Yesterday I was in Atlanta on a business trip. I had been there since Thursday. My return flight was scheduled to be the last flight back to Milwaukee on Saturday night. Pre-Covid, when I used to fly with a naked face, I took that 2-hour 10:30 pm flight all the time. Because it allowed me to get a full day of work in before hitting the airport. But yesterday I finished early and was thrilled to be able to try to catch an earlier flight from ATL to MKE.
I got to Hartsfield–Jackson Atlanta International Airport at 3 pm, and went to a Delta kiosk (unpaid endorsement) to try to change flights. Because when I tried to call to change flights the phone system told me there was a 2-hour wait time. Which I thought was phoney baloney. But after just a few taps at the kiosk (tap tap tap in) an option to take an earlier flight at 4:30 pm appeared. However, it also came with a $75 change fee.
I considered the fee for a moment. And I did the following math:
I get home at 6:00 pm CT. Not Midnight.
+ I get to see my kids today.
+ I get to run in the house screaming MAYDAY! MAYDAY! MAYDAY!
+ I get to have dinner with my family.
+ I can go for an evening walk with my wife.
+ I can watch the sunset over the pond in my backyard.
+ I can participate in family game night.
+ I can toss a lacrosse ball with my son Magnus.
+ I can work on some discus technique in the backyard with my daughter Ava.
+ I can look for the new baby geese that just hatched in the nest in our backyard.
+ I can tuck my 3 kids into bed.
+ I can have a glass of red wine with my wife Dawn. (I can, but I won’t because I have the palate of a 6-year old and think alcohol tastes ucky.)
+ I can watch Netflix and chill with my wife Dawn. (Or I can watch a repeat SNL and probably no chill.)
I could do ALL of these things for $75.
In that moment, I had the clarity and insight to realize that there will come a day at the end of my days when I would spend everything I had for that opportunity. I swiped my credit card and quickly snatched up one of the greatest bargains life had ever offered me.
Thank you Delta for getting me home early last night. I did everything on the list. Plus it was 88 degrees in Milwaukee, which is unseasonably awesome in Brew City. Game Night was Klask. Dinner was Culver’s Butter Burgers on our back patio. And I didn’t take a moment for granted.
Time is the most valuable commodity on Earth. Enjoy every moment you get. Steal it if you have to. If you ever find it on sale somewhere, don’t think twice about paying for it. You’ll never regret more time spent on or with your top priorities.
*If you know someone who would benefit from this message, please share it with them.
A year and a half ago I had a very big lunch in a very small town. Johnson Creek, Wisconsin has a population of just 2,738. But Johnson Creek sits halfway between Milwaukee and Madison, Wisconsin. Which is why I met Anne Norman there for lunch at Hiway Harry’s. Conceptually and architecturally, the restaurant lies halfway between a Rain Forest Cafe and a Frank Loyd Wright-inspired supper club. Which is a very unique space to occupy.
Anne Norman had just recently been named Chief Marketing Officer of the University of Wisconsin Credit Union. She arrived at the credit union after crushing it for such great brands as Culver’s restaurants and American Family Insurance. Our mutual friend Sue Northey told us that we needed to meet each other, and helped arrange the Hiway Harry’s adventure.
When we met, Anne was looking for an agency to help her make the UW Credit Union marketing as great as the UWCU member experience. And members looooove the UW Credit Union. I know. I became a member my third day on campus as a student at The University of Wisconsin-Madison.
Anne and I had a great conversation. We found that we were totally aligned on our approach to strategy, creativity and process. We laughed a lot. And we left Hiway Harry’s excited to work together. #suewasright
Making It Happen
My advertising and idea agency, The Weaponry, quickly got to work on repositioning and rebranding the UW Credit Union. Then, on February 14th, 2019 we revealed the new look and the new work at the UWCU’s leadership conference at the beautiful, Frank Loyd Wright designed Monona Terrace Conference Center, in Madison. I wrote about the experience in A fresh new look for one of the most loved brands in Wisconsin.
Exactly 1 year and 1 day later, Anne and our teams were back at the Monona Terrace in Madison for the local Addy Awards. To be clear, I am not an advertising awards person. I prefer to avoid the conflict of interests between creating work to drive results for your clients and creating ads to win awards. I also prefer to avoid dressing up altogether.
But in this case, Anne Norman knew the work we created was really good. Our key performance indicators (KPIs) told us the campaign was working as anticipated for UW Credit Union. So Anne wanted to see how the creative stacked up against other work at the Addy Awards.
We entered a few billboards and a couple of radio spots in the awards show. Soon I was notified that we had won 5 awards. We were also strongly encouraged to attend the show. And to bring Anne Norman, her trusty sidekick Justine Kessler, and their husbands Devlin and Mike. So we did.
We knew which entries had won something. But we didn’t know what they had won. Kind of like when the Dad from A Christmas Story receives his fragile crate. Except when we busted our crate open we didn’t find a leg lamp.
The first entry to win an award was a radio commercial called Cool Mom. It won gold. Which apparently is good. It’s a cute spot that was fun to make. And always fun to hear on the radio.
The winning radio commercial
But wait! There’s more!
We also entered the 3 billboards above with the additional billboard below in an outdoor campaign entry called ‘Hello Milwaukee!’ It won a Judge’s Choice Award. Which meant that one of the 3 judges felt that this was the best thing in the entire show.
Here’s what Judge Carl (no relation to Judge Judy) had to say about our campaign. (My apologies if he is actually Judge Karl.)
