Our unconventional website, Part 2: 7 Reasons we don’t have a real website.

Establishing a new business was much simpler before Al Gore invented the interwebs. You just established your legal entity with your state. You received a tax ID number from the federal government. Then, you got yourself a phone number from Ma Bell and listed it in something our forefathers called The Yellow Pages. Then you sat back and let your customers’ fingers do the walking across their phones to your business. Easy peasy lemon squeezy.

It’s A Different World

In 2016, when I launched The Weaponry, my advertising and idea agency, things were very different. The Yellow Pages were effectively extinct. Because the Google and its band of digital buddies changed everything. Suddenly, you were expected to build a website that told the world everything it wanted to know about your business.

A High Degree Of Difficulty

For most new business creating a website is really hard. Most entrepreneurs don’t have the Bob Villa skills to build their own website. At least nothing that looks like a website you would want your business to live in. Of course you can hire someone else to design your website. But that can involve more expense than most bootstrapped startups can pay when they have no revenue.

man holding drum sticks
Apparently this guy really loves to drink D- rum.

Marching To An Offbeat Drummer

The Weaponry decided to do things differently. We created a fun and frivolous, if not totally fricken random website at The Weaponry.com. The first headline visitors read says, ‘Am I in the right place?’ And the first body copy on the site reads, ‘This is not a legit website’. At least visitors can’t say we didn’t warn them. The main image on our home page is of Laverne and Shirley from the sitcom Laverne & Shirley. I wrote in detail about the site in The story of our crazy website. Part 1: What is this?.

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Give them any rule they’ll break it.

More Thought Than You Think

While it appears that we were just trying to be funny when we created our website there was actually a lot of thought put into the decision to create such an unconventional site. And here’s the rationale.


The 7 Reason The Weaponry doesn’t have a real website.

open neon signage turned on

1. Our website is not our business.

I have met far too many entrepreneurs and non-trepreneurs who spent all of their critical, early effort thinking about their website. They spun their wheels and delayed the real work of establishing a new business until the website was complete. Which stole far too much of their valuable time when the business was still in its veal stage.

This is one of the biggest mistakes I see startups make. Instead of focussing on your website, focus on business development. Work on your network. Work on your processes and procedures. Work on your product or service. All of those things are far more valuable to your growth and long term viability than a website. Don’t fool yourself. A polished website is merely a placebo that makes you feel as if you have a real, viable business.

neon signage

2. All agency websites looked the same.

Agencies love to puff about how creative and different they are. But the sites all say the same thing, which betrays the statement. If you are really different, and think different, do different. Our illegitimate website is nothing if not different. It helps us stand out. Which is the first order of business in marketing.

3. We didn’t start out with creative work to show.

Advertising agencies deal in the currency of ideas and creativity. In the beginning we didn’t have ideas that were born and raised at The Weaponry to share. I didn’t want to feature work that wasn’t conceived, gestated and birthed at The Weaponry. But agency websites that don’t show creative work feel as if the are covering something up. So we decided to avoid creative work altogether by not revealing anything.

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Now we have creative work to show.
swimming
Like this.
Dreams Come True copy
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And this.

4. Our website is meant for prospective employees. Not clients.

Websites, like any good piece of communication, should be crafted for a specific audience. The audience we most wanted to reach was prospective team members. We knew that creative thinkers would recognize what we were doing as very different. Which probably meant that the way we thought and operated was different. And that we are open to new and novel thinking. While I might not know much, I know, I know, I know this much is true.

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Our site is targeted towards people like Sarah Disanza, who hunted us down and demanded a job. So we gave her one.

5. The intrigue was too fun to let go.

When the first visitors found our fake site the fun began. People immediately wanted to know more. In fact, everyone told us that they read every single word on the site. We have now had that non-website for 3 years. And the stories just keep piling up. We could write a book on the stories we have heard, and the funny emails that have been forwarded to us. It has definitely created an inside/outside effect. All to the benefit of our insiders.

 

6. I didn’t want the business to grow faster than I grew as the leader of the business.

This is the most important reason we don’t have a real site. When I first launched The Weaponry I had a lot to learn. And I didn’t want the agency’s growth to outpace my own. It would likely lead to disaster. Unhappy clients, unhappy partners and unhappy employees.

I knew the business would grow. But I didn’t want the pressure of additional demand before we created the systems and processes to accommodate for it. So a magnetic website with great SEO and a sharply-honed paid search strategy, like we implement for our clients, would have actually worked against our long term plans.

