How does your job look on you?

How often do you take a good long look at your job? Once a year? Once an hour? Once a never? It is really easy to stop evaluating your job and simply accept it as your reality.  Then years go by, and your job search muscles atrophy to the point where you can barely lift your interviewing suit off the hanger.

Many of us accept our jobs as necessary, but not special. Your job provides the money you need for critical things like food, clothing, shelter and a mobile phone. However, the ‘necessary evil’ mindset leads many of us to jobs that are just… fine.

But life it too short, and the workday is too long for fine.

I have reevaluated my job-love frequently throughout my career. But instead of job-hopping I have used my evaluations to tailor my jobs in ways that kept them feeling enjoyable, dynamic and growth-oriented.

A New Lens

A couple of years ago, while mentally jogging, I began thinking of my job as clothing. It made me consider my personal style, the image I want to show the world and my personal comfort. In that context it was clear to me that my current job didn’t fit me. The size, style and cut of the clothing was nice. But it just wasn’t for me. Clothes are highly personal that way.

So I decided to do something about it. I got all idyllic. I thought a lot about the perfect job. I thought about the perfect place to work, the perfect kind of work and the perfect culture. I even started a blog about it. Maybe you’ve read it.

I concluded that the specific place I was looking for didn’t exist, yet. So I started the advertising and idea agency, The Weaponry.  Today, I couldn’t be happier. Everything about it seems to fit me. It seems the people working at The Weaponry are enjoying their experience too.  Perhaps because we set out to make this a really enjoyable place to work. Perhaps this is because, like fashion designers preparing for a runway show, we have been able to pick people for our team that we knew would look good in our jobs.

Now, back to you.

Today  I want you to think of your job as a piece of clothing.  It could be a dress, a suit, a pair of jeans, a t-shirt, a blouse or jacket. I want you to think about the fit and feel of your current job. Think about the style and the silhouette.

Now, let’s evaluate.

14 Questions To Ask Yourself About Your Job, If It Were A Piece Of Clothing.

  1. Do I like wearing it?
  2. Does it fit me well?
  3. Do I choose to wear it as often as I can?
  4. Would I only wear it if everything else was in the laundry?
  5. How would I feel if an old boyfriend or girlfriend saw me wearing this?
  6. Is it out of style?
  7. It is well-tailored to me?
  8. Does it make my butt look big?
  9. Am I excited that I own it?
  10. Do I get compliments when I wear it?
  11. Does wearing it make me feel stronger, more attractive or more fun?
  12. Could I really benefit from removing it from my closet?
  13. Is it the right style, but too big or too small?
  14. Do I cringe when I see the types of other people who wear what I’m wearing?

Here’s the reality: Your job really is like a piece of clothing. You wear it more than anything else you own.  Yet many people would be better off donating their jobs to Goodwill. You may think your current position is better than nothing. But I know many people who would look better wearing no job than the one they currently have.

You have more career options than you realize. You have the ability to create your own job, perfectly tailored to you.  Don’t ever forget that.  The more you enjoy your job, the more you enjoy your life. As far as I know, we only get one shot to get this right. So find something you love to do and a place you love to do it. If you find it doesn’t exist, make it yourself.

The 12 most popular birthday wishes on Facebook.

Today is my birthday! I have always loved my big day. But technology has made birthdays even more fun. Remember the pre-Friendsterspacebookgram era? You might have gotten a couple of calls from your closest, most thoughtful friends, on your land line, or flip phone. You may have received a few cards via snail mail. Which was kinda like the Pony Express. Only it useds snails. In total, 5-7 people remembered your day. Most of them were blood relatives.

Today, birthdays are way better. Facebook makes you feel like the most popular kid in cyberspace on your birthday. Friends come out of the digital woodwork to send you a birthday wish. Even friends you forgot were on Facebook surface like narwhals to deliver birthday wishes. Perhaps this is because Facebook makes you feel guilty for knowing about a birthday and not acting on it. After all, if we don’t have anything to say to a friend on their birthday, we have no reason to ever interact.

Which raises the question, how do you wish a friend or family member a happy birthday on social media? I’ve been studying birthday trends over the past 10 years. Here is a list of the most common birthday wishes on Facebook.