I appreciate the fact that The Weaponry and UW Credit Union won these awards. But we didn’t need an awards show to know the work was good. We know that the ads work. They grab attention. They make people giggle. They are remembered. And they have helped the UW Credit Union quickly drive a XX% increase in awareness in Milwaukee. Which nailed our goal. (I put XX because I didn’t ask for permission to share the actual number. But notice that there are 2 Xs and not just one! Go UWCU!)
Roll The Credits!
Thanks to our Weapons Kristyn Lilley who designed the UW Credit Union brand look. And to Kevin Kayse, the writer who helped bring these adds to life. Thanks to Simon Harper for writing a great brief with a British accent. And thanks to Anne Norman for meeting me at Hiway Harry’s. For hiring The Weaponry. And for both demanding and approving great creative work.
Awards are nice. But they should never drive the work. In advertising the only thing that really matters is whether or not the work helps your clients grow. But if the work drives growth, like it has for the UW Credit Union, the awards are a nice cherry on top. Thank you to everyone at UW Credit Union for allowing us to join your team. We look forward to great things ahead!
Last Friday evening the commute from my office to my home was 7 hours-long. Not 7 minutes. 7 hours. While that may not be surprising in cities like Atlanta and Los Angeles, it is outside the normal range most other places.
I left the office at 5pm and didn’t pull into my driveway until just after 11pm. You math wizards are probable thinking, ‘Bro, that is 6 hours!’ (Actually, I hope all of you are thinking that.) But it was 7 hours. Because I crossed a time zone in the middle of the drive.
This reason the commute took 7 hours was not because of construction, an accident, weather or car problems. It was because I drove home from my office in Columbus, Ohio to my home in Milwaukee, Wisconsin.
The Home Office Strategy
When I launched my advertising and idea agency, The Weaponry, I adopted a home office strategy. Which meant that I wanted to have an office every place I’ve had a home. The strategy allows me to regularly travel to the places I feel most at home. It means I can continue to spend time with the close friends I’ve accumulated across the country. It also means that I can hire former teammates again. And become a great local resources for my former clients. (That is if I am not adding them to my team too…) #foreshadowing
The Weaponry C-Bus
The Weaponry has had an office in Columbus since March of 2019. We have a full-time creative team in that office. We are planning on adding more team members in Columbus by the end of the year as we continue to expand our presence in the Buckeye State.
Last week in Columbus I met with people I am recruiting. I met with potential collaborators and potential clients. I introduced a couple of exciting brand-building side projects to my team, in which The Weaponry itself could be developing its own brands. We also edited 7 new videos and commercials for one of our best clients.
As I wrapped up my work day on Friday and prepared to head home to Milwaukee I did 2 things I don’t usually do. First, at 4:30pm ET I called the local Donatos Pizza in Grandview, and ordered 2 large pepperoni pizzas. If you haven’t had a Donatos thin crust pepperoni pizza, with at least 100 slices of pepperoni on each large pizza, you are missing out. It is in an elite class with In-N-Out Burgers and Chick Fil-A nuggets as an elevated version of a classic American staple.
However, the pizzas were not for me. They were for my wife and kids in Milwaukee who needed a Donatos fix. (They also asked for bread from the Beehive Bakery in Powell, and the store-made tortilla chips from the Whole Foods in Dublin, which we have not found at a Whole Foods anywhere else in the country.)
Calling All Callers
The second unusual thing I did was share a message on Instagram requesting people to call me. The message looked somewhat exactly like this:
When I drive alone I love to catch up with people on the phone. This trip turned into a catch-up fest. On my drive I caught up with friends and family in:
New York City
Strengthen Your Bonds Like Barry
Keeping in contact with your people is really important. It’s how you invest in your relationships and continue to grow them. Unfortunately, most people spend very little time calling, texting or meeting up with people they haven’t seen in a long time. Those are exactly the people I love to reach out to most. Because the more recent your social interactions, the stronger your social bonds. (Bonds. Social Bonds.)
The Last Leg of The Journey
As I neared the end of my commute I drove through Milwaukee. It was 11pm CT on a beautiful summer night as I rolled through Brew City. If you’ve never been to Milwaukee, it is as a nice of a place to be during the summer as anywhere in America. I had my window down, my sunroof open (despite the lack of sun) and my music up as I hit my last 15 miles.
It was then that I was greeted by 2 fun surprises in downtown Milwaukee. I saw 2 billboards The Weaponry created for the UW Credit Union. They stood tall and clear and bright against the Milwaukee night. They were created to promote the expansion of the UW Credit Union footprint in Milwaukee.
Billboard Thing #1
Billboard Thing #2
Having these new billboards greet me after 6.5 hours of driving was a treat. Seeing your work in place, grabbing attention and offering a smile is always fun. But at that hour of night, at that point in my drive, they felt like a couple of juicy red cherries on top of a juicy red day.
We only get one shot at life. So be greedy. Design a life that lets you combine all of your favorite things. Find work you enjoy. Spend time with the people you enjoy. Live in and frequently visit the places you enjoy most. Keep your relationships active. And live like you are on one epic roadtrip. Because you are.
I don’t believe in a work-life balance. It implies that our work and our lives are two separate entities. Which they are not. Those hours you spend at work each day comprise a gigantic chunk of your life. If you are not happy at work, you are not only wasting your career, you are wasting your life. Those are just the facts.
The notion of a work-life balance implies a teeter-totter or seesaw life construct. It requires our work to sit on one side of our personal fulcrum, and our lives to sit on the other. The two sides are separate, but equal, and balanced. Other than in fairy tales, outer space, and 1960’s TV programs, you are never going to find the two of equal weight. Which is why I am a registered Work-Life Balance Atheist. (Although I still believe in God, Jesus, and Sampson.)
