It’s time to find new ways to meet new people.

Business development is a vital function of any healthy business. And it is dependent on interactions with non-customers. This is why trade shows exist. They are like massive dates for people with problems and people with solutions. They are the male and female counterparts that make business work. #Bowchickabowbow Lots of business opportunities are created at trade shows. Because people get to meet, mingle and leave non-single.

Trade No-Shows

Right now, thanks to the Covid-19 curveball, in-person trade shows are simply off the table. As are most in-person networking events. Which creates a major impact on new business prospects for most companies. This is a significant problem to solve. And a significant business opportunity.

Calling It Off

New sales calls are challenged right now too. You can’t simply ask if you can swing by someone’s office to show off your cart of potions and elixirs. Because the people you want to meet with are not there. In fact, most of my clients at The Weaponry have not been in the office for 7 months. Some of them have even moved far from the city they work in, because it doesn’t matter where people live when no one goes into the office.

With all of the Zooming that is happening now, it isn’t easy to get prospects to jump on yet another video conference either. Especially since video conferencing today means inviting people into your home, where families are hosting a 3-ringed circus of work, school and personal life.

Where Do We Grow From Here?

This means that to continue growing your network and your new business prospects you have to find new ways to interact with people. So it’s time to adopt new approaches. Or act like Chubby Checker and put new twists on old ideas.

What I Have Been Doing

Over the past 2 months here is what I have done to expand my network during a time of social contraction:

  • I spoke to the quarterly gathering of Spearity clients. Spearity is a great management consulting organization. This introduced me to 40 impressive people I didn’t know.
  • I gave an in-person speech at a country club to a group of 70 people participating in a fundraiser for Chapman Basketball Academy.
  • I did 3 virtual workshops on leadership during a crisis for University of Wisconsin student athletes and staff.
  • I guest-lectured on creativity to a Marquette University marketing class via video conference.
  • I guest lectured on creativity to a Carroll University marketing class via video conference.
  • I was a guest on The Positive Polarity Podcast with Dave Molenda: You can listen to the episode or read the transcript here.
  • I was a guest on the Sport Coats Podcast with Will Jurgensen. (podcast coming soon to a podcast player near you)
  • I published 25 new blog posts.

The Results

As a result of these actions I have grown my LinkedIn network. I have received new introductions, I have had in-person, yet comically-physically-distanced meetings. I have developed great new relationships. In fact, it looks as if I will have developed at least 4 new clients as a direct result of these activities.

I didn’t make a single cold call. I didn’t ask anyone for their business. I simply gave away my time, knowledge and expertise. I gave value first. And as a result I got even more value return. Anyone can do this. Even today.

Key Takeaway

Remember it is not who you know. It is who knows you. During these unusual times you have to make sure more people know who you are in order to grow your network and improve your long term prospects, opportunities and sales. Provide value first. And good things will come your way. Even in 2020.

*If you know someone who could benefit from this message, please share it with them.

How to land your first customer as a startup.

Launching your own business sounds fun and exciting. Right up until the moment when you have to find your first paying customer. Because a business without customers is like a kite without wind. It just won’t fly.

A friend of mine wrote to me yesterday about a major challenge his startup is facing. He said that like Carmen Miranda, he has had several fruitful conversations with prospective clients. And he was excited about next steps. However, at some point in each conversation it came out that the prospect would be his organization’s first customer. After hearing that, all of them ghosted like Patrick Swayze.

Which comes first, the business or the customer?

I expect my friend isn’t the only person to ever deal with this issue. In fact, every business ever created has had to transition from fantasy-business to reality-business by acquiring their first customer. If you have had this challenge, or are concerned about it as you begin your entrepreneurial journey, here are some tips for getting over the humpty hump.

9 Ways To Land Your Startup’s First Customer

  1. Give Away Your Product Or Service For Free. This approach doesn’t technically give you your first customer, because customers are those who pay for your offering. But what it does do is give you proof of trial. You can point to someone you have worked with. You can refer to a user who has enjoyed your product or service. It can give you a testimonial to leverage. It can offer an example of where and how you delivered. All of those things help make your prospective customer feel like you have the experience they want.

2. Start With Friends and Family Start by turning to those who are most likely to want to help you succeed. If you are making a relatively low cost consumer good or service, approach your friends and family first. They will want to help. Unless you are one of the Menendez Brothers.