Top 12 Facebook birthday wishes.

1. The Be-Earlied Birthday wish.  This is the first wish you receive. It comes from a friend who is eager to be your first and most thoughtful FB friend. This can arrive anywhere from a couple of hours to a couple of days early. Sometimes the be-earlied birthday comes from a friend who is confused, or forgot your actual birthday, or is incarcertated and only has internet access for one day per week. Or, perhaps this friend is in a different part of the world where it is already May 25th, even though it is still May 24th where you live (substitute your birthday and birthday eve for May 25th and May 24th).

2. The Happy Birthday wish. As the name implies, this wish simply says Happy Birthday. It is the most common. It is the vanilla. The Chevrolet. But this hardworking message gets the job done without controversy.

3. The Happy Birthday! wish. This message ads an exclamation point to Happy Birthday. It has more energy. More pixel pop on your screen. It is like adding a cherry to your vanilla. Or honking the horn on your Chevy.

4. The Happy Birthday Name wish: Here the Wisher adds your name. This message is nice because it feels custom-made for you. It’s not like your friend cut and pasted the same Happy Birthday message they post on everyone else’s birthday wall.  They took the time to type your name. I like this touch. It’s like a captcha check that ensures your friend is not a robot.

5. The Exclaimed wish For some people, one exclamation point is just not enough. They need more. But 2 and even 3 exclamation points can still fall within the normal range. The Exclaimer has a more-is-better mentality. Like a cat lady. You need 4 or more !s to qualify. I like my crazy cat lady friends. And I love the enthusiasm of my Exclaimer friends!!!!!!!! Seriouosly!!!!!!!

6. The Heart wish.  Some people send you a heart on your birthday. Special friends do this. So do creepy friends.

7. The Birthday Emoji wish. This is a throwback to cave dwelling. This message may include an image of a birthday cake, balloon, streamers, champagne or party hat. Sometimes all of these, and more. Make a note of your friends who are good at emoji stories. You will want them on your team the next time you play Pictionary, or rendezvous with Martians.

8. The Birthday GIF wish.  This quick, humorous wish often adds both energy and humor to your birthday wall. Like a snake jumping out of a can. Or silly string to the face. Keep these coming. They make it feel like a party, 

9. The Birthday Meme wish: These are fun. Or thoughtful. Or both. They often say a lot about the friend who posted them. They are the modern equivalent to the Hallmark card. When I get one of these I imagine my friend spending an hour or so in the meme aisle at digital Walgreen’s, carefully picking out just the right birthday meme for me. Then walking out without paying.

10. The Personalized Message wish. This wish is really nice. Some friends post this wish to your wall. Others send it via messenger. It is a thoughtful birthday wish, tailored just for you. It could be funny or sincere. The key is that it makes your feel like the Wisher couldn’t send this wish to anyone but you. I try to send this kind of wish. But I often send number 11.

11. The Last Train wish.  According to Emily Facebook-Post, it is proper etiquette for you to post a Thank You message for all the birthday wishes you’ve received on the night of your birthday. 10pm or later, local time, is a good time to post your thank you. You will always have friends who failed to post anything before this, who will jump on the chance to attach their message to your thank you. They are kinda like a hobo jumping on the last train outta Cleveland.

12. The Belated Birthday wish.  This is the last hurrah. It’s the birthday wish that comes after your birthday is over. It’s a Lucky Strike extra. Like the firework that goes off after the grand finale ends, while you are walking to your car.

I am excited about my birthday. I plan to spend some time with my family, go fishing, workout, and go for a bike ride. I will also do a little wish-watching on Facebook to see how many different species of birthday wishes I spot.

Birthday Request

If you would like to give me a birthday gift that doesn’t cost you anything, and only takes a few seconds to give, I would love to have you subscribe to this blog. I write about my experiences as Founder of the advertsing agency, The Weaponry. I often write about life lessons and self improvement. But sometimes I write super useless helpful stuff like this.

What makes these siblings freakishly unique.