I believe in work-life integration. We need to construct our lives as a system in which all the parts work together to provide a natural flow. When our personal lives need to step forward and take the lead, they naturally do, even during the work day. And when work needs to be addressed while we are at home or on vacation, we can naturally allow for that to happen.
My perspective could be skewed because I am a business owner, and my life and my work are inextricably linked. But you are no different. And the sooner you and your employer (or employees) accept that, the sooner you can create a happier, more satisfied coexistence of the two.
Work-Life Integration At A Macro Level
This work-life integration is the reason that my family relocated our home base from Atlanta to Milwaukee 2-years ago. For Non-Americans, this is a move of 800 miles, mostly north. And there is a story.
In the summer of 2015 I began serious plans to start my own advertising agency. It was an exciting time in my career, as visions and logistics danced through my head. But at the same time a major storm was brewing in my personal life.
On an ordinary August evening in Wausau, Wisconsin, my Mother-In-Law, Cynthia Zabel, coughed up blood. Fortunately she has more sense than Jim Henson, so she called her doctor and saw him the next day. He ordered an MRI, which revealed a small spot on her lung. He decided to do a biopsy to investigate. The biopsy revealed a benign tumor, that the doctors decided to remove.
My wife, Dawn, decided to fly home to Wausau, from Atlanta, to be with her Mom during her surgery. Everything was calm and routine. Until the doctor emerged from the operating room to talk to Dawn following the operation. He said,
‘Well, that didn’t go as planned. We didn’t see the tumor we were expecting to see. Instead, one of your mother’s lungs was completely encased in a tumor. I only had two options. I could leave everything exactly as it was and we would take our chances. Or I could remove the entire lung. And that is what I did.’
So Dawn’s mom, now 78-years old, had only one lung, and, as the new biopsy would reveal, two forms of non-smoking related lung cancer. She would soon be preparing for aggressive chemotherapy and radiation in order to give her every chance of survival.
Our Tribe quickly rallied around us. Including our close friend and Atlanta neighbor, Dr. Crain Garrot, who is an Oncologist. He became our cancer translator and counselor throughout the process. My uncle, Allan Sprau used his connections to get us an immediate appointment with a specialist at the Mayo Clinic.
However, Cynthia felt she was in good hands with her local doctors. And with good reason. She had battled cancer with the same team before, and won. In fact, in 2015 she was a 14-year breast cancer survivor. And she trusted her doctors to help her navigate through the new and more daunting challenge.
Life Impacting Work
Cynthia’s cancer diagnoses had a major impact on our family’s life plans. Since Dawn and I were going to start our own business, we believed the business could be located anywhere. With the cancer battle ramping up, and my parents reaching retirement age, it was time to make proximity to our parents a priority.
We considered relocating to 4 great cities. Chicago, Milwaukee, Madison and Minneapolis. After visiting each of the cities, and a thorough evaluation (worthy of a separate post), we decided on Milwaukee. This great city on a great lake, put us right between Cynthia in Wausau, Wisconsin, and my parents in Lafayette, Indiana.
One year after Cynthia first coughed up blood, we moved to Milwaukee’s northern suburb of Mequon for the excellent schools and quality of life for our family of 5. We found a nice home on a 1-acre lot, on a pond. The Weaponry, the advertising and idea agency I initially founded in Atlanta, moved headquarters to Milwaukee without missing a beat. And just like that, Atlanta had paid back Milwaukee for taking the Braves in 1966.
Yesterday, April 6, 2019 was a great day. In fact, two great things happened. My mother in-law turned 82 years old and is doing great. But even better, we live close enough that we were able to drive to surprise her at a restaurant in Stevens Point, Wisconsin, enjoy several hours together on her birthday, and then drive home again. It was exactly what we envisioned when we decided to integrate our work and personal needs, and be closer to our parents during this chapter of our lives.
Integrate your career and life plans into one beautiful, fully functioning design. Don’t force the two to fight against each other. And don’t settle for less. We didn’t. As a result, Dawn and I have been able to spend quality time with both of our parents in the last few weeks alone, here in Wisconsin. Which makes me feel like I am winning at life.
If you are having health problems see a doctor right away. Take it from Cynthia Zabel, it could save your life.
*If you know someone who could benefit from this story, please share it with them.
Last summer I got a very interesting call from a friend. She said she was conducting research for the University of Wisconsin Credit Union. And that following the research they would be looking for an agency partner, in Wisconsin, to help rebrand them. She began telling me how the UW Credit Union was a remarkable organization, with great people who delivered an excellent member experience. But I stopped her before she could finish. I said ‘Oh, I know all about the UW Credit Union.’
(To skip the fun back story you can scroll to the bottom, DVR-Style, to see the new work. But you will miss some interesting points and a giggle or two.)
Back In the Day (When I was raised I’m not a kid anymore…)
I am a proud University of Wisconsin Badger. On my 3rd day in Madison, my freshman year in college, I made what I thought would be a quick trip to the UW Credit Union near my dorm. But when I approached the UW Credit Union it seemed that all 43,000 UW students were already in line in front of me. The only other lines I ever saw that long in Madison were outside Camp Randall Stadium on Saturday mornings, and in front of the Kollege Klub on Saturday nights.
I joined what appeared to be the entire student body, and stood in the longest line of my life, holding all of the money I had ever earned. All to open my UW Credit Union checking and savings accounts.I thought this place must be special.
And it was.
You’re So Money, You Don’t Even Know You’re Money!