3. Site Examples Of Your Personal Experience. Maybe you haven’t offered this service or product under your own banner, but you have done this sort of thing in the past through a business you worked for.

For instance, if you are a barista, a financial planner or a home cleaner who has worked for someone else, and now want to start offering the same type of service on your own, point to the examples of how you have done this extensively in the past. Now, you are excited to offer your customers what you have spent years perfecting.

Even better, you have fixed all the problems your past employer had when offering such goods or services. In fact, the reason you were inspired to go out on your own was to offer an even better product than you could have when your hands were tied by your prior employer. Then show them the rope burns around your wrist to make the whole hands-tied-thing more believable.

4. Offer A Money Back Guarantee. The reason people avoid working with new businesses is because there is an inherent risk involved with working with a new entity before they get the kinks out.

The key is making yourself a safe choice. You can do that by offering a money back satisfaction guarantee. If wasting money is the customer’s concern, and it often will be, a guarantee helps a great deal. However, losing valuable time is also often a concern. And that you simply won’t be able to give back to them unless you have a Delorean and a flux capacitor. So understand when a prospect’s concern can be alleviated by offering to return their money if they aren’t fully satisfied, and when it can’t.

5. Seek Out Other Entrepreneurs. The people most likely to want to see you succeed, after your friends and family, are other entrepreneurs. They have been where you have been and just needed someone to take a chance on them, like ABBA. Someone who was willing to forgive a little early-in-the-game wonkiness. Entrepreneurs love startups. Startups are nostalgic and inspiring to those of us who have been there before. Use that against us.

6. Partner With Another Company That Already Has Credibility. There are lots of ways to sneak in the backdoor. One great way is to tuck yourself into an already proven entity. It’s how The Cowardly Lion, Tin Man and Scarecrow snuck into the Wicked Witch’s castle. In the beginning, my startup partnered with many respected organizations. Those businesses vouched for us. And that was all we needed for client approval. Everyone wins. And it opens up even more possibilities down the road.

7. Sell Your Prospect’s Role In Your Founding Story Every company magically transforms from dream to reality when they acquire their first customer. And that founding story will be told for eternity. This is your customer’s chance to be part of your history and the story you will tell for years to come. The opportunity will be appealing for many. It’s appealing to me. Practice your pitch until it becomes an irresistible Disney-esque story.

8. Offer Steep Early Bird Discounts There are plenty of services that provide sticker shock to new shoppers. Take weddings for example. The photographer, venue, catering, flowers and dress all cost way more than you would have imagined. If you want to break into the wedding game, offer a cure for the sticker shock by offering a soothing, doable price. This is how you get your foot in the door. You will be solving 2 problems for the happy couple. First, you will be offering the service they need. Second, you will provide room in their budget for the other things they really want. A discount on your first gig is no loss to you. In fact, lowering the barrier to entry to get your first clients can unlock the path to millions of dollars in revenues in the future. And with a little luck, your business will outlast most marriages.

9. Work With Former Clients Or Customers. If you already have a proven track record of success with happy former customers they should be the first clients you approach for your new venture. Customers know that people, not businesses are the key to delivering a great product, service or experience. And if you have delivered for your customers in the past, they will expect that you will do the same for them in the future.

This is how I launched my business. After nearly 20 years of working for other companies I started my own advertising and idea agency called The Weaponry. I talked to 5 former clients about my plans in order to get input, feedback, and hopefully interest in my new business. All 5 of them told me that if I did what I was planning to do they had work for me.

Global Rescue was The Weaponry’s first client. CEO Dan Richards and I have known each other since 7th grade. So we had a high level or trust. And he became one of my biggest cheerleaders. Doesn’t he look like a cheerleader?

In fact, my Original 5 became my biggest cheerleaders. They wanted to see me succeed, and wanted to be part of that success. I think they felt as if they helped discover The Weaponry, in the same way Clive Davis discovered Whitney Houston. Let those former clients in on the experience. Let them help mold your offering to meet their needs.

Because your former clients have history and trust with you, and they know you are starting something new, they will likely be more forgiving of you as you navigate the process for the first time.

