Category: career advice

The most important work you do is invisible.

We often think of work as visible. Showy. Demonstrable. That used to be the case. For most of history, until the latter half of the 1900s, most work was easy to see. It was blue-collar and physical. And it drove a lot of sales of Bengay.

But today, machines do much of the physical work. This means that much of the important work you do is not seen. Because it happens in your head.

Today nearly 40% of jobs are classified as managers, officials or professionals. Roughly the same percentage are service jobs. While I am no mathemetician, I think that means that 80% of jobs require you to think. Like Aretha Franklin said. Because today, most work is mental.  

It is easy to tell when a manual laborer is not laboring. The person on the construction crew leaning on the shovel is both conspicuous and maddening. But when your work is not easily visible, you must bring your own mental discipline to stay on task. Focus is the key to mental productivity. Thinking work requires you to defend your focused time to get the thinking things done.

Focus is critical to strategizing and organizing in your head. Focus is needed to then translate those ideas to your coworkers, customers and partners for alignment and execution. Real focus. Not just focus pocus. 

The work performed by your mental machinery is the most valuable type of work there is today. The better you are at this work the more valuable you are to your team, and the more value you create for others.

Key Takeaway

Get good at your own inner workings. Master the work that no one else can see. Create structure and space to think and strategize. Organize the world in your head so you can organize the organization in the real world. This means both finding the quiet to do the work, and the discipline to be diligent about the work you must do to make a difference.

*If you know someone who could benefit from this message, please share it with them.

+For more of the best life lessons I have learned check out my book, What Does Your Fortune Cookie Say? from Ripples Media.

Why it’s important to know what you would do with more downtime.

Are you busier than ever, or not busy enough? A tight labor market, high demand for your work, and a strong push for an efficient workplace will keep you running from the time you clock in until you clock out, and Fred Flinstone down your dinosaur each day.

However, in an economic slowdown, there is a good chance you will not find yourself so busy. In fact, you may already have more time on your hands than you ever wanted. Or ever needed. Which sounds like the lyrics to a Depeche Mode song.

It is valuable to think about what you would do to improve your job, business or career if you suddenly found yourself with more free time on your hands. (Or wherever you carry your free time.)

Many of us have forgotten what a slow work week is like because we have been juggling all day every day for years. But a slowdown and even a layoff can be a gift if you are prepared to use your time wisely.

During slowdowns, you can:

  • Learn new skills
  • Read and catch up with the industry
  • Develop or maintain relationships
  • Improve your processes
  • Amplify your business development efforts
  • Enjoy a little rest
  • Alter the trajectory of your career
  • Get involved with industry associations
  • Start a new business
  • Volunteer your time and expertise
  • Make the moment last and feel groovy
  • Realize you move too fast, you’ve got to make the morning last. So kick down the cobblestones,
    look for fun and feel groovy.

Key Takeaway

Prepare a list of things you want to do when the next slowdown occurs. Whether that is a slow day, a slow week, a slow month, or a layoff. The plan means you will make the most of your time. The slowdown becomes an opportunity to accomplish things in your plan. Remember, time is your most valuable commodity. Use it. Don’t waste it.

*If you know someone who could benefit from this message, please share it with them.

+For more of the best life lessons I have learned check out my book, What Does Your Fortune Cookie Say? from Ripples Media.

If you are struggling to find your next great job, create it yourself.

In 2014 I moved to Atlanta. The amazing advertising agency I worked for had been acquired by a public holding company a year earlier and the new company wanted me at the Atlanta headquarters. I had been banana-splitting my time between Atlanta and Columbus for 3 years at that point. And I was happy to finally move to the ATL full-time. But I could tell the new holding company was going to make things very different. And I expected a plot twist. And I wanted to write the script for that twist myself.

Shortly after moving to Atlanta, I began looking beyond the horizon to plan for the next step in my career. I was looking for the next great ad agency to join within a circle of acceptability near my nearly retired parents and my mother-in-law (who was not actually a lawyer). After living in 3 states in 8 years I was making plans to set the circus down someplace where my 3 children could enjoy middle school and high school in one town.

I had conversations and meals with many different agencies. But like those guys combing the dessert in Spaceballs, I didn’t find what I was looking for. Not to say there were not a lot of great people and great agencies. But I could afford to be choosey. I had a new job. And a jar of Jif.