Do you know what makes you unique? As an advertising professional I am always looking for the things that make brands and people stand out. In marketing, we call this a Unique Selling Proposition. A USP helps a brand, product or service stand apart from the competition in a meaningfully way. At The Weaponry, we help our clients discover and amplify their USP. Sometimes it is obvious. Other times we have to dig. Sometimes we dig to China.

Well isn’t that special…

I love discovering the USP in humans too. Everyone is special in his or her own way.  I remember being told this many times in my preschool and elementary school days. I believed it. While other kids may have had to do some soul-searching or head scratching to discover what made them special, I knew.

My Family

I am one of four children of Robert and Jill (Sprau) Albrecht. My parents got married 4 days before the 1960’s expired. They had my older sister, Heather, 17 months after that. Two years later they had their next child. Their first and only son. Me. Now, when I say I was born two years later, I mean it. My older sister and I have the same birthday.

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My parents then slowed their roll, and waited almost 3 years to have my younger sister, Alison. Two years after that, our family caboose arrived. We named my baby sister, Donielle. (note to SpellCheck, AutoCorrect and Starbucks baristas: it is Donielle, with an ‘o’)

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A-May-Zing

To recap: my older sister, Heather, and I have the same birthday, 2 years apart.  My two younger sisters, Alison and Donielle, have the same birthday, 2 years apart. Heather and I were born May 25th. Alison and Donielle were born May 22nd.  Which means my parents had 4 kids, on two days, just 3 days apart.

That’s pretty unique.

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When telling new friends about our birthdays my parents would always conclude the story with:

…So we always say, “No more vacations in August!”

This always generated a huge laugh from the adults in the room. I’m a quick study. So when I would meet a new friend and tell them my origin story, I would always end it just like my parents did. I remember being at a sleepover and telling my friend’s parents this story, with the standard Albrecht-Family punchline. But as a 7-year old, I didn’t get big laughter. I made parents’ jaws drop. I got a look that even a 7-year-old could read as, ‘That is NOT an appropriate things to say. You won’t be playing with our Johnny again.’

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A Slow Learner

But I had no idea what I was saying.  In fact, it wasn’t until my junior year of high school that I ever bothered to count back the 9 months from May to get some insight on the baby-making. And there it was. August. My parents made me and my 3 sisters in August. Apparently, while on vacation. Which is gross. And TMI. That’s why it wasn’t a cool thing for a 7-year old to say. Suddenly, all those horrified reactions made sense.  They thought I knew something that clearly I did not. I still wish I didn’t know that.

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Me-ness

My family’s unique birthday story has always made me feel special. I now recognize that there are a handful of other things that make me special too. I can make a loud popping sound with my jaw. I may have the flattest feet on earth. I can make a pun out of any word you throw my way. But my birthday story always makes me feel like I was special from day 1. If you are giving birth to a business, brand, product or service, be sure to create it to be special from the start.  Then you’ll have as much fun telling your story as I have telling mine.

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The Albrecht Birthday Week!

This is The Albrecht Family Birthweek. The biggest week of the year in the Albrecht family. Happy birthday today to my sisters Alison and Donielle, who are both in Houston. Happy be-earlied birthday to my sister Heather in Saint Paul.  I love all 3 of you more than footy pajamas, ice cream in a can and roller coasters. You make me proud to be your only bro. And you make me thankful for vacations in August.

The most important and overlooked role of mothers.

To celebrate Mother’s Day my family and I went out to brunch.  Actually, it was late enough that it could have been brupper. Or maybe brinner. As we sat down at our table the waitress brought each of my three kids a card to fill out that had 10 open-ended questions about My Mom.  My Mom is ______ years old.  What I like best about My Mom is __________. My Mom shows me she loves me by _______________. The best thing My Mom cooks is _____________.

The cards gave us something fun and engaging to do while waiting for our food. They stimulated conversation and made us all laugh. These cute questionnaires highlighted the typical way we think about our Moms: As maternal figures who support us, love us, cook for us and clean up after us.  My Mom certainly was that figure throughout my childhood. Today, my wife is that figure for our children. But there is another, far more important role that Moms play that goes mostly unnoticed by children.

As a creative professional, I recognize that our Moms don’t just raise us, care for us and love us.  They Design us. From the Moment we are born, until we leave home, our Moms are designing us as the humans they want us to be.  They implement rules and instill values which shape us. They expose us to people and places that stretch and expand us.