Like so many others, I started The Weaponry as a side hustle. Not because I thought of it as a side hustle, but because I wanted to breathe life into it and gain momentum before I quit my day job. And I knew that my trusted former clients would understand why I needed to meet early, late or over a lunch hour. They wouldn’t expect me to be responsive throughout the day, and they would be forgiving of the various other quirks that came along with a startup side gig. And sometimes an understanding first customer is all you need.

Key Takeaway

A business is not really a business until you have your first paying customer. But there are multiple ways to find that legitimizing customer. Don’t worry about making a profit on your first client. Simply get the deal done. And you’ll have proof that someone else has trusted you with their hard earned money. That’s often all a prospect needs to hear. Then keep looking for that next customer as if your business depends on it. Because it does. Good luck. And get going!

*If you know someone who could benefit from these ideas, please share this post with them.

The best thing you can invest in right now is friendships.

I like to create friends and allies everywhere I go. It’s the way I am wired. If you asked me what my number one hobby is I would say befriending. Or turning strangers into friends. Like Courtney Cox and David Schwimmer.

I develop strong friendships quickly. And my friends are like snowflakes. Meaning they are special, not cold and icy. They are all different. And they all add to my life in unique ways. Like human seasoning. #MrsDash

Non-networking-networking

We are repeatedly told that to be successful in our careers and in our lives we need to network. But I don’t think of networking as networking. It isn’t shallow and transactional for me. Instead, I spend real time befriending people. I don’t expect to get anything in return, other than an additional friend. I wrote about my approach to befriending in the post, Why I hate networking, and what I do instead.

But a funny thing happens when you develop a lot of friends. You develop a lot of allies. People who look out for you, who advocate for you. People who alert you to opportunities. And people who invite you to things.

New Business Opportunities

When I am not making friends, road-tripping out west with my family, or writing blog posts, I own an advertising and idea agency called The Weaponry. Last week I had two new business meetings, both of which arose because friends of mine submitted my name for interesting opportunities I wouldn’t have known about otherwise.

The first came from a neighbor of mine in Atlanta who introduced me to a friend of hers who was looking for marketing help. (Thanks Jennifer!)

The second came from a friend of mine who knew that his organization in Chicago was looking for advertising help, and thought we might be a great fit. (Thanks Arun!)

Through those new business calls, I feel like I befriended 3 new people that I really liked. Even if we don’t do work together (which I hope we do), I already profited by adding to my friend collection.

The Library

However, the benefits of befriending others goes far beyond business and career success. Yesterday I had to return an audiobook to the library. I hadn’t had it very long, but I got a notice that I couldn’t renew it.

The book is called Last Stand. It is not about the end of nightstands as we know them. It is about Custer, Sitting Bull and the Battle Of Little Big Horn. Following my recent road trip out west, that I wrote about in When was the last time you became a different person?, I have an exciting new geographical awareness to apply to this historic American tale.

Last stand
This is a great book that has nothing to do with REM’s song Stand.

I am about halfway through the book, and things are getting really good. Well, things are getting really good for me as the reader, and about to get really bad for General Custer. So when I stopped by the library I planned to ask if I could return the book and check it out immediately.

Luckily for me, my favorite librarian was working yesterday.  I will call her Page to protect her identity. Page is probably in her 60s, and looks like she knows her way around the Dewey Decimal System. I always joke around with Page. So I expect I stand apart from most people she deals with at the library. Plus, I usually wear flip flops, which creates a flagrant noise violation in the ‘Brary. Which gives me more to discuss with the staff.

I told Page that I was loving my book, like McDonald’s, but wasn’t quite done with it. So I was really hoping I could check it out again. I handed her the audiobook case and she looked it up in her Librarian machine. She then said, ‘Someone has a hold on this book, so you can’t renew it.’

I made a disappointed boo boo face by sticking out my bottom lip and pretending I was about to cry. I was obviously just trying to be funny. Page laughed. Then she paused a moment, and looked around to see if anyone was listening. They weren’t. So she leaned towards me and said in a quiet voice, ‘We aren’t collecting late fees right now. Why don’t you take this back and finish it…’ She flashed me a mischievous librarian smile, and she handed me the now illegally possessed, but secretly un-fined book. I whispered ‘thank you’, flashed her a big smile, and bolted for the door.