The UW Credit Union became my primary financial institution, and would be for the next 15 years. My first auto loan was with the UW Credit Union. I borrowed $3000, paid it off in 11 months, and felt like a financial baller. But in 2007 an exciting career opportunities came calling, and it was time for me to fly (…time for me to fly…). So I left America’s Dairy Land, and the domain of the UW Credit Union.
Leaving Wisconsin (The Wander Years)
I moved to Columbus, Ohio, and then on to Atlanta, working my way up to the title of Chief Creative Officer. Then in 2016 I launched my advertising and idea agency, The Weaponry, and moved back to Wisconsin to be closer to family. I had worked with several esteemed financial institutions, including Fifth Third Bank, Wells Fargo, and Huntington Bank along the way. And now I was hoping to put all of my financial experience to use with UW Credit Union.
My friend Sue Northey introduced me to UW Credit Union’s Chief Marketing Officer, Anne Norman via email. We decided to meet for lunch. But I was in Milwaukee, and Anne was in Madison.So we met in Johnson Creek, an Outlet Malltropolis located directly between Wisconsin’s two largest cities.
Anne and I met for lunch at Hi-Way Harry’s, which for the unfamiliar, is the Rainforest Cafe of Johnson Creek.We had instant rapport. Although I think Anne has instant rapport with everyone. We quickly realized we shared the same vision for how great the UW Credit Union brand could be. We began talking next steps. Which are always my favorite steps.
We put together a thorough proposal that was quickly approved. And we started to roll. We were about to strip the branding down to the studs, and reconsider everything. The logo, tagline, colors and personality would all be re-examined. When we were done we would create a look, language and personality that matched how great the UW Credit Union membership experience really was. Then we would create a fully integrated marketing campaign to bring the brand to life.
Assembling The Team.
My fellow Weapons, Simon ‘Sharper’ Harper, Kristyn’ K-Lil’ Lilley, Kevin ‘Lower’ Kayse and I met with the UW Credit Union’s marketing team, including Anne ’40-Under-40′ Norman, Justine ‘Happy Tears’ Kessler, April ‘Spring’ Laabs, Jocelyn ‘Let’s Ride’ Vande Velde, Becky ‘Shock Value’ Hubing, Jill ‘Rickert’ Rickert, Jill ‘Addy’ Addy, Andy ‘Hugs’ Schubert and Melissa ‘Everything Bagel’ Stapleton (because she does everything, not because she likes everything bagels).
We started by digesting all that had been gathered about the UW Credit Union. The research revealed some really important findings, including:
UW Credit Union is a very special place.
UW Credit Union members love their experience.
UW Credit Union invests time and energy in our members well before a bank would find any financial value in them.
UW Credit Union really cares about the communities it serves.
There was a common misperception that UW Credit Union was a starter bank. (Gasp!) Which is totes not true. But the strong and valuable association with the University of Wisconsin made people think it was a financial institution for college kids and recent graduates. They didn’t realize that UW Credit Union was an excellent financial institution for all ages and stages.
It was time to set the record straight.
We explored a wide range of taglines to summarize how we support our members from their teenage years through retirement. Life changes bring on different needs and opportunities. And at the UW Credit Union we want to help you no matter where you are on your financial journey.
The new tagline:
UW Credit Union. Here for every you.
We are Here, whenever you need us. Which talks to UW Credit Union’s customer service that made them Forbes #1 rated credit union in the state. We are also Here in Wisconsin, just like our members. It explains why we care about your community, your neighborhoods, and your causes. Because they are ours too. We love the emphasis on You, the member. Because as a credit union, we only exist to serve you and your needs. Every symbolizes our flexibility and ability to adapt as your needs change.
We wanted a logo that was cleaner, simpler and easier to use. We wanted a contemporary look. And we wanted to it give us an identity that was distinct from other UW-related organizations, including UW-Health and The UW System itself.
New UW Credit Union Logo
The logo highlights the first priority of the organization: you. By highlighting the U in the name in our flagship color, and making it of equal weight and importance to the name of our institution, we also convey our sense of responsibility to those we serve: You, our members. We also opted for a lower case ‘u’ because it felt more approachable, which is a distinguishing factor of the UW Credit Union. Also, we have taken the liberty to use ‘U’ and ‘You’ interchangeably. #creativelicence
With the new logo, tagline and brand standards in place, we began putting the new brand look to good use. We started creating all manner of new materials in a fully integrated program
First out of the gate are these NewBillboards.
There are also new print ads.
Here’s a radio script currently on air. I would attach the audio file, but I would have to upgrade my account to do that. And it’s too late at night to take on such monumental tasks.
At The UW Credit Union, we like to say we knew you way back when. When your only mode of transportation was the heel-toe express. When the only wheels you owned were connected to a pedal. We knew you when the only home you had ever considered buying was on a monopoly board. When your financial future was defined by the next pay check.We knew you when your family was still supporting you. It was then, when you greatest asset was your work ethic and a dream, that we first invested in you.The UW Credit Union. Here For Every You.
Credit Card Design
We then helped redesign the new UW Credit Cards. We turned the design on its head. Literally. Instead of the traditional horizontal design, we designed this card for the chip reader era, with a vertical orientation. To keep the design clean and simple we moved all the hard-working elements, including card holder name, number, contact info and legalese to the back of the card.
The new brand will also impact UW Credit Union branch design, television commercials, sponsorships, debit cards and more. But the member experience will remain as good as advertised. Because people love the UW Credit Union experience. And we have certainly loved working with this great brand and the great team behind it. We look forward to all there is to come.