The conclusion I came to was that the business I was looking for in the place I wanted to live, with the culture I wanted, with the compensation I expected, did not exist. So I decided that I would create my own business. Within a year I had a full-fledged passion project on my hands. I spent my nights planning and building what would become The Weaponry. And it checked all my boxes. Because I designed it specifically so that it would.

Creating your own business means that you get to create your own dream scenario. Like Wayne and Garth. You get to decide what you do every day. You get to decide where you live, what the culture is like, and who you work with. Better yet, you never have to apply for a job, wait for a gatekeeper to reply to you, or wonder why some other employer didn’t like you more. Which is pretty fricken great.

Key Takeaway

If you are not finding the place you want to work, consider creating that place yourself. Don’t wait for someone who doesn’t know you or recognize your full potential to get back to you. Don’t let other people close doors on you. Take control of your future. And your income. And your happiness. It’s easier than you think. I started the advertising and ideas agency The Weaponry 7 years ago. Along with asking my wife Dawn to marry me, it was one of the 2 best decisions of my life. If you have questions about how I did it, email me at adam@theweaponry.com. Or reach out to me on the socials. I’m typically @adamalbrecht. If you know someone who really should start their own business please share this with them too.

+For more of the best life lessons I have learned check out my book, What Does Your Fortune Cookie Say? from Ripples Media.

Why your experience is worthless until you do this important activity.

There is tremendous value in experience. People with a great deal of experience are typically paid more and command greater respect and authority. I expect that’s why Jimi Hendrix kept asking about it.

But the true value of experience does not come from the experience itself. After all, Elizabeth Taylor had a great deal of marriage experience thanks to her 8 trips down the aisle. And Nick Cannon has a great deal of parenting experience thanks to the 11 kids he’s sired with 6 different women. But few of us would turn to either of them for quality advice on marriage or parenting.

The true value comes not from the experience itself, but from the time we spend reflecting on the experience. It comes from the evaluation of what did and didn’t work. It comes from considering the constants, the variables, and through reflection, the results. (Although I have also found True Value in those cute neighborhood hardware stores.)

It’s your reflection that creates learning and understanding. That’s when the value is gained. You don’t need to have a good experience to learn and grow. In fact, you will often learn more from a bad experience. Because it is the evaluation process that alchemizes both good and bad experiences into valuable experiences. Which means the only experience your won’t profit from is the one you don’t examine.

My friend Anne Norman once called me a master of self-reflection. I was surprised to hear her evaluation. Although, once I reflected on her comment I recognized that I do indeed make self-reflection a priority. It is the engine that drives my self-improvement journey. It is my greatest entrepreneurial asset. It inspires my writing. And it helps me recognize when I have a bat in the cave.

Key Takeaway

Experience is not inherently valuable. Your evaluation of the experience creates the long-lasting value. Take time to reflect on your experiences to understand why you got the results you did. Repeat the actions and behaviors that contributed to good outcomes. Eliminate those that contributed to bad outcomes. That’s how you convert experience into wisdom. And applied wisdom creates the greatest value of all.

If you know someone who could benefit from this message, please share it with them.

+For more of the best life lessons I have learned check out my book, What Does Your Fortune Cookie Say? from Ripples Media.

Goal setting allows you to make these 2 valuable evaluations.

Careers are journeys. They have a starting point, a middle, and an end. Which direction you travel, and how far you go are up to you. But setting your career goals is important because it tells you how quickly you need to paddle and which turns to make.

But if you’ve never been in a canoe, think of your career like an airplane flight. That flight starts with an origination and a destination. The interesting thing about commercial flights is that they are off-course for 95% of the flight. This is because of the air highways that pilots follow, weather, traffic, the fact that the runways are not lined up like Evil Knievel ramps, and occasionally because the pilot didn’t ask for directions and took a wrong turn at Albuquerque.

But knowing where you want to end up paints a vision of your ideal carer path and allows for a constant set of adjustments that allow you to reach your destination. And with that in place, you can use it to make the following 2 valuable career decisions.