Key Takeaway

Make as many friends as you can. It makes the world smaller and more enjoyable. The rewards of friendship are the most meaningful and lasting perks you will find on this planet. You never know when you will need someone to talk to, an encouraging word, a good laugh, an introduction, a kidney, or extended hours with a good book. And like Dionne and friends said, that’s what friends are for.

*If you liked this post, consider sharing it with a friend.

Good things happen when you give good first.

In March I got a call from a marketer who was looking for help. Her team had been working on a repositioning effort for many months and just hadn’t cracked the code. She was looking for a new perspective. And I had one.

The Proposal

Over the next few days we developed a Zoomy relationship. We had several discussions.  Then I proposed to her. Meaning, I shared a proposal for The Weaponry, my advertising and idea agency, to help her and her team with their challenge.

Turned Down

A few days later I heard back from her. She shared that unfortunately, a few of their client projects had been paused. And a spending freeze had been implemented. So they wouldn’t be able to begin the engagement with The Weaponry.

The Response

This was no surprise. These are challenging and unpredictable times. So I responded with the following note. (Names have been changed to make the note sound more colorful.)

Thanks for the update Magenta. These are crazy times. But things will get better. And when you are ready, I hope we can work together.
In the meantime, if you think I can be of any help as you are finding your way forward, I am happy to talk to you and Cyan, and offer any advice I can at no charge, under my Phone-Calls-Are-Free promotion.
I hope you have a great week and that we are all back to normal soon.
-AA

The Offer

Magenta responded that she would love to take me up on my offer to talk with her and Cyan, the CEO of her company. A few days later we Zoomed. And I offered as much advice as I could in an hour and 2 minutes. All for free. Because I had it to give. And I thought it could help them find their way through a challenging business environment.

The Note

A week later Magenta sent me another note. She had great news. She told me that her company would love to move forward with me and my team at The Weaponry. But now they wanted to expand the scope of work because they saw how we could help them beyond their original request.

The Reminder

That note from Magenta was one of my favorite emails of 2020. Not because it represented new business and new opportunities for The Weaponry. But because I believe so strongly in providing value to others. And that when you give freely to other people, without expectation, good things happen. And that email confirmed my beliefs. (Not like I confirmed my beliefs when I was in 8th grade with bread and wine. But you know what I mean.)

Key Takeaway

Share your time, talents and knowledge with others. We all have the ability to provide immense value to friends, family and total strangers. Right now your experience and insights can help others in profound ways. If you think I can be of help to you as you are finding your way forward, I am happy to talk and offer any advice I can at no charge under my Phone-Calls-Are-Free promotion. Shoot me a note at adam@theweaponry, and we’ll look for a time to talk.

The Weaponry turns 4! Here are 4 things I have done right along the way.

This is a big week in my world. On Sunday my family and the rest of the Christian Club celebrated Easter. Which is like Christmas for us sinners. But this week we are also celebrating the 4th birthday of The Weaponry, the advertising and idea agency I founded, on April 12, 2016.

When I first launched The Weaponry I was living in Atlanta. If you would have told me then that 4 years from now The Weaponry is thriving, with offices in both Milwaukee and Columbus I would have been thrilled. But if you would have then told me that no one actually worked in either of those offices I would have given you my best Whatchu-Talk’n-Bout-Willis look.

Celebrating our 4th birthday during COVIDPALOOZA makes for an interesting time. All of the Weapons are working together apart right now. But the business is well positioned during this unusual time. Which provides me an opportunity to reflect on the past 4 years.

Top 4 Lists

This week, to celebrate The Weaponry’s 4th Birthday I will share Top 4 lists. To begin, I am taking a look at what got us to our 4th anniversary and put us in a good position to weather the Corona-Cootie storm.

4 things I did right to help us get to our 4th anniversary.

1. I Took Action. 

Everyone has a dream. And I dreamed of starting my own advertising agency for a long time. But to actual start your own business you have to move beyond dreaming to doing. Starting in the fall of 2015 I took an endless series of small actions that led me to today.  So if you want to make sure you don’t die with your dream still inside you, take action to make it real.