All Rights Reserved
This guy has been growing like a weed wearing tweed.

7. My Own Rebelliousness

I simply like doing things differently. And I wanted to prove that even in the digital era you can grow a multi million dollar business without a website that shares a dot of data about you. Which is exactly what has happened.

What is even better is that smart businesses trust us to design and build their websites, despite the fact that we don’t have one ourselves. That will provide a great hook when I finally write the book about my experience. #MarketingBakedInFromTheStart

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Find great people and start doing great things. That’s how you grow a business without a website.

Key Takeaway

There are no absolutes in business. There are multiple ways to do everything. If everyone else is zigging then you should zag. Or zog or zeg. Because breaking the rules always gets you noticed. And getting noticed is the first step to making a sale. So learn all the rules. Then decide which ones are worth breaking. Then break away. It may just provide the break you’ve been looking for.

*If you know someone who could benefit from this message, please share it with them.

How to impress others with a follow up note.

It’s important to surround yourself with great people. In business, as in life, the better the people around you, the better you become. That’s why I am always on the lookout for special people. I want to find rockstars with great experience that I can learn from. And I’m always searching for young guns who will turn heads when they kick in the swinging doors of the saloon. Like Emilio Estevez.

Scouts

I have talented people in my tribe who scout for people they think I should know. I regularly receive emails, texts and LinkedIn messages from friends and family about people they want to introduce me too. I love this. But this only happens because they know I am an avid collector of rockstars.

Stephanie Herbst-Lucke

One of my people scouts is my great friend Stephanie Herbst-Lucke. Stephanie is a fellow University of Wisconsin track alum (although she is not actually a fellow, she is a lady). She is also a very talented marketer, who now teaches at Georgia State University in Atlanta, while working on her PhD from Case Western. Stephanie recently connected me to one of her senior students at GSU that she was quite impressed with, and thought I should know. The student’s name is Erika Bevers.
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My friend Stephanie is a rockstar. Here she is (front left), with me (front middle) and a group of Wisconsin track alum at a get together at her house in Atlanta.

The Call

On Wednesday night I drove from Louisville (remember the I and S are silent) to my home in Milwaukee. Which is a 6.5 hour drive. During a fuel stop in Indiana I sent Erika a message saying that I was driving for the next few hours, and had time to talk. Erika called me within 10 minutes.
We talked about her career aspirations, strengths and passions. She asked me a lot of smart and insightful questions about my career path, and what I thought were the keys to success. (As if I would know…)
It was a fun conversation between an energetic student, excited to get her foot in the door of an advertising agency, and someone who remembers struggling to find a door to stick a foot in. That is until one of my college professors, Roger Rathke, introduced me to Paul Counsell, the CEO of Cramer Krasselt. And now, 2 decades later, I am the CEO of an ad agency, The Weaponry.  And now professors send me students, with feet, to stick in my doors.
I offered Erika advice and answered questions. She seemed to be paying attention. But you never really know, you know?

The Morning After

The following morning I got an email from Erika. Which is always a good move. But what I read was not just a good move. It was a textbook way to say I was paying attention throughout our conversation. It said that I picked up what you were putting down. That I am a quick study. And I would be a great addition to your team. All without literally saying any of those things.
I’ve attached her email below, reprinted with permission from Erika, who holds the copyright thereto.

The Follow Up Email


Hey Adam!
I want to thank you for the conversation we had yesterday– it was helpful, uplifting, and I learned a lot from your stories and advice. I’ve done my best to make an easy-to-follow outline of what we discussed. Feel free to let me know if I should go back and revise some points!
There are three things a person should remember if he/she wants to be successful:
1) Have a GROWTH mindset- Never stop trying to learn new things.
2) Surround yourself with good people. Learn from them.
3) Here’s the big one. Develop and MAINTAIN connections with people. It’s a small world and having that network is really important.
Here are some pointers on networking:
1) The secret to being able to talk to anybody in the room is to have a host-mentality​- that way, it doesn’t matter how shy or awkward the person may seem; you, as the host, will make sure the conversation flows.
2) Build LinkedIn Network to 300 by the time I graduate this December 2019.
3) Study market trends.
4) Get a Twitter! Not only is it full of useless drama, but it can be a great resource.
5) Informational Interviews are great- they’re casual, relaxed, and bit more “real.” Atlanta Creative Mornings is a great resource for this.
Some general bits that are very noteworthy and good to remember:
1) Get good sleep. Eat good food. Exercise. 
2) A B C D – ALWAYS BE COLLECTING DOTS TO ALWAYS BE CONNECTING DOTS!
I have attached a picture of my chicken-scratch notes just for the sake of entertainment. Again, I appreciate your time and insight. I am looking forward to hearing from you soon.
Hope you have a great weekend!
Best,
Erika
notes

Wow.

