The Power Of Client Friends: Maximizing Your Professional Relationships.

I use a term I never hear anyone else use.

It’s not gazoinkers. Or tootsnickers. Or zwerp. All of which I use as well.

The term I use regularly that others don’t is client friend.

Even Grammarly tells me this is not a thing.

Oh, Grammarly, but it is a thing.

The term client friend is an important addition to my vocabulary, necessary to accurately describe many of the important people in my life.

Client Friend helps me express the duality of my relationship with many of my clients.

The Origin

Early in my career, I realized that I was not accurately representing my relationship with a large swath of people in my orbit by simply referring to them as clients. That was way too transactional, or distant, or businessy.

For me, the client relationship is simply the introductory vehicle to many of my favorite friendships. And the workplace is just the meetup venue for our friending actions.

So for the dictionary entry I propose the following:

Client Friend. /klient frend/ nouny. A friend whom you originally met as a client.

For comparative context, some people have drinking friends or fishing buddies. Other people have friends who they play softball with, or poker, or fantasy football. I have even heard of knitting circle friends. And hunting wives.

I have friends who I do commerce with.

We meet up and talk about their business. We talk about branding, and marketing and advertising. We talk about sales and products and services. We talk about innovation and customer experience, and off-menu creative ideas to enhance their brand image. We talk about competitive pressures, and trends and threats. (Oh My!)

And we love it!

We nerd out on all these things. Because we are gazoinkeers for business, marketing, advertising and creative problem solving.

We also share stories about the fun travel we’ve done together. And film and photo shoots in interesting places. And the great meals we have shared. And all the hilarity that happened along the way. Zwerp!

But we also talk about our families, vacations, hobbies and pets.

I freaking love making new friends. I go gazoinkers for adding new people to my world. Because my clients and I have so much in common, we typically become friends quickly, both because of the work, and beyond the work.

When I began seriously thinking about starting my own advertising and ideas agency back in 2015, a couple of my client friends called me to encourage me to do it. Then I called more client friends to talk about it. I met other client friends at restaurants and talked with them for hours about it. And when I first launched The Weaponry, my very first client was actually my friend, Dan Richards, whom I have known since we were in 7th grade in Hanover, New Hampshire.

Looking back, I can clearly see that it was my client friends who enabled me to start The Weaponry. And it has been client friends who have sustained us for the past 9 years.

We spend something like 100% of our time at work. Which makes the workplace a great place to develop and maintain friendships and deepen relationships with the people you work with. Take advantage of this rich field for meaningful social interactions. (Did I mention I also met my wife, Dawn, at work? I did. And she’s amazing!)

At the end of your career, you won’t care about the awards you won nearly as much as you will value the client friends you won and the work-related relationships you developed. Those client friends are just as good as any other form of friendship. Maybe even better. Because you have so much history and so much to talk about in retirement.

Not everyone has client friends. Instead, you may have customer friends. Or member friends. Or partner friends. Or collaborator friends. Or vendor friends. Or Joey, Chandler, Ross, Monica, Phoebe and Rachel. Collect them all. Enjoy them all. The universe put them in your world so that you can develop a human relationship. We are not just here for business transactions. We are here to engage meaningfully with each other for the greater good of all.

Key Takeaway

Make more client friends. And customer friends. And co-worker friends. And people-you-interact-with-because- of-work friends. Working with your friends makes life more enjoyable. And friending with the people you work with is the ultimate relationship hack. More and better friends lead to a better life. So make friends everywhere you can. Especially at work. And if you want to work with people who want to be your friend, shoot me a text or call me at 614-256-2850, or email me at adam@theweponry.com. I always have room for more friends.

*If you know someone who could benefit from this message, please share it with them.

+For more of the best life lessons I have learned check out my book, What Does Your Fortune Cookie Say? from Ripples Media.And consider subscribing to Adam’s Good Newsletter.

It’s amazing what you can discover when you start asking a stranger questions.

On Thursday afternoon, I was on a plane. I was flying from Detroit Rock City to Columbus. My seatmate was a friendly woman. And like that scene from Kenny Rogers’ The Gambler, we began to speak. (Although, unlike in The Gambler, no one bummed a cigarette, drank down my last swallow, or croaked.)

My goal with the conversation was to see how quickly we could go from perfect strangers like Larry Appleton and Balki Bartokomous to pals, like Forrest and Bubba.

When I meet someone new I am always Curious George’n to know who or what we have in common. So, I broke out my set of proven questions designed to discover where our Venn diagrams overlapped. The only question was how many questions it would take to get to the Tootsie Roll Center.

The conversation went like this:

Me: What’s your name? Answer: Emily. (So we did not have a name in common.)

Me: Where do you live? Emily: Granville, Ohio.

Me: Where did you grow up? Emily: Centerville, Ohio

Me What did you do after Centerville? Emily: I went to college at Ohio Wesleyan University.

Me: Cool! I had two sisters who went to OWU! They were there between 1994 and 2000.

Emily: Interesting! I was there during that time…

Me: My sisters were both on the track and field team at OWU.

Emily: I had a friend who was on the track and field team at OWU. Her name was Donielle Albrecht.

Me: Donielle Albrecht is my baby sister.

Emily: I lived with Donielle in Paris!!!

Me: OMG!

Emily In Paris (Which is how I locked her name in my memory bank): I have traveled all over the country with Donielle! And I know your sister Alison too!

Emily in Paris is also known as Emily Hughes Smith. She’s a Realtor with Remax in Columbus. But she also worked in advertising for several years. We knew many people and agencies in common. And we both have sons who are juniors in high school. Which made for a fun and interesting conversation on our relatively short hop across the contentious Michigan-Ohio border.

However, I am disappointed that during our blitz-Venning session we didn’t discover another important connection. This morning, as I visited LinkedIn and Facebook to prep for this Emily In Paris’ story, I discovered that I know Emily’s husband! Kirk Richard Smith is a Creative Director and great photographer. We have known each other for years.

Key Takeaway

Get to know the people around you. Discover your commonalities. Connect over your shared people, places and interests. It is one of my favorite things to do. Because it quickly turns strangers into friends. It grows and strengthens your friend network. It reveals that there is always a little bit of magic around us. We just need to look for it. And that’s an ace that you can keep.


*If you know someone who could benefit from this message, please share it with them.

+For more of the best life lessons I have learned check out my book, What Does Your Fortune Cookie Say? from Ripples Media.