Suggested readings to spur your action:

2. I Saved. (Not Like Jesus)

As a professional creative thinker I take lots of risks with idea exploration. However, I am fiscally conservative. I have been cautious with our expenditures, our office space and our staffing size. I have been conservative about leaving cash in the business, versus taking it home as part of my return. As a result, The Weaponry has strong reserves to outlast this downturn.

3. I Planted Seeds.

Business development is critical to creating a pipeline of opportunities. Over the past 4 years I have stayed in touch with old friends. I’ve made hundreds of new friends. I have had phone conversations, chocolate milk meetings and lunches. I have volunteered my time, I have guest lectured and given talks. I write a blog. I have given interviews and served on committees and boards.

All of those things are like planting seeds. You never know when they will sprout or what they will turn into. But over the past month, since we have been working from home, I have had 5 new seeds sprout into either new business opportunities or actual new clients. So keep planting seeds and watch what happens. #AndyCohen.

4. I delivered

The best source of new business is a happy client. And you develop happy clients by delivering for them. We have grown by keeping our clients happy, and expanding our work with them. We are also expanding by having happy clients leave for new jobs and bringing us with them to their new companies. We have had that happen multiple times already in 2020. I have a really great team. And I appreciate all that they do for our clients. It is why we are still here, and still growing strong.

Key Takeaway

To develop a successful business you have to take action. Without action you are just a dreamer. You have to save money so that you are prepared to weather the storms that will surely come. You must keep planting seeds by creating and nurturing relationships and providing value to others. Then you must deliver the goods. Nothing grows a business like happy customers. None of it is easy. And none of it is that hard. It is simply the price you have to pay to get what you want in life.

*If you know someone who could benefit from this message, please share it with them.

Are you settling for the opportunities that come your way?

Over the past couple of weeks I have had several conversations with unhappy campers. Ok, so they weren’t really campers. They were entrepreneurs who were dissatisfied with the opportunities coming their way. As a result, they were not working with the types of clients or customers they wanted to work with. And they were not generating the level of revenue they expected.

The Cause

As I talked to these entrepreneurs about their challenges a common theme emerged. Each of the unhappy non-camping business owners told me that they were not actively marketing themselves. (Audible Gasp!) They said they are generating their leads from word of mouth alone. (Even Audibler Gasp!)

Out of Control

Generating business via word of mouth alone is a mistake. It means that you are not determining the types of clients you work with. Instead, the quantity and quality of clients approaching you are limiting your business. Which means you are not in control of your brand, or your growth. Janet Jackson would be disappointed.

Being Lazy Is Crazy

If you are not actively marketing and promoting yourself you are settling for whatever comes your way. Which is like going to a singles bar, and waiting for people to come talk to you. That is a lazy approach. And not likely to lead to your happily-ever-after ending.

Don’t Float. Drive Your Own Boat

I have been to singles bars, back before I was double. And the ladies who would come talk to me were not the same ones I would choose to talk to myself. They were the most aggressive ladies. Not the most attractive, smartest, nicest or most dentally impressive.

But I was not about to settle for less. I had a clear vision of what I wanted. And when I first saw my wife I was quickly in hot pursuit, like Sheriff Rosco P Coltrane. I wrote about it in the post It was an ordinary day until I got on that elevator.

Build Your Business

Since before I even launched The Weaponry, my advertising and idea agency, I identified the types of clients I wanted to work with. I spent a disproportionate amount of time focused on developing relationships with my ideal client types. As a result, The Weaponry works with a lot of really great clients in interesting industries. Just like I envisioned we would.

Key Takeaway

Don’t settle for the opportunities that come your way. Go after the opportunities you want. Find the clients, customers or employers you want to work with. Then actively promote yourself to them. It’s the only way to build the business, brand and life you imagined. It takes more work. But it’s worth it.

*If you know someone who could benefit from this message, please share it with them.

To be an entrepreneur you need to know where clients come from.

2019 has been a very good year for my business. Lately, The Weaponry, the advertising and idea agency I started in 2016, has felt like the prettiest girl at the ball. Despite the fact that I am not wearing any makeup and haven’t had my hair permed in months.

Reflecting

As I reflect on this great year, I have been thinking a lot about our clients. Because the key to success as an entrepreneur is your ability to attract, maintain and grow clients. If you are considering starting your own business you need to start thinking more about finding clients than finding Nemo.

Daddy, Where do clients come from?