Not only was Erika listening, she was taking notes, asking clarifying questions, and going back go make sure that what she heard, and understood, was correct! This is a great way to make a great impression. And you never get a second chance to make a first impression. Advertising taught me that.

Key Takeaway

If you want opportunities that other people don’t get, do things that other people don’t do. Bring value to everyone around you. Make them want to pass your name along to others. Then be as good as advertised. Make a great first impression. Make your strengths, passions and contributions obvious. It will open doors for you. And opened doors mean more chances to learn, earn and grow. Then follow up. Thank the people that have helped you move forward. By doing so you’ll develop a reputation that will open doors you didn’t even know existed.

*If you know someone who could benefit from this story, please share it with them.

The most underrated risk takers in entrepreneurship.

Americans have great reverence for entrepreneurs. I certainly do. Ever since I was a kid I was awed by men and women who were brave enough to start their own business. I looked up to them. I wanted to be like them. I still do.

Start Me Up

In 2016 I joined the ranks of those who dared to create their own living. I started an advertising and idea agency called The Weaponry. Soon I developed an even deeper understanding of why we are so impressed by entrepreneurs. Not just because entrepreneurship is hard to spell. But because they really do risk a lot to play this thrilling game of business.

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Me and my original wingman, my cousin Brooks Albrecht.

You’ve Got Me Running Hot.

But there is another group that doesn’t get nearly enough credit for their bravery, risk taking and contribution to the success of startups: the early employees. Without the early employees, a startup never moves beyond starting. Without the early employees entrepreneurs can’t scale. We can never develop real businesses that create significant jobs and help grow the economy. Which means that company picnics could take place on a single pogo stick.

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My first hire at The Weaponry, K-Lil, and one of our billboards for the UW Credit Union, or no?

Let’s Do This Thang

It is the early employees who enable the ultimate success of the organization. I am extremely grateful to The Weaponry employees who have taken a chance on me, my business idea, my vision and my ambition. Without you I would be a 1-man band, limited to playing a pretty lame tune. Like Hot Cross Buns.

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Some of our Weapons at a recent team brewery tour including, Adam ‘Henry’ Emery, Kevin ‘Lower’ Kayse, Sarah ‘Ice’ Disanza, Calla ‘Superfragelistic’ Stanford, Sally ‘Money’ Bretsch,Jeanne ‘Meyer’ Mayer, Shirley Feeney and Laverne DeFazio.

Key Takeaway

Entrepreneurs can not create great organizations alone. It takes a strong team to make a strong business. I would also like to say thank you to all of those employees who have, or are taking a flyer on a startup. Especially my Weapons. Your bravery, commitment and confidence don’t go unnoticed. We couldn’t do this without you. Literally.

 

 

The story of our crazy website. Part 1: What is this?

There is a large sign on the wall in my office that features a quote from General Douglas MacArthur. It says, ‘You are remembered for the rules you break.’ That quote really resonates with me. Obviously. It is printed on the wall of my office.

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Never forget.

I have always liked it when people break rules unapologetically. I like a rebel who insists on doing things his or her own way. They always make me wonder why more people don’t ignore the rules. Then I call up Colin Kaepernick. And he reminds me why.

The Exceptional Exceptions

I love the exceptions to the rule. Like short basketball players, doctors with clear signatures and Amish electricians. They inspire me with their unwillingness to be governed my the laws of the masses.

You Don’t Have To Do Anything

When I launched my advertising and idea agency everyone said you have to have a website. But I don’t put any stock in conventional thinking. In fact, just because everyone expected me to have a website made me not want to have a website. #RebelWithoutAurl

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But there was more to it than that.

It isn’t as if I never wanted a website or never expected to have one. In fact, an important factor in deciding on the name The Weaponry was that TheWeaponry.com domain name was surprisingly available. Kinda like I was surprisingly available when I met my wife, Dawn. #youarewelcomebabe

GoDaddy Go!