1. Opportunity Evaluation

Opportunities of all shapes and sizes will come your way. You need to decide which ones are right for you. But how do you know? The career goals tell you if the next opportunity is aligned or misaligned with your goals. It is like choosing rocks to step on as you try to cross a stream.* Does the rock opportunity take you in the right direction? Your path doesn’t need to be a straight line. It just needs to add to your skills, knowledge or experience in a way that will serve you on your journey to your goal. (*If you are not hunting ghosts it’s okay to cross streams.)

2. Pace Evaluation

Your career won’t last forever. This is true of your work career, athletic career, music career or whatever other career you may have in high school, college, or after graduation. Although if you are sentenced to life in prison, that career will last as long as you do.

Because you have a finite amount of time to reach your goals, you need to keep yourself moving and progressing at a minimum pace. Unless you are a monk you can’t sit in any one position too long, or you won’t be able to make it to your goal before the career buzzer sounds.

Size Matters

Don’t set your goals too small or you won’t challenge yourself enough. Don’t let anyone tell you not to set your goals too big. Because big goals help you grow. And even if you don’t reach them, they will push you to go as far as you can. Which is the goal of an aggressive goal. Which is totally meta.

Key Takeaway

Establish your goals. They will keep you moving in the right direction. They will force you to think about your pace and progress. They will force you to think about the skill development work, self-education, and training you will need. And goals provide a scorecard and progress indicator that make your career a fun and interesting game to play.

*If you know someone who could benefit from this message, please share it with them.

+For more of the best life lessons I have learned check out my book, What Does Your Fortune Cookie Say? from Ripples Media.

The best way to get picked out of a crowd for great opportunities.

Remember when we used to line up to pick teams on the playground? Did you love that? Did you hate that? Your response to this question is likely related to where you were typically picked. If you were picked early you probably loved that process. If you were frequently the last kid to be picked you are probably still suffering from PTSD, or Playground Team Selection Damning.

While you are no longer getting picked for Dodgeball, as an adult you are still being picked for teams. Yes, the adult world is full of teams. And they are always looking for strong new members. But we’re not talking about the NFL, MLB, NHL, or OPP.

The adult teams include employers like businesses and non-profits. They include governments, associations, bowling teams, and 80’s cover bands.

On most adult teams your physical advantages no longer matter. It is your mental advantages that get you noticed. And the number one way you get drafted by an adult team is to demonstrate that you get things done.

On the adult teams, the valuable positions go to people who do what they say they will do. You get recruited by delivering results. By being dependable. By always showing up on time, and by not leaving until the goods have been delivered.

Adult teams recruit and promote adaptability. If you are flexible and deliver under every condition and in every climate you will find yourself in demand.

We place a high value on resourcefulness. If you are a problem solver who can find a way to complete the mission in less-than-ideal situations you will have team leaders lining up at your door to add you to their team. And if those leaders didn’t select you for Red Rover back in the day, then it’s time for you to have the last laugh.

Key Takeaway

Do what you say you will do. Get things done, no matter what. Develop a reputation as a problem solver. And delivers results regardless of conditions. Because resourceful adults are a team’s most valuable resource. So focus on your own accountability. And the best opportunities will find you.

*If you know someone who could benefit from this message, please share it with them.

+For more of the best life lessons I have learned check out my book, What Does Your Fortune Cookie Say? from Ripples Media.

How I found work I love and love it more each day.

I love my work. I always have. When I was in college I drew out a chart that listed things I was good at and things that I thought I could get paid to do. My career treasure map pointed me towards becoming a creative person at an advertising agency. I had no idea what those people were really called. Turns out they are basically called creative people at advertising agencies.

I started my career as a young copywriter. I loved that I got paid to be creative. I loved writing. I loved making something out of nothing. I loved seeing my work on tv, on billboards, and in magazines. Perhaps most of all, I loved the dress code. You definitely had to wear clothes. But what kind and how much was totally up to you.

As my carer advanced I loved my work even more. I loved directing creative teams. I loved the strategic thinking and problem-solving that fed the process and drove client success. I loved traveling to amazing locations and developing deep new friendships with clients. I found they deepened quickly when you face life-threatening conditions together in a blizzard at 10,000 feet with no matches and no way to call for help. #BadSituationGoodStory

I loved pitching new business. I loved putting on a show and sharing my love for smart ideas that help develop brands and grow businesses. And I loved hearing, “Adam’s got a lot of energy!’