On the eve of my 40th birthday I sketched out a vision for the rest of my life. I wrote in great detail about what I felt was my personal legend. By starting with the end in mind, I was able to determine the actions I needed to start making in order to accomplish all of my personal and professional goals.
It was a transformational evening. In the last hours of my 39th year I determined the best way to grab control of my life, and design it exactly the way I imagined, was to start my own business.
I became totally focused on bringing my design vision to life. I put my plans into motion. Two years later, I launched my own advertising and idea agency in Atlanta. I named it The Weaponry. And I have been living into the vision ever since.
One Life. One Wife.
My wife, Dawn, gets co-creator credit on my life design. Like Al Jarreau said, we’re in this love together. Because a good marriage is like a 3-legged race, my life plan had to accommodate Dawn’s, and vice versa. We also had to consider our 3 children as part of the design. While we liked Atlanta, it didn’t quite fit all of our design requirements for our perfect long-term home base. So we had to plan our next move.
We didn’t mind moving our children while they were young. But we wanted to stop moving by the time our oldest child, Ava, reached middle school. We wanted to be closer to our families. And as a couple who grew up in Wisconsin and Vermont, we wanted winter. So we began looking for a northern headquarters for our family and bouncing baby business.
The City Search
We began looking for our 13-year home. A 13-year home would mean none of our children would have to move again before they graduated from high school. We drew a circle of acceptability around an area that included Chicago, Milwaukee, Madison and Minneapolis. All of these cities are in the Central Time Zone, which we felt was the best time zone for a well designed life, and maximum business flexibility. These cities also put us within a comfortable driving radius of our parents. And we like our parents.
In the Goldilocks And The 3 Bears analysis of these cities, we decided that Chicago didn’t offer the best quality of life (cost of living and the commute were Boos). Madison was too small for the business I wanted to build. And Minneapolis needed another ad agency like an NBA player needs another tattoo.
The Brew City Sweet Spot
After much deliberation, we chose Milwaukee as our 13-year home. It put us within a 3.5 hour drive of both of our parents. I have a substantial network in Milwaukee, that includes former clients and co-workers from my time at Cramer Krasselt. Dawn and I both graduated from the University of Wisconsin, and Milwaukee is ground zero for Badger alumni. The city offers a great quality of life. The suburban schools are excellent. Plus, it offers easy access to Madison and Chicago, both just 90 minutes away.
But I’m A Rolling Stone…
While I wanted to provide my wife and children with long-term stability, deep down, and maybe not that deep, I like moving. By the summer of 2016 I had lived in 9 different cities. I wasn’t sure I could commit to one place for 13 years. So I built a solution into the master design.
The Home Office Strategy
As part of my life design, I developed The Weaponry’s Home Office strategy. Which is my strategic plan to have an office for The Weaponry every place I’ve had a home. This strategy would provide regular travel and consistent interaction with the friends, co-workers and clients I have made along the way. It would also make me feel like I am part of several communities, so I don’t have to choose just one.
The cities on The Weaponry Home Office Strategy list include Milwaukee, Columbus and Atlanta. Because I grew up in New England I also want an office in either Burlington or Boston. Both of which are wicked good options.
Laying The Groundwork
When I began looking at potential employees and freelancers to join The Weaponry, I was biased towards people based in the cities listed above. So I began forming little clusters of resources in the Home Office Cities to help me live into the dream. In the fall of 2017 we signed a lease on 1000 square feet of space overlooking the Milwaukee River in, you guessed it, Milwaukee.
Today, I am really excited about the next step we are taking to bring the Home Office Strategy to life. We have been putting a lot of time and effort into the next phase, which may mean a new office in a new city. So tune in next week, when I share the unfolding news of our HQ2. I can’t wait to tell you all about it!
If you want to live your ideal life you have to write down a vision of what you want your life to look like. You have to map out the steps to get you to your ideal design. Then you have to take deliberate actions to make it all come true. It’s an amazingly rewarding and fulfilling adventure. I’m typing proof.
*If you want to follow along to see what happens next, consider subscribing to get each post via email.
I love all of my clients. But I really, really love working with clients who provide an outstanding product or service, but whose marketing lags significantly behind the rest of the operation. This happens a lot. Because organizations often focus so much on crafting their product or service that they neglect to think about how they should package and promote it. Which means the story is already there. Someone just needs to tell it.
In 2017 my friend Mike Bortolotti, the VP of Sales and Marketing at Juiced! Cold Pressed Juicery, called me with exactly the kind of opportunity I love most. Juiced! had been generating a lot of buzz, and he knew it was time for their marketing to level up.
The reason cold-pressing is important is it allows you to avoid heat pasteurizing the juice, which destroys the great nutrition in the drink. And that nutrition is why you drink juice in the first place. #amIright
Mike, or Borto as I have known him for the last 22 years, first learned about Juiced! when he was working for the Milwaukee Bucks. The players on the team loved Juiced!. In fact, they loved Juiced! so much that management sent Borto to see if he could strike a deal with Juiced! to help lower their weekly juice costs by a few bucks (see what I did there?).
Juiced You and I
Borto loved what he found when he visited this scrappy little juicery, created by Jason ‘The Juice Guru’ Lannoch. After years in Manhattan, Jason left a great job to follow his passion for juicing and moved to Milwaukee. Jason quickly became the Rumplestiltskin of fruits and vegetables, blending them into solid gold flavors that people visiting his juice cart loved. His healthy concoctions soon developed a cult following among the heath conscious in Milwaukee. A city which was already famous for pumping out delicious beverages brands, including Miller, Pabst, Blatz, Shlitz and Milk.