When I secured theweaponry.com from GoDaddy for about $12, I had what I needed to launch our agency’s ‘@theweaponry.com’ email address. And that’s all I really wanted to do with it in the first year or so. However, I knew that people would naturally look at TheWeaponry.com to find out more information about us. So instead of leaving our little corner of cyberspace naked, I decided to have a little fun.

I Wanna Mock!

I created what is essentially a mock-website for The Weaponry. I put slightly more thought into the mock site than it may appear. In fact, before I created theweaponry.com I laid out 5 basic requirements of the site. I wanted it to:

  1. Appear as if it was plausibly a website for The Weaponry.
  2. Not offer a single bit of information about The Weaponry.
  3. Make visitors laugh.
  4. Make visitors visit every page and read every word.
  5. Offer a sense of our brand, even without any real information about us.

First Break All The Rules

At the risk of stating the obvious, we have taken a non-traditional approach to creating our business website. In fact, I frequently read lists of things you must or must not do when designing and developing your company website. And we are cleanly on the wrong side of every single point.

What You See

If you have not yet visited theweaponry.com, it features the words The Weaponry at the top of the page. Which makes it seem legit. However, the first words of body copy on the site are ‘This is not a legit website.’ It just devolves from there.

The home page features Laverne and Shirley from the classic television sitcom Laverne and Shirley.  The Our Philosophy page simply features the lyrics to the Laverne and Shirley theme song.

laverne-shirley-ftr

More Than Meets The Eye

We admittedly send site visitors on what appears to be a wild goose chase. (What fun is there in chasing a tame goose?) But there is a method to the madness. What we are actually doing is entertaining and intriguing visitors. We are revealing an important insight about our agency. And we are demonstrating that we know how to shepherd a visitor through a website, all the way to the Contact Us. And many do.

Recruitment Tool

This faux website does a great job of attracting the type of employees we want to attract. Every week, creative thinkers, rebels, innovators and people who like to laugh share how much they love the silliness that is our website. As a result we have become an attractive option for those we are trying to recruit.

Key Takeaway

There are no hard and fast rules. Do things your way. Don’t be afraid to zig when others zag. Especially if zigging leaves you in an open space, away from the crowd. Because putting more space on the perceptual map between you and your competition is exactly what marketing and innovation are supposed to do. So do things differently than your competition. Take chances. If you simply do what everyone else does you won’t be remembered. General Douglas MacArthur taught me that.

*If you know someone who could benefit from this message please share it with them.

#If you haven’t checked out our silly little website yet click here. (This link may or may not take you to our website…)

A better approach to the first day on the job.

Do you remember the first day of your career? I do. It was weird. On the first day of my advertising career I got shown to a mostly empty cubicle, was handed a schedule of my departmental orientations, and was mostly abandoned. The 2 highlights of the day were that I was taken out to lunch by a handful of other creatives at the agency, and that I didn’t get fired.

The Weaponry

Two decades later when I launched my own advertising and idea agency, The Weaponry, I wanted to do things differently. I wanted something more profound to happen on the first day. And I wanted it to be OSHA compliant.

This Week

We had an exciting new employee start at The Weaponry this week. She is significant in that she is the first member of our team who started with us right out of college, without prior advertising or marketing experience.

After talking with the new team member for an hour about what we do and who we do it for and why we do it the way we do it, and Mountain Dew and the Dewey Decimal system, we gave her The Weaponry’s unique first day assignment.

The Assignment

The assignment for our new team members is to spend 1 hour writing. Even if you are not a writer.

First: We ask that you spend 30 minutes writing down your career goals and aspirations. We want you to think about the journey you are on and all that you want to accomplish. We ask that you think big, be specific and paint a clear picture of what success looks like to you.

Second: We ask you to write down your goals, aspirations and expectations for the upcoming year. We want to know what you want to know and how you expect to grow. We want you to think about how the first year fits within the Elon-Musky career you just wrote about.

Sharing

We ask our team members to share their goals for the first year. It helps us understand what they are expecting to get out of the year. It ensures that they will get the support and knowledge they most want over the next 365 days.

However

The Career Goals Overview is private. That is just for the new team member. We want our teammates to feel as if they can think really big. We want them to set gonzo goals without judgements. We want them to start their careers with the end in mind, so that they can clearly understand how the next step in their career can help them make progress towards their ultimate goals.

We also acknowledge that their career goals may not involve us. Or even working in our industry. I am Ok with that.