From the day you went home from the hospital your Mom chose your clothing to create an image. Your hairstyle was chosen by your Mom to reflect the person she wanted the world to see.  The birthday parties she threw, the gifts she gave, and the punishments she leveled were all part of the design.  The people she steered you towards and the ones she steered you away from were intential, always with the end result in mind.

Ever thought about why you lived where you lived as a child? Or why you went to the schools you went to?  That was your Mom, and Dad, designing you. Those classes your Mom signed you up for each had a purpose.  The musical instrument, community activities, volunteering, clubs and sports were all part of the design too.

The complicated choices she made to have pets, or not reflected her preferences for your life that may take a long time to understand.  How she taught you to address adults was part of the design.  Her lessons about driving, chores and how to answer the phone were part of the master plan. So were the talks about recycling and turning off the water while you brush your teeth. When she gave you money to put in the offering plate at church, that was shaping you. The decision she may have made not to attend church would have been a design decision too.

More thought went into the choices your Mom made in order to form who your are today than you will ever know.  Thank you Mom for all the decisions you made to help create me according to your vision. To my wife, Dawn, thank you for sweating all of the details that help shape Ava, Johann and Magnus. They are the greatest design concepts, responsibilities and successes we will ever know.

A creative ice breaker to get people talking.

It’s always interesting to observe the social dynamics at play when a group of strangers gather. When I am in business meetings, at parties, on planes and at the gym, I like to convert strangers into friends. Simple conversation is the key to this social alchemy. As the founder of the advertsing agency The Weaponry, I know how conversation and rappoire enhance creative ideation, customer service and networking. But getting strangers to talk (without waterboarding) isn’t always easy. But there’s a simple technique that works like magic. And I have been using it since college.

Gotta Go Back In Time.

When I was in school at the University of Wisconsin I lived with a really fun group of Badgers. Slosh, Boo, Hammer and Jacquer. We had a lot of great parties at 1117 Mound Street.  In fact, at our very first party we had the police come to our house at 4 o’clock in the norning (somewhere between night and morning). At another party we had to turn the music off for fear that the massive dance party in our living room was about to crash through the under-equipped floor, and become a deposit-erasing dance party in our basement. We knew how to have a great time.

One of our favorite party games involved name tags. We would hand out tags to all party-goers as they arrived, with just one simple rule:

Write anything you want on your name tag, except your name.

There is simply nothing better at getting people to talk to each other than an interesting, non-named name tag. It’s a fascinating study in psychology, sociology and creativity. The more fun you have with it the better it works. Be sure to tailor your non-name to the type of event you are attending. An interesting nickname, pick-up line, icon in pop culture, or the start of a joke can all work. Names like Knock Knock, Mime, My Little Friend (people always Say Hello to you) are proven, G-Rated winners. My great friend Betty Garrot, often reminds me that when we first met my name tag said, Person of Interest. 

I forgot to mention, I play this game at gatherings now, even when I am the only one playing. Because it works that well. In fact, if I was to open a new bar, I  would call the place, “Hello, My name is…” and implement this time-tested, conversation-sparking technique.

So buy a stack of name tags, have more fun and get more people talking at your next work party, social gathering, mixer, professional event, or wedding (I’m not encouraging you to have more than one wedding).  If you have a great ice breaker that I should know about, please share it in the comment section below. Or is it comments section? Or does it depend on how many comments there are? I don’t really know.

A strange encounter at the Piggly Wiggly.

One of the great things about owning your own advertising agency is that you get to decide the rules of operation. I believe businesses should allow team members to construct their work and life schedules into one harmonious whole. I like to get started early each day, and work late. So sometimes I take a little time in the middle of the day for myself. Leading up to the OSCARS my wife and I went to several morning movies at the local Marcus Theater which has $5 movies on Tuesday.  This isn’t work-life balance. It’s work-life integration.

On a recent Friday I fit in a workout over my lunch hour.  Then I stopped at the grocery store to pick up a couple of things my wife requested. No big deal. After a quick lap around the store I had the 5 things I came for, and I got in line to check out.

