertising and idea agency, The Weaponry, I pay even closer attention to the words and phrases used at work. I have found that there are a number of words and phrases you never, ever want to hear in your place of business. They include the following:
- “You’re not going to like this but…”
- “I just called animal Control.”
- “Sorry, it looked like a real search warrant.”
- “It worked for Enron.”
- “The Repo Man”
- “I handled it, Lorena Bobbit-Style”
But there is one phrase that bothers me more than all others:
“That’s above my pay grade.”
This phrase jolts me like an electric fence. Because it reveals powerful forces at work within the mind of the person who says it, or within the culture where it is used.
A Mindset Problem
Making this statement is a way to shirk responsibility. It is a way of saying, ‘This is not my problem.’ Or, ‘It is out of my hands.’ Or, ‘I don’t get paid enough to think about these kinds of things.’ This mindset is the polar opposite of entrepreneurial thinking.
A Cultural Problem
If ‘That’s above my pay grade’ is commonly tossed about in your workplace it means your team members feel their opinions don’t matter. Or that they don’t feel free to speak their mind on important topics. It usually represents a clear Us vs Management division within an organization. None of these are good for business.
The Power of Empowered People
I like people who don’t sense a limit to their thinking, responsibility or problem solving abilities. I like people who take ownership. I want my people to operate as if they must make a leadership decision. Which is a product of recruiting the right types of people, and empowering them to always do what they know is right.
Take on as much responsibility as you can. Regardless of whether or not the work and the decision-making is part of your job description. Always think like a leader. When you view the world like a manager, department head or CEO, sooner than later that conveyor belt will drop a set of business cards on your desk with a title that matches your take-charge mindset.