Direction

This exercise helps create career clarity, direction and calibration. It will help them refocus when they lose their way, or stall. It will provide guidance when making decisions about the opportunities that come their way. And It will help them prioritize long term goals over short term rewards. Plus, the writing exercise will make for a cool scene when a movie is made about their amazing career. Note to the director: I want my role to be played by Morgan Freeman or Awkwafina.

Key Takeaway

We all have the ability to positively influence those we interact with. As a business leader, coach, parent or teacher you can have a profound impact on the lives of those you have the privilege to lead and guide. Take that opportunity seriously. Look for ways you can have a positive, long lasting influence. Because at the end of your career and the end of your days, the only thing that really matters is the impact you had on others.

*If you know someone who could benefit from this idea, please share it with them.

5 Things I do to keep my work energy high.

Being an entrepreneur is as close as I will get to knowing what it was like to be Bruce Lee. Because entrepreneurs face a nonstop onslaught of challenges that come from all angles. It requires you to remain sharp and on your toes. And that is just to play defense.

Getting Offensive

But like Deion Sanders, entrepreneurs don’t have the luxury of simply playing defense. Since I first launched The Weaponry, my advertising and idea agency, I have been constantly on offense. It is how you create something out of nothing, and then grow it into something worth talking about. It requires vision, focus, persistence. And a whole lot of energy.

Pure Energy

I am a naturally high-energy human. But my job, like yours, will take as much energy as I have to give. I have lofty goals that will take a tremendous amount of work to achieve. That’s why I have been focused lately on keeping my energy reserves high by taking care of myself physically. Here’s what I am doing.

The 5 Things I Do To Keep My Energy Up

1. Sleep 

Sleep is the key to great energy. If you do just one thing on this list, I recommend  saturating yourself with sleep. It is how the human body recharges. Most Americans sleep far too little. Then again most American’s aren’t thinking about operating at their optimal level. #StateFairObservation

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I probably don’t look like this when I sleep. But I like to think I sleep pretty, on a log, in the woods.

I am an Early Owl, which is a cross between an Early Bird and a Night Owl. So I naturally feel great early in the morning, and energized late at night. I enjoy staying up late feeding my curiosity. Which is why I now have a curiosity curfew.

However, I recognize that I feel much better with good sleep. So I have been trying to get to bed by 10:30 or 11pm so I am well rested when my non-negotiable alarm goes off at 6am. I have found 7.5 hours to be my prime sleep number. Although when I plugged it into a Sleep Number Bed I found 7.5 to be waaaaay too soft.

2. Eating

We all know that we get better energy by eating better food. But right now I am focusing not just on what I am eating, but when I am eating. Eating at the right times helps me keep my energy levels where I need them to perform at my best throughout each day. Bill Cosby taught me this lesson in a Public Service Announcement on TV when I was a kid. And we all know Bill Cosby had enough energy to pave his own 4 lane highway to hell.

tray of food beside body of water
This is an overly romanticized view of breakfast. My actual breakfast has far more Frank’s Red Hot. I put that shiznit on everything!

I typically eat breakfast (and I always eat breakfast) at just about 8am. But I have often pushed my lunch back to 1 or 2pm, because I have been on a roll at work. But I am making a concentrated effort to create a hard stop for lunch at noon. Because it helps maintain a more consistent energy level throughout my afternoon. And it prevents me from becoming a hangry, hangry hippo. I have also tried to eat dinner between 6pm and 7pm. My family’s hectic evening schedule often tempts me to push off dinner until 8pm or 9pm. But when I wait that long I feel like a skateboarder who took too long between kicks and lost all momentum. Don’t be that skateboarder.

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Eating is like kicking while skateboarding. Do it regularly or you’ll lose your momentum.

3. Drinking  

I am working on more and better hydration. Water is my go-to drink. I have heard that you should start your day with a drink of water to wake up your machinery. So lately I have been starting my day with a tall glass of water, first thing, before I start writing in the morning. I can tell it helps get me flowing faster.

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This is a fancy pic of fancy water. I drink the generic stuff that comes out of the tap and it works the same way.

4. Exercise 

My energy is higher when I exercise regularly. Even when I am exhausted at the end of a day, making time to exercise helps me elevate my energy. As a result I enter each new day with a deeper energy reserve when I exercise regularly. #RichardSimmonsStyle

man jumping in mid air holding blue ball above his head
This is kinda what I look like when I exercise, because I also work out under fluorescent lights.