When I became a Chief Creative Officer I loved leading a creative team across multiple offices. I loved the opportunity to help create culture and processes and Weness. I loved digging into how the entire business worked and influencing major decisions and initiatives. #MoreCowbell

Then, when I became an entrepreneur I loved creating The Weaponry, an advertising and ideas agency. It has been the most exciting chapter of my career. I got to bring everything I had learned over the first 19 years of my career together, and create a new team without baggage or historical limitation. I loved creating The Weaponry brand and assembling a team of Weapons that clients love. I didn’t love the name The Weaponry while trying to enter India at 2 am and appearing to be a threat to their national security. #BadSituationGoodStory

I loved writing my first book, What Does Your Fortune Cookie Say? I loved the entire process and all that I learned. I have loved talking about the book and the lessons in it that have been so valuable to me. And I love signing copies for people with personal messages the way I used to sign high school yearbooks. Only with less, ‘Science class with you was hilarious!’

However, my absolute favorite day of my career came in the first week of June 2000. I got on the elevator at work that day and saw a beautiful woman on the right side of the packed elevator. When she smiled at me my whole life changed. Birds sang. Fireworks fired. And I forgot what floor I was going to. That new coworker, Dawn, and I began dating 6 weeks later. One week after that we told each other we were in love and started talking about marriage. Then came Ava, Johann and Magnus in a baby carriage.

Dawn and I have now been married for 20 amazing years. She inspires me to work hard. She has been my biggest cheerleader. (Measured in cheer, not in pounds.) And when I brought up the idea of launching The Weaponry she was fully supportive. Despite the fact that she had the most to lose. She could tell how much I love this stuff. And when you love your work this much, the work loves you back.

Key Takeaway

Find work you love. Find a place you love to do that work. Surround yourself with people you love and who love you. It’s a recipe for a life you’ll love. Happy Valentines Day!

*If you know someone who could benefit from this message, please share it with them.

+For more of the best life lessons I have learned check out my book, What Does Your Fortune Cookie Say? from Ripples Media.

How the most difficult decision in my career is still paying off today.

Our careers are full of choices. Some are small and arbitrary. Some feel ginormous. The tough thing about tough choices is that the right answer is never clear at the moment we need to make them. And we may not know whether we made the right call for years. Or decades.

Tough Call

Recently I was asked to think about one of the toughest business decisions I had to make in my career. Several decisions popped into my head. Including big ones like whether or not I should quit my job and launch my own business. And whether I should risk asking a coworker to go on a date. (I have now been married to that coworker for 20 years.) But there is one particularly challenging situation I faced that not even Robert Frost could help me through. I call it The Roanoke Decision. Here’s the story.

Roanoke

In the summer of 2008, I had a business trip to Roanoke, Virginia. I worked at an advertising agency called Engauge. And I was to fly to Roanoke from Columbus, Ohio with a client for a night of focus groups. I was excited about the trip because I love the knowledge and insights gained from a focus group of my client’s customers. I had never been to Roanoke. And visiting new places is one of my favorite things. Along with brown paper packages tied up with string.

A New Challenge

But a funny thing happened on my way to Roanoke. A new client of our advertising agency, Nationwide Insurance, scheduled a TV commercial shoot on the same day in Charlotte, North Carolina. #RutRo

To this point in the project, all of the work I had done was behind the scenes. My boss, the Chief Creative Officer, had been meeting with the client and presenting the work. The client had proved to be challenging, and after each meeting, there was a new story about the over-the-top client and how difficult they had been to please.

Could You, Would You, On A Plane?

Eventually, we landed on a TV commercial script to produce. And because of other scheduling conflicts, I was asked to attend the Nationwide TV shoot. We determined that I would be able to travel to Charlotte the day before the shoot for location scouting and the important pre-production meeting. Then I could attend the first half of the TV shoot, and leave for the airport at lunch to catch my flight to Roanoke. At that point, the 2 experienced Associate Creative Directors on the account would manage the rest of the shoot. Easy Peasy.