Borto took a liking to this little engine that juiced, and soon opened up other doors for Juiced! by introducing them to the Milwaukee Brewers and Green Bay Packers (because Borto knows everyone).
Then he helped expand the brand’s distribution by introducing Juiced! to his friend Ted Balistreri, owner of Milwaukee’s premier grocery store brand, Sendik’s. Ted’s team loved the product and began selling it immediately. (Ted is also a former University of Wisconsin track and field athlete, like me. Go Badgers!)
Invested In The Future
But Borto wasn’t done there. He introduced Juiced! to potential investors, including rock star businessman, Ken Muth, who fell in love at first sip. When Ken bought into the biz, Borto did too. And in 2017 Mike left the Bucks to join the leadership team at Juiced! to sling cold-pressed juice full-time.
The team’s goal was to spread Juiced! to every thirsty, health-minded soul in the Juice-nited States of America. Ken helped introduce scalability to the operation. And Borto quickly helped expand the brand’s distribution to Kroger-owned Roundy’s Metro Market, and Pick N’ Save stores. As well as Piggly Wiggly, Woodman’s and Outpost Natural Food Stores.
In The Market For Better Marketing
The next dot Mike connected was to my advertising and idea agency, The Weaponry. In 2018 Juiced! became an official client and we began examining every aspect of their marketing. We started at the beginning with repositioning work, clearly identifying core audience segments, auditing the competitive set and determining the white space in the category.
Speaking of white space, we noticed that in their category, a space known for being clean and natural, there were no clean, white brand looks. So our team collaborated with renowned artist Reginald Baylor on package design, and developed a simple, clean white look that features Baylor’s artwork on each bottle.
The simple shelf set really stands out at retail. Local traffic reports and Google Maps suggest that the new packaging is causing backups in the juice aisle. #SorryNotSorry
As of the new year, the new and improved Juiced! brand look is everywhere. The new bottle design is on shelves. The new website we designed and developed is now live at ColdPressedJuiced.com. The site features all-new photography, designs and writing, which our team at The Weaponry led.
The Juiced! trucks now feature the new brand look. We have also helped create a Carmen Miranda-hat worth of other Juiced! marketing and sales materials, which will help the team expand distribution across the continent, like a cold-pressed juice-nami.
We love helping clients like Juiced! live up to their potential. And we’re thrilled to see their brand, sales and distribution grow. I encourage you to check out ColdPressedJuiced.com, where you can order all 9 flavors, and the 1, 3, 5 and 7-day cleanses, depending on just how much cleansing your system needs.
Look for the new bottles at your favorite grocery store, convenient store or cafe. If you don’t find them, demand Juice-tice! Tell your local establishment that you want some Juiced! the next time you come in.
A Free Bottle!
And if you stop by The Weaponry this Friday (1/11/2019 AD), we will be offering free bottles of Juiced! to anyone who drops by between noon and 5pm. How is that for a healthy Happy Hour?!? We are at 1661 N. Water St. #206 in Milwaukee. We hope to see you Friday afternoon!
Here are a few truck designs that didn’t get chosen:
Welcome to the third post in my Finding Office Space series. This is a trilogy, like Rocky (which actually has seven chapters, but who’s counting?). In Looking for office space: A startup story. we began our quest for a great new office. In Looking for Office Space: The Messy Middle, we shared the middle of the journey, including an overview of all of the spaces we looked at. In this post we will decide which office we want, sign a lease, and defeat Mr. T (Clubber Lang). Then Eye of The Tiger willplay, the credits will roll, and I’ll share some pics from the new space.
My advertising and idea agency, The Weaponry, first opened for business in 2016. Technology, including Slack, Google’s G-Suite, Dropbox, Asana and Zoom connected and enabled our team immediately. So we didn’t need a dedicated office. But I highly value culture and a team atmosphere. So we began searching for a new office space in July. We knew our first office should be in Milwaukee. But our rate of growth makes it difficult to know just how much space we will need a year from now.
Looking for an office is a little like looking for a date. Here is a list of the criteria we included in our E-Harmony profile:
1000 square feet. This provides enough room for our current team, and room for us to get really cozy as we grow.
A 1-year lease. From year one to year two we will have doubled our business. We would like to maintain that trend. But we are not willing to bet the business on it. So we will not bite off more than we can lease.
Downtown location. We want the energy of the city, sure. But we also want to make the commute reasonable for everyone. And all roads lead to downtown.
Northern Downtown location (The North End). This wasn’t a mandate. But it was more than a tie-breaker. I live north of Milwaukee in the suburb of Mequon. Having moved to Milwaukee from Atlanta a year ago, I am eager to minimize my commute as much as possible.
A separate conference room. Our team needs to gather, get loud and have fun client meetings without disturbing the rest of the staff. So a fully open concept wouldn’t work.
A separate private office. We wanted to have a private office that anyone could use to have more privacy when needed.
Windows. I love the energy that comes with natural light. So we wanted significant windows that let in a lot of sunshine.
Inexpensive parking. Downtown parking isn’t fun or easy. But it is a necessity. So we wanted parking close by at the best rate available.
Move-in ready condition: We didn’t want to have to build or move any walls. That would eat up time and money, and call for a longer lease term.
A good feel. If you’ve ever shopped for apartments or homes you know that some places just feel right for you. The same thing holds true for office space. And underwear.
After looking at eight properties we narrowed the field to a final four for an RFP process. Easy Breezy,which I will now call 1661 North Water Street, was our Goldilocks. It met all of the criteria listed above. And the porridge temperature was just right.