5. Downtime  

You need downtime and rest to restore your energy, passion and love for what you do at work. I take weekends completely off from work whenever I can. I take vacations with my family. I try to spend a considerable amount of time when I am not working not thinking about work. I do this by becoming totally engrossed in other activities that range from reading to boogie boarding. The downtime helps me increase my enthusiasm for my day job when I come back to it.

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Boogie boarding is one of my favorite downtime activities to do with my family, including my daughter Ava.

Key Takeaway

You are your most important business machine. If you want to accomplish great things you have to keep yourself running in top condition. While money may make the world go round, it is your energy level that helps you get that bread. So take care of yourself. And make sure you have the energy to take on the kind of work your ambitions demand.

*If you know someone who could benefit from this story, please share it with them.

Why feeling comfortable should make you feel uncomfortable.

I am always looking for nuggets of wisdom. And because I am always looking, unlike Bono, I often find what I am looking for. The latest gem arrived yesterday from Robert Kiyosaki, the famed investor and author of Rich Dad. Poor Dad. Kiyosaki is an active tweeter, dropping 140-character bread crumbs of wisdom throughout each day.

Here is the tweet that has me all atwitter right now:

The biggest trap, the biggest dungeon in life isn’t laziness or bad luck, it’s comfort.  -Robert Kiyosaki 

The Human Trap

I know exactly what Kiyosaki is talking about. And he nailed the big ole human trap. If I was trying to catch me a feast of humans, I would not set out an oversized mousetrap baited with oversized cheese, or a giant ant trap baited with a giant picnic basket.

Instead, I would set up a steady 9-to-5 job in middle management, with competitive benefits, no night or weekend work, no travel, a swell group of co-workers, an easy commute and decent pay. And my trap would suck in humans like a new and improved black hole designed by James Dyson.

Dissecting The Trap

Comfort is a trap. It slowly and silently pacifies you. It lulls you into a false sense of security. Comfort takes your ambition, hands you back mediocrity, and makes you feel like you got fair value in the exchange. Comfort smothers dreams, dismantles goals and leads to the motherlode of regret that so many people unearth in their last chapters.

Staying Uncomfortable

Most people are looking  to make a comfortable living. But that is my greatest career fear. Because it would mean that my career would be good, but never great. It wouldn’t be memorable or laudable or history making. It wouldn’t create a legacy or generational wealth. But most importantly it wouldn’t allow me to accomplish my personal mission and live into my personal legend. #TheAlchemist

A Quick Recap

I spent the first 19 years of my career working as an employee. I earned fancy titles that included words like Executive, Chief and President. Those roles generated internal clout and an enviable salary that most would be thrilled to have. And most people would never give it up.

The Grand Illusion

My past jobs offered a great deal of perceived comfort. But that type of comfort is an illusion. It tricks more people than David Copperfield (Vegas not Dickens). Jobs are not steady or guaranteed. They only appear steady because people want to believe they are.

Entrepreneurship felt like the path to the endgame comfort I was looking for. Because the comfort I want comes from having control over my time, which is our only un-renewable resource. So in 2016 I launched my own advertising and idea agency, The Weaponry.

Even More Dangerous

However, entrepreneurship does not make you deaf to the siren song of comfort. Worse, a sense of comfort is far more dangerous to entrepreneurs than it is to employees. Entrepreneurship requires you to always feel unsatisfied, incomplete and scrambling to generate the next phase of growth that keeps your machine humming.

I stay uncomfortable by committing to goals that are very hard to achieve. Those unattained goals provide a constant feeling of discomfort. Of failure. And of motivation that drives me forward. I try to keep that discomfort front and center. Because it prevents me from falling into the big trap that Robert Kiyosaki warned the Twitterverse about yesterday.

Key Takeaway

Comfort is the enemy of high achievement. It makes you feel as if good enough is good enough. Comfort forces you to pawn your hopes and dreams. It makes you lay down your ambition and stop fighting. But don’t. Don’t give into comfort. Keep your eyes fixed on your original dream. And make it come true. Because that is the only way to guarantee you will feel comfortable with the way your story ends.

*If you know someone who could benefit from this message, please share it with them.

I have found something I am terrible at. Now what do I do?

I love a good challenge. I like testing myself to see what I am capable of. Never was that more clear than when I decided to launch my own advertising agency in 2016.