This is where it gets interesting.

That’s when Matilda sidled up next to me. She was somewhere north of 75 years old. She rolled up slowly, leaning hard on her cart, as if it was the only thing that prevented her from lying face down on the floor. She rolled really close to me and spoke:

“Can I tell you something? I have 9 kids. 27 grandkids. And 10 great grandkids. There are 11 lawyers in the family. My husband does a lot of research. A lot… And he’ll tell you that the brand of ice cream you have in your cart is the most likely to give you Salmonella!’

I smiled at her and replied enthusiastically, “I know! That’s why I chose this brand!’

Matilda, surprised and somewhat confused by my response continued.

‘The next-worst brand for Salmonella is (BRAND CONCEALED TO PROTECT ITS WELL-EARNED BRAND REPUTATION FROM MATILDA).

Again, I eagerly replied, “I know! That’s the one I am going to try next! I haven’t had Salmonella yet! You only live once, and I want to experience all I can!’

Matilda: (Now snapping at me)  ‘You are just like my son who has been in the hospital for 11 months battling his heroin addiction!’

Hmmm. This was an interesting response. Contemplating that this all started with my brand of vanilla frozen yogurt, I thought that the heroin parallel was a bit of a stretch.

But Matilda wasn’t done.

‘Listen pal! I’ve done more crazy stuff in my life than you ever will! (Um, like confronting me in the grocery store over my choice of frozen yogurt?) I’ve taught over 500 people to water ski!’

At this point I was taking the cashier’s Paper or Plastic quiz.  But Matilda was rolling.  As I quickly finished my transaction and walked towards the exit with my plastic bag of frozen salmonella treats, Matilda shouted at me,

“How many emergency landings have YOU made in an airplane!?!”

I turned around, still smiling, and asked, “As a pilot or passenger?’

Then she scowled at me, lifted her arthritic hand, and raised 2 fingers. I’m assuming this meant. “Peace out Salmonella-Heroin Boy!’ Or maybe it meant ‘I’ve had 2 emergency plane landings! One every 37 years or so.’ Suddenly the sliding glass doors closed between us like the curtain at the end of a play. The matinee was over.

The reason I share this story is because I had to tell someone. It was just too surprisingly random to keep to myself. If you have a flexible workday schedule, you may encounter some interesting people who are running their errands while you are normally at work.  So if you want a little bit more entertainment, go to the grocery store in the middle of the day, throw some vanilla frozen yogurt in your cart and see who wants to chat.

Great news! Robots are coming to take your job!

The robots are coming!  The robots are coming!  

If you’ve read anything about technology trends lately, you know that R2D2, C-3PO and their posse are rolling into the workforce like the next generation of whippersnappers, ruining things for the old guard. This is really freaking people out. Most workers respond to all this robot-revolution talk with one of two standard reactions:

  1. Robots can’t do MY job!
  2. This is terrible!

These reactions are both wrong. Eventually almost every job will be improved, if not replaced, by robots. Seriously. Lawyers, real estate agents, actors, doctors, truck drivers and singers. Don’t believe me? Let’s try a little imagination.

Robot Lawyer

A computer-brained robot can tap into a database, find and learn all of the relevant legal cases necessary to defend or prosecute a case. They can learn which arguments work most effectively, most often, by studying data. The robot’s facial recognition software will allow it to respond to witnesses and jurors. Thus, it can, and will adjust its delivery to the most impactful style, based on data. Best of all, the robot will actually listen to the human feedback, because it has been programmed to do so.

Robot Doctor

Your surgeon, who must perform incredibly precise maneuvers will be out-precisely maneuvered by Sparky the Surgical Robot, who isn’t impacted by an itchy nose, an aging body, and a crummy night of sleep. Oh, and this is alreay happening.

 

Robot Redford

There will no longer be an interpretation gap between directors and actors. Or casting sessions. The precisly-programmed robot actors will generate the perfect emotion on take one. Cut. That’s a wrap.

So yes, all of our current jobs will be impacted. If you can’t imagine how your job or your industry could be handled by a robot, I encourage you to use my imagination. I will walk you through the possibilities.

But this is good news.