The Best Laid Plans

Things did not go as planned. While attending the preproduction meeting I met two clients from Nationwide Insurance. One was Steven Schreibman, who was as over-the-top as advertised. He wanted the spot to be Spectacular! The other was Jennifer Hanley, who I was ice cold in the meeting. She had clearly done this sort of thing before, knew exactly what she wanted, and wasn’t about to suffer any fools who didn’t know how to deliver. This was going to be interesting.

The Commercial

The commercial was a simple idea. It was called ‘Burnout’ (think NASCAR victory, not Jeff Spicoli). The spot opens on a shot of a cul de sac in a quiet suburban neighborhood. Suddenly, a sports car speeds into the cul de sac and begins doing donuts. We cut inside the car to a shot of the driver, NASCAR champion Kevin Harvick, who tells the camera that he just saved a bunch of money by switching to Nationwide Insurance. Hence the celebratory burnout.

The 100-Degree Wrinkle

However, it was supposed to hit 100 degrees that day in Charlotte. So everyone involved was worried about how the heat would affect our shoot, the talent, and the car.

My team, including talented ACDs Jason Thomas and Oscar Reza, got to the set early. And it was already hot as balls. When the two clients arrived we met them and gave them the plan for the morning. We enjoyed a nice on-set breakfast together as the crew readied for the shoot and the sun began to broil the blacktop.

The Thaw

As the day warmed, so did my relationship with Hanley and Schreibman. The iciness and the craziness of the initial meeting didn’t come to the set that morning. Instead, they were both very pleasant. They were excited about the shoot and excited to work with Harvick for the first time. But they were also greatly concerned about the heat. (And not Dwyane Wade’s former basketball team).

Secretly Sweating

I too was concerned about the heat. I was worried it would drench Harvick in sweat as he delivered his lines to the camera. I was worried about the impact the heat would have on the Corvette, which would be repeatedly pushed to its max as we spun it in high-speed circles. I was worried about the young stuntman who was going to be performing the donuts that afternoon. And I was worried about making a graceful exit in the middle of all of this to head to Roanoke.

What To Expect When You Are Expecting

The day went exactly as I expected. Meaning that I was quickly bonding with the new client, and the heat was causing real logistical problems for Kevin Harvick. He was a great sport, but would quickly sweat through his Nationwide polo and we would need to repeatedly break to freshen Kevin and his wardrobe. Which was slowing things down, and generating tension on the set.

Tick Tock Tick Tock

As the heat was burning up our time, I was making regular phone calls back to my office in Columbus. I was updating the account supervisor who lead the other account that was conducting the important focus groups in Roanoke. I was originally supposed to leave for the airport at 11am. But with the delays and tension on the set in Charlotte, I felt like I couldn’t leave at that hour.

What to do?

We decided to rebook my flight for another flight 2 hours later. I would have a car service pick me up at 1pm and speed me to the airport. I would then OJ Simpson through the airport, and make the flight just before they closed the boarding door. (Remember when we used to Associate OJ with running through airports?)

Bond. Personal Bond.

It was a good plan. But I still hadn’t told the Nationwide clients that I would be leaving the shoot. As so often happens in difficult situations, we were bonding. There was both stress and gallows humor as the clock raced faster than our progress. I worked with the producer, director and client to create a workable scenario and adjustments that would enable us to get all of the shots we needed. We decided that during some air-conditioned cool-off breaks we could record some voiceover work for the commercial and radio spots to save precious time.

Here it comes!!!

But 1pm was coming faster than Kevin Harvick in an 800hp stock car. And like The Clash, I had to decide, do I stay or do I go now? I knew that if I stayed there would be trouble. But if I go, it may be double. What to do?

The Walk

I walked off by myself for a moment, and carefully evaluated the situation. Not just the logistics. But the intangibles. The relationships. The commitments. The business development potential. And both clients’ needs. There was a lot to process in a little time.

The Call

Then I called Peter Zenobi, the account supervisor, and reluctantly told him that I would not be flying to Roanoke as planned.

The Decision

I decided that I had to be on Nationwide’s side. The degree of difficulty we were dealing with in the heat with the stunts and the celebrity talent was too high to walk away from. I recognized that I was quickly developing a strong rapport with both Jennifer Hanley and Steven Shreibman. And the focus group, while it was my original commitment, and I really, really hated to back away from it, would be recorded. And there would be a detailed report produced.