Suddenly I wan’t just responsible for my own work, or for the creative department that I oversaw.  I was responsible for absolutely everything that happens at The Weaponry, my advertising and ideas agency.

Jumping In The Deep End

I quickly had to learn if I was capable of running operations, business development, customer service, human resources, production, accounting and the creative department at the same time. Which is a bit like walking and whistling and juggling gum on spinning plates at the same time.

The Good

I discovered, that like you, I am capable of a lot more than I had been doing. I discovered new strengths. I found that I enjoy addressing late payments, shopping for business insurance, and establishing leases in multiple states. Those broad new tasks have tested me in new and dynamic ways. Better yet, I have passed those test with at least satisfactory grades. And I am proud of that. Because low expectations lead to high satisfaction. 

The Bad And The Ugly

But lately I have discovered something I am terrible at. It’s relatively small. But my challenge with it seems worthy of sharing.

I am terrible at calling people when they say call me anytime!

I have at least 6 people to call who have invited me to call them without stating a specific time slot. And I can’t seem to get traction on these action items.

These are all big dogs. People who I really want to talk to. The list includes 2 company CEOs, 2 company Presidents, and a cheese broker. (I live in Wisconsin, and I have cheese needs).

Here’s what happens:

  1. I put a tentative time for a phone call on my calendar.
  2. My day gets hectic (Every day gets hectic).
  3. I move the call off my calendar to focus on more pressing issues.
  4. I get a lot accomplished by utilizing that free time.
  5. The important but not urgent calls slip into the future with Steve Miller.

Important But Not Urgent

I am a huge proponent of the Important But Not Urgent activities. I was first introduced to these activities through Stephen R Covey’s classic book, The 7 Habits Of Highly Effective People. (If you haven’t read this it should be your next book. Unless you have to retake your drivers test soon. Then read that little book on driving in your state next.)

Important But Not Urgent activities include the things you don’t have to do today but really should. These are investments in a better life, and greater success. Things like networking, relationship maintenance, exercise, planning for the future and applying deodorant.

So Now What?

I know having these invited but unscheduled calls are important. But I haven’t developed the proper skill, habit or muscle to get it done. That being said, I am looking forward to figuring this one out. Because it means I will be turning an area of weakness into an area of strength. Which is the kind of growth I was seeking when I decided to try my hand at entrepreneurship.

Key Takeaway

No one is good at everything. We all have areas of weakness, ignorance or immaturity. If you want to accomplish great things you have to be okay with that. Your deficiencies can be improved or avoided through hiring and delegation. Which means that your most valuable skill is problem solving. Because problem solving provides the answers to every test. Just ask Felicity Huffman.

How to keep A-holes out of your organization.

I’m not a huge fan of rules. Creative people as a species are naturally averse to them. But if you want to develop a business with a strong culture and a rock solid, repeatable process you need some rules to guide you.

Some Background

Prior to starting my own ad agency I had been part a fun, feisty and progressive agency called Engauge. We had offices in Atlanta, Austin, Columbus, Pittsburgh and Orlando. And we worked with some of America’s best brands, including Coca Cola, Wells Fargo, UPS, Nike, Chick-Fil-A, Nationwide, Walgreens, and Cisco. We had a lot of very talented people. And we had a great company culture. #weness  But it didn’t happen by accident.

Rules That Free Us

When I joined Engauge’s restructured executive leadership team in 2011 our first order of business was to create some simple rules to govern the organization. Because we believed that a great organization is made of great people who enjoy working together, the first rule we unanimously agreed on was the ‘No A-holes’ rule. For those unfamiliar with the rule, or the obviousness of the phrase, it means that your organization will not tolerate people who act like A-holes.

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This dude is acting like a textbook A-hole. Well, maybe not a medical textbook A-hole, but you know what I mean. 

Prevention

Preventing the A-holes from joining your team isn’t easy. Because they are on their absolute best behavior in interviews. Sometimes we sniff them out (yeah, I said it). But often they sneak past our filters. So as much as we try to prevent an A-hole from getting into our organizations in the first place, they get in. So now what?

The Conundrum

You just get rid of them, right? After all, no one likes an A-hole. Unfortunately, it’s typically not that simple. Because let’s face it, there are a lot of talented A-holes. The drive, intelligence, confidence and will of a typical A-hole help makes things happen. It’s common for them to make a quick impact and create immediate wins.