Clients don’t come from a client factory. You can’t buy them at a store like ClientMart or Clients R’ Us. The don’t grow at a pick-your-own client orchard. And they don’t fall from the sky on clienty days. So where do they come from?

My Client Roster Evaluation

Understanding where clients really come from is critical for aspiring entrepreneurs, startups, or any business who has forgotten how to grow. That’s why I decided to evaluate our client roster to determine where each of our clients actually came from. The following is a list of how we found each of our 19 clients (N-n-n-n-nineteen, nineteen).

How We Met Our Current Clients

  1. I was introduced to the Client by a mutual friend.
  2. The Client is a former co-worker I have stayed in touch with.
  3. The Client is a former Client who I have stayed in touch with.
  4. The Client is a former Client who I have stayed in touch with.
  5. The Client found us through my speaking engagement.
  6. The Client came to us because of one of my co-worker’s relationships.
  7. The Client is an old friend of mine.
  8. The Client is a new friend of mine.
  9. The Client is a former Client who I have stayed in touch with.
  10. The Client is a former Client who I have stayed in touch with.
  11. The Client is a former Client who I have stayed in touch with.
  12. The Client came through a friend’s recommendation.
  13. The Client came through one of our other Client’s Recommendations
  14. The Client is an Old Friend
  15. One of our business partners recommended us to the Client.
  16. A former coworker recommended us to the Client.
  17. The Client is a former Client who I have stayed in touch with.
  18. The Client is a former Client who I have stayed in touch with.
  19. The Client is a New Friend.

IMG_5170
My good friend, former client, current client, and amazing tennis player, Marc-Andre Dubois and I have known each other nearly 20 years. 

Key Takeaway

Clients come through relationships. Maintaining and growing your personal and professional relationships is key to business success. When I first launched my business I quickly realized that much of the hardest work of entrepreneurship, which is developing and maintaining genuine relationships, I had begun decades earlier. If you want to start your own business, side-hustle, or simply help your current business grow, start by focusing on your own relationships. Because that’s where all the best things in business and life begin.

*If you know someone who could benefit from this story, please share it with them. 

Do you know what your bottleneck is?

Just like every party has a pooper, every bottle has a neck. You learn that in Bottle Anatomy 101. But what you might not have known is that every business, machine and human has a bottleneck too. The bottleneck is the singular constraint that limits an organization, object or person from accomplishing more, creating more and earning more.

Lessons of Entrepreneurship

I spend a lot of my time thinking about bottlenecks. It started when I first launched my advertising and idea agency, The Weaponry. As an entrepreneur, you have to spend a lot of time working on your business, not just in your business. By doing so you find that both you and your business have limitations. Unless you are Master P. #NoLimitSoldier

Finding Bottlenecks

A great way to know what areas of your business you should work on is to simply look for the bottlenecks. These are the areas that limit everything else a business can accomplish. They can be processes, equipment, people or money. In some cases your bottleneck could be too many long necks. (You can learn all about that by listening to Garth Brooks music.)

Delivery

The Weaponry’s bottleneck is not how much work we can deliver. Because we are organized in a way that allows us to scale our team when necessary to meet surges in demand. I am confident we have the right kinds of people too. So that is not our current limiter either.

Business Development

Our bottleneck is related to business development. We have discovered our businesses limiter is about awareness that we exist and what we can do for our potential clients. Which is perhaps the most common bottleneck in business. It is why advertising and marketing agencies like us exist in the first place. Alanis Morissette would say this is ironic. Don’t you think?

They Don’t Go Away. They Move.

Because we know awareness is our bottleneck we make it The One Problem To Solve. By increasing our awareness we can increase demand, which increases our business. Once awareness is no longer our limiter, our bottleneck will move somewhere else in the business. It may become our bandwidth, financial resources, location, skill sets, or the types of snacks we have in the break room.

As the business grows and evolves the bottleneck will continue to move. But by paying close attention to the business we will identity the new bottleneck, and the solutions needed to improve our business. Which is like winning at Whac-A-Mole.

Key Takeaway

The single most important thing you can do today is identify your bottleneck. Ask yourself what your greatest limiter is. Then address that limitation. Because if you open that limiter you open all kinds of new possibilities. This is true in business and in our personal lives. So find your bottleneck. Widen it out. And you will find new levels of success.