In the beginning of humanness there were only 2 jobs:

  1. Hunter & Gatherer
  2. Home Maker

We had to find a way to free some people up to do more important work.  The key was agriculture. As soon as cave-men started cultivating crops, domesticating animals and wearing FFA-jackets, many more people were free to do non-essential work.

200 years ago, 90% of Americans lived on farms and grew their own food. In the year 1900, 40% of Americans worked in agriculture. Today, due to advances in technology, only 2% do.

Yet over the past 117 years we didn’t experiencing a rural apocalypse. Previously farm-bound Americans were freed to pursuit other interests. So they did. They went to college and created plastics and silicon and vacuum tubes. Then they created computers, rocket ships, microchips, smartphones and robots. Someone also created the Pet Rock. So it hasn’t all been useful.

At The Weaponry, we believe that the human mind is the most powerful weapon on Earth. Our minds will always reign supreme on this planet. We will continue to mechanize and automate the jobs that can be performed as well, or better, by machines. So that we can rise to an even higher standard of living, quality of life and take on even greater human challenges. We will never run out of things for humans to do. So don’t be scared. Be excited. The best is yet to come.  Isn’t that right R2?

Why art school students fail to find jobs, and what to do about it.

I love art schools. The creative vibe at these colleges makes me want to make something. I dig the students buzzing around campus, toting art projects with their backpacks crammed full of supplies. The experimental clothing that often adorns these boundary explorers creates a feeling of Kindergarten 2.0. Or Kindergarten 20, since most of the students are in their 20s and still playing with glitter and glue.

Ahh, to be creating art again without clients or the budgetary limitations that kill your hopes and dreams…  I re-experience the excitement of art school every spring when I visit campuses for portfolio reviews and senior exhibits. Having spent 20 years in advertising, collaborating with art directors and designers, I know some of these students are going to experience amazing adventures, create rewarding work and make great money.

But in the next breath (and the next paragraph) I find these schools depressing. While all of these students are following their passion, many of them will never enjoy an art-fed income that will enable them to buy fancy peanut butter and gourmet ramen.

The 3 Types That Fail

The art school students that won’t make it professionally fall into 3 categories:

The Weirdo. This is the weird art kid that is so weird that even the art kids (who are tolerant and even inspired by the odd, unique, and experimental) think is too weird. These students don’t have a natural place in business. So, unless they create their own jobs, they are out of luck. Sorry. (Consolation prize: If you would have followed any other educational adventure you were likely to have had the same result. So study what you love).

The Nartist.  This student is simply not an artist.  They don’t have applicable art skills.  Often they are horrible at art but love it so much they are willing to pay for schooling that will help them learn theory, but not be able to apply it in a meaningful way. Natural selection prevents them from getting, or at least maintaining a meaningful creative job.  It’s sad that their dreams die. But that means it is simply time for a new, more realistic dream. Note: this person exists in every field. There are Nastronauts, Nengineers, Noptometrists, Neducators and Nactors.

The Quitter.  This person has the skills, a passable personality and hides their weirdness well. They just don’t hold out long enough, search hard enough, network, follow up, stand out from the crowd or demand their chance.  This represents the vast majority of students who won’t find a job.

I don’t get bummed by The Weirdo or Nartist. Those people were born to not work in art. I am bummed by The Quitter. The one who could have done more to make her dream a reality. The one who just needed more grit. The Quitter has real skills, even if they are still developing. I hate to see these colorful and interesting berries wither on the vine.  But The Quiter is not unique to art school. Every school develops talented and capable students who fail to find jobs in their chosen profession because they give up too soon.

3 Keys:

Action

If you want to find a great job, doing what you love, initiative is everything. You have to stick to it. You have to spot your opportunities and capitalize on them. You have to learn what works in your book. Keep adding to it. Go well beyond your college art projects and create work that will help you land a job. Ask for informational interviews. Offer to prove your abilities for free.  Stand up and stand out.

Sell

Art students are often so concerned with not selling out, that they fail to sell themselves at all. Selling yourself is key to opening doors and creating opportunities to make a living off your creative skills. Ultimately, to make money in a creative profession you need to make things that sell.  Whether it’s your work itself that sells, or your work helps sell other products or services, no one avoids selling. Understand it. Get good at it.