Legal Mumbo Jumbo
The first step towards securing our new space was a credit check. Which felt kind of like getting tested to make sure we didn’t have any diseases. Which, of course, we don’t. Then the property owners sent a 19-page lease agreement, which is like a pre-nup. I say this because it was the highly unromantic part of what had been a romantic experience. But in the lease application phase you go from dreaming about the space to distrustful statements and lawyery clauses that add a little bitter to the glitter.
The lease agreement failed to mention a couple of important clauses from the original proposal. Like the month of rent abatement that the property owners offered (a free month of rent). It also had some wonky wording around the insurance we were required to carry. Our insurance provider and I were both scratching our heads over the language, which I now believe was just a cut-and-paste error from the landlord.
Please allow myself to introduce myself…
I had to co-sign for the lease as Adam Albrecht, the human. So if Adam Albrecht, the Founder of The Weaponry can’t pay the lease, Adam Albrecht, the regular guy has to pick up the bill. I found this to be an odd part of the process. But as Bob Bradley, my business finance advisor, and the retired CFO of Cramer Krasselt told me, bankers and landlords still ask businesses that have been around for 100 years to have someone co-sign. Those experienced businesses have a track record that allows them to reject such requests. The Weaponry, with no rental history, and little credit history, hasn’t yet earned that luxury.
Trying to finalize.
I signed all of the paperwork, printed out my proof of insurance, wrote out a business check for the deposit. Then I told Mitch, my broker, I was ready to stop by the property owner’s office to drop everything off and pick up the keys. He called to warn them I was coming the next afternoon. But when I arrived no one there could help me (despite the fact that there were 50 people in the office).
The receptionist was new. The person she tried to page couldn’t be found. And I had to run to a CEO roundtable meeting.
When I came back that afternoon they restored my confidence in the organization. A seasoned receptionist was at the desk. She summoned Daniel immediately, He greeted me at the front desk to take the paperwork and deposit check.
Then came the moment I had been waiting for. They keys. If you’ve ever bought a car, house or sturdy pair of handcuffs, you know how great it feels to get handed those keys. It signifies that all of the paper road blocks have finally been cleared.
But this was slightly different. Because when Daniel pulled the keys out of the cabinet to hand them to me there weren’t just one or two keys. There were 13. I had a whole mitt full of keys. I was like Edward Keys-hands. Or Schneider from One Day At A Time. It was a pretty exciting moment.
The Opening Ceremony
I left Daniel and strutted across the parking lot to my new office building. I got on the elevator and rode to the second floor. I got off and walked about 50 feet down the hallway to Suite #206. Then I fumbled though the keys to find one that opened the door to the office. My FIRST office, for the very first time!
The first key I picked worked. I opened the door and walked in.
I was present in that moment. I drank it all in. I was by myself, which was nice. Because it gave me a moment to reflect on my very personal journey.
Of course there are several other people who I wish could have been there to share that moment with me too. I’ll mention them in another post. But for now, I am thankful to be starting what promises to be an even bigger, better chapter in The Weaponry’s story.
Our official lease started November 1st. We have a bit of furniture moved in. Which I will write about soon. I’ve provided a few pics of the new space below. So, please take a self-scrolling tour.
Thanks for following our story. If you would like to know what happens next, consider subscribing to this blog. And please stop when you are in the neighborhood. Or, if you are really fun, smart, creative and adventurous, consider joining our team.
Welcome to the second post in my Finding Office Space series. This a trilogy like The Godfather. Only nobody dies (I hope). In Looking for office space: A startup story.,we began our quest for a great new office. In the post you’re reading now I will share the middle of the journey, and reveal a plot twist, (oh yes there is a plot twist!). In the next post we will finally be in our space, cracking open some cold chocolate milks, shooting Nerf hoops and talking about how the people down on the street below look like ants, only to realize they are actually huge ants that look like people.
My advertising and idea agency, The Weaponry, first came to life in 2016. We opened for business with five former clients who wanted us to help them make some marketing magic. We started by using modern technology to form a modern team that didn’t need to be in one space to deliver really modern thinking.
That approach has worked extremely well. Our regular team consists of great talent in Wisconsin, Ohio, Georgia and Florida. And business is booming! Over the past 18 months we have worked with more than twenty brands in the US and Canada.
Despite the fact that platforms like Slack, Google’s G-Suite, Dropbox, Asana and Zoom made us feel like we were all under one roof, collaborating seamlessly, we decided it was time for our first office, in Milwaukee. But our rate of growth makes it dificult to know just how big of an office we will need 2 or 3 years from now.
This summer we looked at eight different buildings. Here is a brief overview of what we saw.
The Sublease Special
The first space we looked at because a friend of mine knew we were looking for space and invited me to stop by to see his office opportunities. He ran a business that had both additional unused offices within their core space, and some turnkey office suites and conference rooms that they rent out. Both were interesting options, and I could see either working out. But it also felt a little like moving back in with my parents. I love my parents. But I wanted to see what else was out there.
The Appealing Amenity Space.
The second space we looked at was in a beautiful converted former Milwaukee brewery. Again, the owner is a friend and he told me he had some space that might work for us. The building was very cool, and well located. There were lots of extras: A gym, a pool, a common kitchen, available meeting spaces, lots of available huddle spaces throughout the building and a 24-hour concierge desk just steps away from what would be our suite. The space itself had a conference room, but no other private office. So we kept looking.
Then I called some brokers so I could see spaces that weren’t owned by my friends. That’s when I found Mitch. Mitch is an eager and very professional recent college graduate of my alma mater, The University of Wisconsin-Madison. Mitch found a whole mess of options that gave me a great range to compare and contrast.