*If you know someone who could benefit from this story, please share it with them.

Sometimes the most important thing to work hard at is patience.

Hard work is important to almost every variety of success. Unless you aspire to be an outstanding subject in a sleep clinic, you have to put in a lot of effort to achieve your goals. That’s why it is so important to pursuit the things you are most passionate about. It is much easier to put in long days of work when you are genuinely excited about the work and the mission.

However…

While hard work is important, it is not the only contributor to business and personal success. Since I launched my advertising and idea agency, The Weaponry, I have found that the most surprisingly important ingredient to our success has been patience.

Patience

There have been dozens of times over the past 2.5 years when putting in more hard work would have worked against us. That’s because our clients and customers, (and potential clients and customers) have their own timing that has nothing to do with us.

I have had exciting conversations about great opportunities that then took a long time to materialize. I am talking about gestational periods of a year or even 2 years. There are other opportunities that I still expect will materialize 3 years or more after our initial conversations.

That’s a long time to wait for a cake to bake. But there is nothing I, or any of my teammates can do to speed the process along. In fact, calling and asking and pressing the client, or potential client, would only hurt the opportunity.

Key Takeaway

Recognizing when you have done all the hard work you can to generate a new opportunity is an important skill that pays huge dividends over time. Because once you have reached a critical point, less is more. Let the timing that is out of your control take its course. But don’t give up. This is a hard perspective to master. Master it anyway.

*If you have a story to corroborate this need for patience instead of more work, please share.

**Also, this post had nothing to do with people in need of medical care. Thanks anyway spellcheck.

Why it is so positive to focus on the negative.

I am a naturally positive person. I like to start with the positive. I like to end on the positive. And I like to fill the middle with as much positive as I can. Yet, I don’t claim any responsiblity for my positivity. As Lady Gaga once said, Baby, I was born this way.

Team Meetings

On Tuesday mornings I meet with my entire team at The Weaponry, the advertising and idea agency I launched in 2016. I share updates on our clients, people, and growth opportunities. We discuss our long-term vision for the organization and our progress towards that goal. And yes, it is a positive experience.

The Good

This Tuesday I gave an update on our latest developments. The headline was:

In the past 3 months we have added 8 new clients in 5 different states.

I walked through the new additions, gave an overview on what we are doing for each of them, and mentioned the people who had either helped us secure the business, or who were already working on the accounts.

The Bad

After sharing the good news of the week I asked the team to keep looking for the peas under the mattress. I want to make this agency the perfect place to work, and the perfect partner for our clients. The only way you get to that point is by removing the elements that cause discomfort. I want to find the pain points and confusion. I want to know what is causing slowdowns and bottlenecks and head scratching.

Why So Negative?

It is easy to ignore your problems, especially when things are going well. But if we do, we won’t improve our machine. And if we don’t improve our processes, procedures, structure and people, we will never achieve the elusive goal of creating the perfect agency.

The Paradox. (Or is it a Pair of Docks?)

Admittedly, it is a little odd, especially for an optimistic, can-do, positive organization like The Weaponry to focus on the blemishes, weaknesses and flaws. But, Mama, that’s where the fun is.

One of the most enjoyable aspects of growth is eliminating weakness. By shoring up our weakest points the machine gets stronger and stronger. The entire team can feel it when a reoccurring problem goes a way. And when it does, we can then focus on the next issue up. There will always be a next issue up. But just as with technological advances and innovation, as challenges are solved, the new challenges that take their place are smaller and smaller issues.

Key Takeaway

If you really want to be great, don’t just acknowledge or admit your flaws. Seek them out. Root them out. Mark them in highlighter. Then develop a plan to eliminate them.  We use the EOS Rocks system, as outlined in the book Traction by Gino Wickman to take on our issues, gain traction as an organization, and continue on our path of organizational improvement. We are not perfect. But we want to be. And we are committed to getting as close to the dream as we can.

*I’d love to know your thoughts on either of the following questions:

  1. Do you feel that your organization makes a priority of discovering and eliminating your organizational and operational flaws?
  2. Do you try to proactively identify flaws in yourself, your outlook, your processes, your knowledge or your procedures in a quest for self-improvement? Or, do you beat yourself up over your shortcomings?