Network

When I meet students, I usually offer them my business card and invite them to contact me if I can be of assistance. About 1% of the students follow up.  Many of those who contact me have landed internships or jobs.  Last week I handed out about 25 business cards to students. I’ll be surprised if I hear from more than two of them. This is why people fail (or maybe it’s a sign that I’m actually a Wierdo Nartist).

The Bottom Line

You have to take action and be creative in the way you pursue a creative job. Do it. It’s worth it. I can’t think of a better way to earn money than being paid for your creativity. So let’s make sure that more art students who deserve jobs get jobs in art. These are not jobs to be shipped overseas or automated by robots. If you have some good job-finding advice, please add it to the comment section below.  But the responsibility is still on the student. Get out there and network, hustle and sell yourself. It’s your future. Paint it. Sculpt it. Or Photoshop yourself into it.

The simple way to make anyone feel like an insider.

I want you to try an experiment. Over the next 24 hours note how many people you encounter that you don’t know. I warn you, it may freak you out. Most of us live anonymously in a sea of strangers. They are everywhere. Like minivans. Yet we have become immune to these strangers that surround us. It’s as if they disappear when we ignore them. Like reality TV stars.

I was reminded of my own anonimity recently at my gym. After I scanned my membership card, the guy who routinely works at the reception desk said, “Have a good day, man”. A normal person would have just done what they were told, and had a nice day. But instead, I had a flashback to college…

It was my freshman year at the University of Wisconsin. I was on the track team, and was lifting weights in the weight room (research indicates that’s the best place for such activities). One of the football players who I saw regularly walked through the room. When he passed by he said, “Hey! What’s up man?”  I replied with something like, “Hey, Man. What’s up?’ I thought nothing of it.

But then he stopped and asked, ‘What your name?’

I said, ‘Adam’ (that’s my go-to answer).

We shook hands.

He said “My name’s Aaron. Enough of this bullshit, saying, “Hey man.” or “What’s up bro?” F-that! I see you in here every day.  We should know each other’s names!’

Aaron ‘Scrappy’ Norvell was right. It was bullshit that we would repeatedly see each other, even greet each other, and not know each other’s names. After this introduction he was no longer a guy I saw. He was a guy I knew. The difference is profound.

I expect I wasn’t the only person Scrappy made an effort to get to know by name (he currently has 4,912 friends on Facebook).  He is  funny, outgoing and entertaining. We would see a lot of each other over the next few years in Madison. Today, he is an actor in Hollywood.  If you ever need to cast a police officer, Obama look-a-like, former college linebacker, or someone who can deliver the line, ‘Hey, what’s your name?’ he is your guy.

Now, back to the story…

With this random flashback playing in my head, I asked the guy working the counter at Elite Sports Club, “What’s your name?’  He replied, ‘Andrew’. I said, ‘My name is Adam’ (that’s my go to).  We shook hands. Now, every time I walk into the gym we greet each other by name. We have real conversations. Instead of an awkward, “Hey-Man” relationship.

Insiders vs Outsiders

Everyone we encounter in business, at social gatherings and at the grocery store are either Insiders or Outsiders.  The difference is whether or not we know each other by name.  That sense of familiarity and friendship that can only develop once you know a person’s name makes an enormous difference on this planet, where we are so often surrounded by John and Jane Does (that was supposed to be Doe-plural. But it looks like does, doesn’t it?).

I think about names at work. At the advertising agency, The Weaponry, we encounter people when we visit our clients that we don’t have to know by name. The receptionists. The people who sit next to the conference rooms where we make too much noise.  The IT person who inevitably saves every presentation. But I want to meet them too. So I make a habit of introducing myself, by name. Suddenly we are not just people who see each other regularly. We become people who know each other, by name.

I encourage you to convert more of those people you see or say hello to regularly into people you really know by name. It’s easy. Introduce yourself, by name and ask for their name in return. Write the names down. Start a list with a description of who they are on your phone or in a notebook. Refer back to the list as neccesary. The rewards are profound.  Just ask Andrew from Elite. Or Norm from Cheers.

5 reasons you should be mentored by a hairdresser. 