What we saw with Mitch:
The Big River Front Space
This cool move-in-ready space right on the Milwaukee River featured a high-visibility storefront that opened to a main intersection of the elevated skywalk system downtown Milwaukee. Also in the building was a major concert venue and a great steakhouse. It was close to the downtown mall too. At 1800 square feet it was bigger than we needed. However, the management was willing to offer flexible terms to make it work. This was interesting.
The next space we saw was in a well-known high-rise building downtown. It had a beautiful view of Lake Michigan. It was right at 1000 square feet, which is what I felt was right for us now. But the price per square foot felt more like Madison Avenue. So I immediately removed it from consideration.
The Makeover Beauty
Next we saw a really interesting option. It was an older building that had gone to The Makeover Center For Formerly Beautiful Buildings. And it came back looking dreamy. Clearly the new owner knew how to spend money well to upgrade a building. It had a very cool tenant lounge on the first floor that felt like an ad agency space. There were large presentation rooms available to us. There was a gym, pool and racquetball courts in the building. The space itself was just what we needed. 1000 square feet, with 3 office spaces/conference rooms already built. Plus good common space to boot (although I don’t really know what ‘to boot’ means). This was a real option.
The Custom Classic
Then we saw another swanky space on the Milwaukee River, across from The Big River Front Space. The management team was really great. They took me on a thorough tour and made me feel like they were on top of their game. This would have been a great building. But the two spaces they had that were 1000 square feet would both need to be gutted and built to suit us. That would likely require a longer lease term. But I was intrigued.
The Didn’t Love Shack
Then came a small, old building that Mitch threw in the mix so we could compare a cheaper option. But the building felt old and odd. The two spaces we saw in it both felt like they were in an old house. Thanks but no thanks. We moved on.
The final space we saw was the one that Mitch seemed most excited to show me. It was at the far northern end of Water Street, the North-South spine of Milwaukee, along the Milwaukee River. The building was simpler than all the others. It was a converted Mill building of some sort. There were no crazy amenities. No tenant lounge. No gym. No common space. But the office space itself was great. It was just under our ideal size at 920 square feet. It had a bit of common space and two large private offices with large windows facing the Milwaukee River. It also had a separate conference room. It felt really good. Plus the rep from the space said that they were happy to offer 1-year leases. This was a great end to the office space tour.
The Narrowing Process.
In addition to looking at spaces, I conferred with you, my friends, family and blog readers. I asked you what you felt was important. Four key pieces of advice came through loud and clear from people who had been through this process before.
The best reason to have an office is to help build your company culture.
You don’t need any bells and whistles in the beginning.
Be conservative in the size (and cost) of your office. Go small (or stay home) and find something that works for the near term.
Look for a short lease term our sublease. If you can do one year, do one year. Learn what you ultimately want during that time and don’t get locked into something longer. As a startup you just don’t know what the future holds yet. Unless you are a startup fortune teller.
All of this was great advice. It was helpful to get the experienced perspective of my former co-workers Jeff Hilimire and Raj Choudhury from Engauge. They have both started, lead, and found office space for multiple businesses in various stages of growth.
I also pow wowed with Bob Bradley, another former coworker and the former CFO of Cramer Krasselt. Bob has been an amazing source of wisdom and sage advice throughout this process. He also found multiple ways for me to save money. It’s what CFOs do.
We decided to include 4 buildings in our RFP:
The Big River Front Space
The Makeover Beauty
The Custom Classic
The Big River Front Space came back with a very reasonable and flexible option that let us pay a little more each month to slide our heavier payments to the future allowing us to financially grow into the space. But ultimately it was just a bigger financial obligation than we thought we should commit to right now.
The Makeover Beauty offered us the 1-year option we really wanted. But the price per square foot and the price for parking spaces was the highest of the Final Four. This was too bad, because I really liked the building and the people we worked with at the property.
We knew The Custom Classic was a long shot, but we wanted to know what a build-out would look like. As expected, it looked like a long-term commitment. We felt we would likely need a lot more space in the next three years.
Easy Breezywas our Goldilocks. Management offered us exactly what we were looking for. They proposed a 1-year term at a good price per square foot. The parking spaces were the cheapest of any we saw. And because the space had what we were looking for we didn’t need them to build or change anything. We would be an easy tenant for them. They would be an easy Landlord for us. Easy like Sunday morning.
So we began negotiating some smaller details with Easy Breezy. They were reasonable and I liked how this was going. We had found our space. Or had we…
Just as I was preparing to break out some candy cigars and enjoy the birth of our new office space, I got a late night email from The Makeover Beauty. The message said that they really wanted us as tenants, and they asked if there was anything they could do to get the deal done.
So I called them. I laid it all out. I told them about the square foot rate we would require, the price for parking spaces, the term length. The extras that Easy Breezy down the streetzy was willing to offer. They asked for 24 hours to respond. I said, ‘Yeah, like, totally, for sure.”
The next afternoon I heard back from them. They couldn’t match Easy Breezy. I was actually happy about this. I would have thought less of them had they started with such a high rate when they actually could have lived with the lowest rate of anyone. But I appreciated their eagerness. They will be on the list the next time we look for space.
Where we stand now.
After the brief pause in the process, we told Easy Breezy they were the date we wanted to dance with. They sent a form for us to fill out so they could do some credit checking. That checked out (obviously, cause we are totally credit-worthy). Now, today, I have the 19-page lease agreement in hand. So what happens next? You’ll have to wait for the 3rd installment of the trilogy to find out. Thanks for following our adventure!