Ahead Of The Curve

While I didn’t technically go to Harvard Business School, I did read a book about it. In Ahead of the Curve, author Philip Delves Broughton writes about his experience as an MBA student at Harvard Business School. He reveals that the 2 greatest things gained in this prestigious program are 1. A remarkable network. 2. Confidence to make difficult decisions when you don’t have all the information you would like. And The Roanoke Decision was a clear case of having to make a tough decision without all that information.

Was it the right decision?

The heat-related challenges continued the rest of the afternoon. But we worked through it all. We got the footage we needed of the Corvette doing burnouts. But barely.

The young stunt driver needed a lot of time to get his driving dialed in. Which, in the 100-degree heat, took a toll on the car. In fact, the brand new Corvette, borrowed from a local dealership, overheated and shut down completely. So by late afternoon the car literally shut itself down, and could not be started again for 6 hours.

But we had what we needed. No one got hurt. And the Nationwide clients and I headed to the airport, together.

That night, on the flight home to Columbus, Jennifer Hanley and I sat together and talked the whole way. We developed a fast friendship. And before we landed, Jennifer said that she had a lot more work that she wanted to send to our agency.

The Partnership

Nationwide and Engauge quickly developed a very strong partnership. Soon we had an annual retainer with Nationwide of over $5 million. We handled the advertising for Nationwide’s sports sponsorships, including their high-profile NASCAR and  PGA sponsorships, and work with NCAA basketball and the NHL. We refreshed their pet insurance brand, VPI. We rebranded Titan Insurance and created a very high-profile disaster response commercial, featuring Julia Roberts as the narrator.

My relationship with Jennifer continued to strengthen. And I developed strong relationships with many other great friends at Nationwide. In fact, my Nationwide relationships are among the strongest personal relationships I have developed in my career. (I considered listing all the great friends I made through Nationwide Insurance here, but it would double the length of the story.)

7 years after The Roanoke decision, when I made another difficult career decision to start my own advertising and idea agency called The Weaponry, those Nationwide relationships benefited me once again. In fact, they have led directly to our work with Hertz and Thrifty rental cars, Fifth Third Bank, and American Family Insurance. (Thank you Matt Jauchius, Dennis Giglio, Nick Ferrugia, Tiffanie Hiibner, Susan Jacobs, and Dawn Pepin.)

Steven

Starting that hot summer day in Charlotte I developed a very special relationship with Steven Schreibman. And when Steven passed away in May of 2018, the tribute I wrote about him on this blog became the most popular post of all time. And just last month, over 4 years after Steven’s passing his Mom, E.J. Bloom called to thank me for writing the story about Steven, and how she reads it often to enjoy wonderful memories of her wonderful son. We talked for an hour, like new old friends. Last week I received a package in the mail from E.J. that contained a copy of Steven’s book, Blood in My Hairspray.  You can find the blog post here: Our time here is short. Make the most of it, like Steven did.  

14 Years Later

Did I make the right choice on that blazing hot day in August of 2008, in the subdivision in Charlotte? When Roanoke was calling, and Charlotte wouldn’t let go? With more than a decade of great friendships, partnerships, and funny memories now in the bank, it would certainly appear I did.

Key Takeaway

When making difficult decisions, trust your instincts. There may not be a right or wrong choice. You may not have all the facts you want. But be confident in your decisions anyway. When you walk confidently in the direction of your decisions the universe rewards you. Know that you have the privilege of choosing your own adventure. Take advantage of that. Take control of your career and your life. Things will work out. Someday I expect to visit Roanoke. And I will thank the city for all it gave me in that trade years ago.

*If you know someone who could benefit from this message, please share it with them.

+For more of the best life lessons I have learned check out my new book, What Does Your Fortune Cookie Say? from Ripples Media.

The important career lesson my daughter learned from her summer job.

My 16-year-old daughter Ava has a new job this summer. She is a cashier at our local Piggly Wiggly grocery store. The store name sounds both deliciously made-up and midwestern. Ava doesn’t know it yet, but it will also provide her with a fun talking point for all future job interviews.