I am trying to become a better businessman. As Founder of the advertising agency The Weaponry, I look for any advantages, advice and examples I can get. To help my cause I regularly read books, blogs and magazines. I listen to podcasts and audiobooks. I meet with other business Founders, CEOs and CFOs. But lately I’ve been studying the tricks and techniques of a profession where many of the industry’s best never went to college. Of course I am talking about hairdressers. (I say ‘of course’ because it’s in the title of the post).

Hair and Me

Since I was a teenager I believed I would go bald. I wasn’t afraid of it. I just believed it would happen based on the extensive foreheads of my forefathers. For 15 years I prepared for the inevitable by shaving my head each year from March until September. Then a funny thing happened. When I turned 35 my doctor told me my hair wasn’t going anywhere. After my ‘Whatchutalkinbout Willis?’ reaction, I celebrated by letting my hair grow for an entire year. (I really know how to party, right?) At the end of that year I had to clean up my new mop.  It was then that I met Angie.

Angie Eger in Columbus, Ohio is an amazing hair-ess. She cut and styled my hair well. She was really fun to be around. But she also had tough conversations with me. Everything she suggested, that I initially resisted, I eventually did.  She was right about everything from long layers, to leave-in conditioner, to eyebrow taming. As I studied  Angie’s approach, I recognized that our businesses are a lot alike (aside from the ear trimming).  And I started using a hairdresser’s model for service with my business.

5 things great hairdressers and barbers do that you can apply to your  career.

1. They listen well.  

This is an essential skill in the hair game. You must listen to what your client or customer is looking for. Once you start cutting hair it is really hard to glue it back together.  Make sure you are clear on the objectives and the vision up front.  At Red’s Classic Barbershop in Indianapolis and Nashville, they take notes on each customer. This helps them accumulate knowledge about individual preferences, products, clippers, shave notes, and general do’s and don’ts.

Any profession can do this with their clients. Do you?

2. They always offer their professional advice.

Hair is too important to get wrong.  So when the customer makes a clearly flawed request, the hairdresser must explain the downside to the ask.  Or the upside to other options. Unlike missteps in many other industries, you can’t quickly recover from a bad haircut.  Alexandra ‘Red’ Ridgway of Red’s says,

 The customer is not always right or reasonable, and they need to know that we have a vested interest in making them look their best.”  

Do you have the fortitude to tell your clients they have asked for a mullet, and that it is no longer 1989?

3. They make you look and feel more attractive. This is the whole point of the profession.  To make you look and feel great. Advertising and marketing works exactly the same way.  At The Weaponry our mission is to make our clients more attractive to their most important audience.  If they don’t look good, we don’t look good. Vidal Sassoon taught me that. Your happy customer is the best marketer of your work.

4. They are trustworthy.  When you get your hair cut you put your self-image in the hands of another person.  This can be very scary.  Alexandra said,

“The sense of self related to image is precious and requires great trust. The major transformations that happen when people shave their beards, cut off a ponytail or dreadlocks are very personal. The trust involved in helping a customer through those transitions is huge.’

Do your clients have a metaphorical beard, ponytail or dreadlocks? If so, the necessary changes they must make to cut them off can be very personal.  Not any old hairdresser will do.

5. You enjoy spending time with them.  Above all else, I looked forward to seeing Angie.  Getting my haircut with her was fun. We talked. We laughed. We developed a great relationship. This is a what separates the pros from the amateurs. You can get all of the other points right and still starve if you don’t nail this. It’s a simple fact that getting your haircut is an intimate act. The hair professional washes your hair. Touches your hair, your ears, your neck. And maybe the top of your toes (we all have issues). If you don’t have great interpersonal skills this becomes a super awkward interaction. If you have great skills in this arena you will book all the hours you are willing to work.

I will continue to encourage the team at The Weaponry to study great advertising minds like David Ogilvy, and great marketers like Richard Branson.  But they will also learn lessons from Angie Eger and other great hair people. If your hair professional does something great that others could learn from, let me know in the comment section.  If you are a hair professional I would love to hear from you too. If you are Angie Eger, I would love for you to set up shop in my new hometown.  Because my hairdo is overdue for a redo.