The Problem

But that upside comes with an equally significant downside. Because A-holes are uncomfortable to be around, they drain morale and sap energy. The unfortunate reality is that when you retain an A-hole, (which means you are A-hole retentive) it sends a terrible message about your values to your most valued employees. You’ll watch them drop like flies. Among the employees you will retain you’ll lose untold dollars in productivity as co-workers gather to talk about what an A-hole the A-hole is.

Even Worse

Of course the worst problem of all occurs when an A-hole develops a close relationship with a client. Because then the business has to decide whether they want to lose the valuable contributions of the A-hole and irritate or lose a client.

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The Solution

There is a proven 2-step process to handling such problem employees. First, ask a handful of cross functional team members if they think the co-worker in question is an A-hole. Second, if the consensus is yes, you put on your scrubs and perform an Assholectomy.

There simply is no room for the distraction, the division and the drama caused by A-holes. Accepting them tells the rest of the organization that It’s okay to be an A.  That can’t happen. Because eventually enough people will leave, or threaten to leave that you have no choice but to get rid of the A-hole A-nyway.

 The Result

After implementing the A-hole rule in the past, I’m proud to say we purged several very talented but very difficult people. By dropping those stinky sphincters, the culture, vibe, productivity and overall love for the organization improved.

The Weaponry

When I launched my own advertising and idea agency, The Weaponry, in 2016, the first rule we implemented was the No A-Holes Rule. But we didn’t just make it a rule. We baked this non-negotiable into the center of our brand identity. You’re probably wondering how we did this.

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See the A in the middle of the word Weaponry? Notice that it has no A-hole? That’s because there are no A-holes at The Weaponry. #TrueStory #BakedInFromTheStart

By establishing this rule from the beginning we have had no A-hole problems at The Weaponry over the past 3 years. None. Not even a whiff of a personality problem. #snickering  All of our full-time and part-time team members have been exceptional people who work great with others.

Key Takeaway

If you want to create a great work environment, team and culture you have to invite the right people in and keep the wrong people out. There simply is no room for A-holes. Even really talented A-holes. Because you will be cleaning up their crap until the day they leave. So create a policy and a process to prevent them from getting into your organization, and for removing them if they sneak in. By eliminating A-holes you will have avoided the negative distractions that kill both productivity and culture. Which means you and your team can focus on building a great business. And building great, long lasting relationship with each other.

*If you know someone who could benefit from this message (like someone dealing with an A-hole) please share it with them.

When you develop a new business you develop new hope.

I expected that starting my own advertising agency would be hard. I expected long days and late nights. I expected endless challenges. I expected to make mistakes. I expected to forgive myself for not knowing all the things a business owner really should know. I expected to learn and grow along the way. And I expected to use the word expected more than usual in this opening paragraph.

Hard Things Are The Best Things.

I launched my advertising and idea agency, The Weaponry, in 2016. And all of the things I expected ahead of time have come true. I have no complaints. Because doing great things should be hard. I am not afraid of hard things. They make me feel alive. Where others get anxious, intimidated or nervous, I get excited. It’s a gift. Or maybe there is something wrong with me. Or both.

The Unexpected

But more and more I am noticing something I didn’t anticipate during the pre-launch phase. I am surprised by the number of former coworkers, clients, friends and acquaintances that have come to me hoping, urging, expecting me to build something great that they could be part of too.

There are a significant number of very talented people who have gotten very close to The Weaponry, and put their names on our wait list, preparing for the next opening or opportunity to develop.

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Sarah Disanza created her own opportunity at The Weaponry, worthy of a whole other post. #Prequel

These are smart people with jobs, and freelancers. Recent graduates and pre-retirees. People who are burned out with their current situation, and fed up with their boss. People who want to feel like they are part of a winning and growing team. People who want a little more excitement in their workday. People who believe that The Weaponry offers the type of work experience they are hungry like the wolf for. And I would like to have all of them on our team.

Under Pressure

So the pressure is on to grow this business. To find out just how many people we can accommodate. We need to see how much demand can we generate. While keeping this business as attractive at scale as it is in miniature, and in the collective minds of both our current team members and those who hope to join us next. That’s a good pressure. Like the pressure Queen and David Bowie were under.

Key Takeaway

When you start something new, anything new, you are creating new hope. Hope for a better job, a better experience, a better resource, and ultimately better products and services. All of which ladder up to hope for a better life. If you can make that happen you have done something really special. That’s exactly why I started the The Perfect Agency Project in the first place.