Like any eager Dad, I like to talk to Ava about her job and what she is learning about life, business, and pigs. In my head, I imagine that our talks will be an important part of her success story. Like Robert Kiyosaki’s childhood talks that inspired the book Rich Dad. Poor Dad. In reality, she’s probably going to write a book called Nosey Dad. Annoying Dad.

Ava really enjoys her job at The Pig. The store is central to our community and she gets to see people she knows all day long. When she gets home from work I like to greet her with questions like, How was work? And, How was the paper-to-plastic ratio today? And, What are the Bosleys having for dinner tonight?

The Bigger Lesson

Last night I asked My-favorite-child to share the greatest lesson she has learned from her job so far. So she did. And the answer was far better than I was expecting. Which is why I am writing about it now. Here’s her answer.

What’s the greatest lesson you have learned from your job so far?

I’ve learned that a good job is not so much about the actual work you do as much as it is about who you are doing it with.

I expect that in your actual career the kind of work probably matters more. But the key to happiness at work is to surround yourself with people you enjoy spending your time with.

The wrong people can make you miserable, even if you enjoy what you are doing.

But the right people can help you enjoy what you are doing, even if you are not crazy about the work itself. And even if it’s not your dream job.

Being surrounded by the right people will help you do your job better than when you are around miserable people. Because when you are around happy people who take pride in their work, you will want to too.

Happy people rub off on each other, and lead to better customer service.

I’ve now learned that both good and bad atmospheres build on themselves. But in opposite directions.

Last summer my work environment was terrible, all the way from the top managers to the lowest levels of the staff. It was a hard place to work. And toxic.

But this summer, the work environment is so positive and enjoyable that the positive relationships between coworkers keep building, and then spill over to positively impact the customers’ experience.

-Ava Albrecht (16)
My deep-thinking cashier.

Key Takeaway

A good job is less about the work you do and more about who you do it with. Find work you like to do, and people whom you enjoy spending time with. And you will win at life. And work.

*If you know someone who could benefit from this message, please share it with them.

+For more of the best life lessons the universe has shared with me, check out my new book, What Does Your Fortune Cookie Say? from Ripples Media.

I met a man who loves my all-time least favorite job.

Yesterday a window washer came into my office to wash my windows. I found the experience fascinating. Not because I had never seen someone wash office windows before. But because I have.

My summer job before my freshman and sophomore years in high school was working at the office complex where my dad worked in Vermont. I was on the grounds crew. Actually, I was the grounds crew. (It was just me and ol’ ground.) I also helped with construction as they built and remodeled buildings. I painted and did other odd jobs. The odder the better.

But on days when it rained, Frank Gilman, the owner of the office complex, sent me inside to wash windows.

I hated that job.

In fact, if we were sitting around a dinner table, bar or campfire and we started swapping stories about the worst jobs we have ever had, mine would be washing windows. And mind you, I have shoveled manure and picked rocks out of fields all day long.

The last time I was asked to wash windows I washed a couple and then said I wasn’t feeling well so that I could go home. I wasn’t exactly lying. Because I was really sick of washing windows.

But the man in my office washing windows clearly enjoyed his work. He was experiencing no pain from all those panes. I’m no doctor, but he didn’t look the least bit sick of washing all those windows.

Realizing that I could learn something from this man, I asked him how long he had been washin’ dem windows.

He proudly replied, ’30 years!’

Wow!

30 frickin years!

What struck me about his response was that it contained the enthusiasm that I would offer if someone asked me how long I have worked in advertising.

Yet this man had made an entire career out of my least favorite job of all time.

But I didn’t tell him he was wrong. And that his job was horrible. Or that I would have rather spent the past 30 years in the Gulag than firing Windex and dragging squeegee.

Instead, I sought understanding. I asked him what he liked best about his job.

He smiled and replied, ‘The views.’

Key Takeaway

We are all wired differently. We see, experience and enjoy the world differently. Your views and opinions are your own. They are not universal. There are other humans with very different ideas and ideals than you. And there is far more value in learning from others whose experiences and choices are different than yours than in telling others how wrong they are for being different. Step back and see the big picture. It offers quite a view.

*If you know someone who could benefit from this message, please share it with them.

+For more of the best life lessons the universe has taught me, check out my new book What Does Your Fortune Cookie Say? from Ripples Media.